Ticket & Chat
Pros: It is reliable, feature-rich, and good value for money.
Cons: No customer activity tracking or complaint tracking features.
Bottomline: LiveAgent is a good, affordable help desk option for small businesses wanting to improve customer engagement and customer service.
Quality Unit, LLC
Nov 01, 2004
Vajnorska 100/A, Bratislava, Slovakia 83104
Number of Employees
Number of Customers
LiveAgent is one of the most complex help desks we tried. There are regularly new updates that improve functionality, ease of use, and the look of the interface.
We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.
The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs.
The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.
The most comprehensive help desk solution available. Twitter and Facebook integrations are quickly enabled. I'm able to easily run LiveAgent from my phone when I'm on the go.
What is LiveAgent?
How much does LiveAgent cost?
LiveAgent's plans range from $15.00 to $39.00 per month.
Is there a LiveAgent free trial?
Yes, LiveAgent offers a 14-day free trial.