Jive by LogMeIn Business Phone System

We review the highlights, shortcomings, and features of Jive's business phone system, with packages comparisons of competitors RingCentral, 8x8, and Phone.com.

Updated on September 1st, 2020

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Jive is a cloud-hosted and virtual business phone system created by LogMeIn. With the help of robust call features, texting, and integrations with CRM software, businesses use the phone system to improve interactions and collaboration with customers and employees.

Pros and Cons:

Pros

  • Feature-rich plan with both advanced and standard services.
  • Mobile, desktop, and web application.
  • 24/7 support.
  • Offers a wide selection of business solutions.

Cons

  • Limited to one plan.
  • Interface is hard to navigate.
  • Limited integrations.
  • Mobile app needs improvement.

Review:

Jive by LogMeIn is an easy to use and affordable option for your business online phone system. The communications system is equipped with comprehensive features like unlimited extensions, conference bridge, call analytics, intercom, and much more.

Compared to competitors Grasshopper and FluentStream, Jive Voice is the more expensive option. However, Jive offers beneficial add-ons that help maintain a high-level of customer satisfaction, including the Jive Business Continuity (JBC) application, which your phone system into failover and fallback mode, actively monitoring your system until the outage is over.

Highlights:

  • Jive Voice includes both advanced and standard features like video conferencing, ring groups, custom greetings, softphone, and split calls, among others.
  • The system is accessible through the web, a mobile app, and desktop platforms.
  • Jive has 24/7 customer support.
  • Jive Voice stays on during outages with the help of their JBC application.

Shortcomings:

For businesses that require excellent integration capabilities, Jive Voice is not the most ideal option as the system only integrates with three customer relationship management (CRM) software. In addition, the system can be costly for startup businesses with small budgets.

Reputation:

Jive Voice customers are impressed with the system's good network quality and it's ability to remain on during malfunctions. However, some customers have noted the mobile app's tendency to freeze and slow down.

Pricing:

Tier

Users

Monthly Pricing

Tier 1

1-4

$29.95 /per user

Tier 2

5-9

$25.95 /per user

Tier 3

10-24

$23.95 /per user

Tier 4

25-49

$21.95 /per user

Tier 5

50+

$19.95 /per user

Price Comparison:

Jive Voice vs. RingCentral
Jive Voice vs. RingCentral:

Starting at $49.99 per month, per user, RingCentral provides robust features missing from Jive's package, including file sharing, call recording, and toll-free minutes. For $29.95 per month, per user, Jive Voice offers standard services like custom greetings, faxing, SMS/text messaging, and call history.

Jive Voice vs. RingCentral Comparison:

Features

Jive Voice

RingCentral

Unlimited calling within the U.S. and Canada

No

Yes

Call forwarding

Yes

Yes

Auto attendant

Yes

Yes

HD voice

No

Yes

Voicemail capabilities

Yes

Yes

Presence detection

No

No

Business SMS

Yes

Yes

Fax capabilities

Yes

Yes

Call history

Yes

Yes

Custom greetings

Yes

No

Jive Voice vs. Phone.com
Jive Voice vs. Phone.com:

Jive Voice bases its prices on the number of users you have, while Phone.com offers both pay-per-minute and unlimited plans. Because of its tier-system, Jive Voice is only more affordable than Phone.com if you have over 5 users, but users do enjoy features like custom greetings and unlimited extensions.

Jive Voice vs. Phone.com Comparison:

Features

Jive Voice

Phone.com

Unlimited calling within the U.S. and Canada

No

Yes

Unlimited extensions

Yes

Yes

Business SMS

No

Yes

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Voicemail

Yes

Yes

Customer greetings

Yes

No

Hold music

No

Yes

Jive Voice vs. 8x8
Jive Voice vs. 8x8:

8x8 costs $25.00 per month per user for their most basic plan, which features voicemail transcription, call transfers and incoming call controls. Jive Voice is just a touch more expensive, starting at $29.95 per month per user. Jive Voice offers virtually the same features and add-ons, such as video conferencing, conference bridge, ring groups, and more.

Jive Voice vs. 8x8 Comparison:

Features

Jive Voice

8x8

Unlimited calling within the U.S. and Canada

No

Yes

Unlimited extensions

Yes

Yes

Business SMS

No

Yes

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Voicemail

Yes

Yes

Customer greetings

Yes

No

Mobile app

Yes

Yes

Hold music

No

No

Hosted VoIP Business Phone System:

Each tier comes equipped with over 80 Hosted VoIP and Unified Communications features including unlimited voicemail boxes, auto attendants, time-based routing, call queuing, and local and long-distance calling, among other features.

With the Jive Voice system, you can easily control and update your cloud-based phone system in real-time, create custom greetings and schedules, conduct business while on the go, and route incoming calls to multiple phones.

Jive Voice Pricing:

Pricing for Jive Voice is based on the number of users your business requires and works on a tier-by-tier basis. The pricing found above is for up to 50+ users. However, if you're interested in 100+ users, you can contact Jive for a custom quote.

Additional Jive Voice Features:

  • Call analytics.
  • Call queues.
  • Call recording.
  • Conference bridge.
  • Softphone.
  • Custom greetings.
  • Unlimited extensions.
  • Fax to Email.
  • Ring groups.

