Genesys Review

Learn about Genesys cloud-based call center software for businesses. Includes info on Genesys, free trials, pricing, and FAQs.

Updated on February 21st, 2022

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Genesys PureCloud is a comprehensive cloud-based call center software. Created to help business owners manage their customer service efficiently, Genesys offers users a single solution that handles all communications including voice, chat, email, text message and more.

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Monthly Pricing

Genesys Cloud CX 1

$75.00 /user.

Genesys Cloud CX 2

$110.00 /user.

Genesys Cloud CX 3

$140.00 /user.

Genesys Choice

Contact for quote.


Contact for quote.

Genesys Reviews

Pros: Easy to configure and operate. The UI is simple and intuitive. Powerful features.

Cons: Administrator interface needs an upgrade. Reporting feature needs improvement.

Bottomline: Good product! Offers a simple and user-friendly interface. Packed with powerful features.

Key Information:

Legal Name

Genesys Telecommunications Laboratories, Inc.


Greg Shenkman

Founding Date

Jan 01, 1990


2001 Junipero Serra Boulevard, Daly City, CA 94014 United States

Number of Employees


Number of Customers




1 (888) 436-3797


News & Activity:


News or Activity

January 17, 2019

Dimension Data deploys Genesys in Agoda travel agency deal.


What is Genesys PureCloud?

Genesys PureCloud is a comprehensive cloud-based call center software created to help business owners manage customer service efficiently.

Where is Genesys located?

Genesys' headquarters is based in Daly City, CA.

What is Genesys IVR?

Genesys' IVR is an interactive voice response technology that allows humans and computers to interact through voice prompts.

When was Genesys founded?

Genesys was founded in 1990.

What is Genesys's price range?

Genesys' plans range from $75.00 to $140.00 per month. If you want a personalized plan, go to and request a quote.

Is there a Genesys free trial?

Yes, Genesys offers a PureCloud 30-day free trial. To access the trial, go to and click 'Try it Free' in the homepage banner menu.