Genesys PureCloud is a comprehensive cloud-based call center software. Created to help business owners manage their customer service efficiently, Genesys offers users a single solution that handles all communications including voice, chat, email, text message and more.
Pros: Easy to configure and operate. The UI is simple and intuitive. Powerful features.
Cons: Administrator interface needs an upgrade. Reporting feature needs improvement.
Bottomline: Good product! Offers a simple and user-friendly interface. Packed with powerful features.
Genesys Telecommunications Laboratories, Inc.
Jan 01, 1990
2001 Junipero Serra Boulevard, Daly City, CA 94014 United States
Number of Employees
Number of Customers
News & Activity:
News or Activity
January 17, 2019
What is Genesys PureCloud?
Genesys PureCloud is a comprehensive cloud-based call center software created to help business owners manage customer service efficiently.
Where is Genesys located?
Genesys's headquarters is based in Daly City, CA.
What is Genesys IVR?
Genesys's IVR is an interactive voice response technology that allows humans and computers to interact through voice prompts.
When was Genesys founded?
What is Genesys's price range?
Is there a Genesys free trial?
Yes, Genesys offers a PureCloud 30-day free trial. To access the trial, go to genesys.com and click 'Try it Free' in the homepage banner menu.