Jive Applications:

To access your business phone system, Jive introduced three applications: Web, Mobile, and Desktop. All applications are available for free download if you're a Jive customer.

Jive Web.

Jive Web is an online interface that helps employees communicate internally and externally via a web browser. The application provides you to customize your call flows, place web-based calls, send SMS/text messages, update messages, and communicate with customers and employees using voice, video, or chat.

Jive Web also comes with a softphone built into the web browser, at no additional cost. The softphone was built for flexibility, offering a desktop mobility option for on the go employees. In addition, you can message and call your contacts straight from your web browser using Jive's preferred channel.

Jive Mobile.

If your business has multiple on-site teams or employees that are frequently on the go, Jive introduced their mobile solution that lets you manage your business communication in the palm of your hand. Jive Mobile lets you chat, text, and video conference straight from your mobile device, ensuring you remain productive and never miss a call.

Jive Mobile 3.0 effortlessly adapts to varying LTE and network conditions, scaling between 8 and 50 kbps, using state of the art technology. Available on both Android and iOS devices, employees can still answer inbound calls even once the app is closed.

Jive Mobile Features:

  • Extension dialing.
  • Call hold/unhold.
  • Conference calls.
  • Split calls.
  • Call history.
  • Chat/SMS.
  • Intercom.

Jive Desktop.

Jive Desktop transforms your desktop or laptop device into an instant unified communications platform. Great for organization, Jive Desktop lets you search corporate directory contacts by name, organize them into a favorites bar, and add new contacts. Another great feature is the call management capabilities, which allows you to make and receive calls or send text messages from any major browser or Microsoft Exchange.

With the help of VoIP calling software, Jive Desktop works as a softphone and lets you to call or message anyone in your contact list straight from your computer device. You can simply create a Favorites Bar with all your important contacts, which will also show when they’re available (green) or unavailable (red).

Furthermore, Jive Desktop application is able to integrate with leading Customer Relationship Management (CRM) software so when a call comes in, the application searches and matches the caller to the CRM’s contacts list, followed by a screen pop up listing the caller’s name, account information, and previous call logs.

What are the system requirements for using the Desktop app?

You only need Windows 10 or MacOS to run the app. You don’t need any specific hardware, but a strong internet connection and up-to-date computer are recommended to ensure good quality.

Business Solutions:

Jive Video.

Jive provides a cloud-based video conferencing solution for businesses of all sizes. Jive Video helps encourage real-time collaboration, reduces travel expenses, and provides direct point-to-point conferencing or multipoint virtual meetings.

With HD content sharing and group chat, you are able to stay in contact with your employees anywhere in the world. Other features include virtual conference rooms, click to connect, and active speaker identification.

Additional Jive Video Features:

  • Full-screen display.
  • Mac and PC compatible.
  • SIP security.
  • Video and audio mute.
  • Record meetings.
  • Conference controls.
  • Mobile app.

Call Center Software.

Jive created their call center software to help businesses maintain high levels of customer satisfaction, evaluate how calls are managed, and improve queue times. With excellent voice quality and 99.999% uptime, Jive's call center software is ideal for businesses that need to manage high call volumes.

Jive's call center software cost $99.95 per month, per account.

Call Center Software Features:

  • Call queues.
  • Interactive Voice Response (IVR).
  • CRM integrations.
  • Call recording.
  • Historical and real-time call reports.
  • Historical contact reports.
  • Report exports.

Jive Business Continuity (JBC).

JBC is a server-based application that acts as outage protection for your voice service. The application preserves the most essential phone functions during an internet disruption or outage, ensuring you remain in contact when it's needed most.

In cases of emergency, you can still reach employees and emergency services, and the application will automatically kick your phone system into failover and fallback mode, actively monitoring your system until the outage is over.

You can contact a Jive Specialist for more information on this product.

VeloCloud Powered™ Jive SD-WAN.

Access cloud business applications from all of your locations and enjoy features like dynamic multi-path optimization, WAN optimization, traffic segmentation, and link correction. With this product, you can add new sites and bandwidth within hours using pre-configured, reduce downtimes, and improve network quality.

You can contact Jive for a quote if you're interested in this product.

Additional Jive SD-WAN Features:

  • Bandwidth aggregation.
  • Support for multiple transport types (MPLS, Broadband, 3G/4G).
  • Dynamic path selection.
  • Survivability.
  • Single pane of glass GUI-based management
  • Analytics.
  • Sub-second packet steering.

Integrations:

Jive only integrates with three Customer Relationship Management (CRM) software. These include Salesforce, Zoho CRM, and Redtail.

FAQs:

What is Jive phone service?

Jive phone service is a hosted VoIP business phone system that allows you to make and receive calls using an internet connection.

How much does Jive cost?

Jive pricing costs between $19.95 - $29.95 per month, depending on the amount of users you need.

Can Jive record calls?

Yes, Jive does offer a call recording feature.

What is Jive by LogMeIn?

Jive is a hosted VoIP business phone system created for businesses of all sizes. Jive provides powerful features like auto attendant, unlimited extensions, mobile app, inbound call controls, and much more.

What is GoToConnect?

GoToConnect combines Jive's business VoIP phone system with GoToMeeting's web, audio, and video conferencing features. The result is a unified communications platform ideal for businesses of all sizes.