Genesys PureCloud is a comprehensive cloud-based call center software. Created to help business owners manage their customer service efficiently, Genesys offers users a single solution that handles all communications including voice, chat, email, text message and more.
Genesys Cloud CX 1
Genesys Cloud CX 2: Digital
Genesys Cloud CX 2: Digital + Voice
Genesys Cloud CX 3: Digital + WEM
Genesys Cloud CX 3: Digital + WEM + Voice
Add On: AI Experience
Pointillist by Genesys
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*Monthly plans are billed annually.
Pros: Easy to configure and operate. The UI is simple and intuitive. Powerful features.
Cons: Administrator interface needs an upgrade. Reporting feature needs improvement.
Bottomline: Good product! Offers a simple and user-friendly interface. Packed with powerful features.
Genesys Telecommunications Laboratories, Inc.
Jan 01, 1990
2001 Junipero Serra Blvd., Daly City, CA 94014
Number of Employees
Number of Customers
What is Genesys PureCloud?
Genesys PureCloud is a comprehensive cloud-based call center software created to help business owners manage customer service efficiently.
Where is Genesys located?
Genesys' headquarters is based in Daly City, California.
What is Genesys IVR?
Genesys' IVR is an interactive voice response technology that allows humans and computers to interact through voice prompts.
When was Genesys founded?
Genesys was founded in 1990.
What is Genesys's price range?
Genesys' pricing starts at $75.00 per user per month (billed annually).