Live Agent Reviews, Pricing, and FAQs

Learn about LiveAgent's help desk software for small businesses. Includes info on LiveAgent, free trials, pricing, customer reviews and FAQs.

Updated on July 10th, 2019

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LiveAgent is help desk software for small to medium-sized businesses. Features include ticket management, live chat, call center, and a support portal. Businesses use LiveAgent to improve on their customer service.

Pricing:

Plan Name

Monthly Pricing

Ticket

$9.00

Ticket & Chat

$29.00

All-inclusive

$39.00

Live Agent Reviews
Review:

Pros: It is reliable, feature-rich, and good value for money.

Cons: No customer activity tracking or complaint tracking features.

Bottomline: LiveAgent is a good, affordable help desk option for small businesses wanting to improve customer engagement and customer service.

Key Information:

Founder

Viktor Zeman, Andrej Harsani

Founded

2010

Headquarters

Bratislava, Slovakia

Number of Employees

11 - 50

Number of Customers

21,000+

CEO

Viktor Zeman

Address

Vajnorska 100/A, Bratislava, Slovakia 83104

Phone

+421 2 33 456 826

Website

www.ladesk.com

Reviews:

Source

Review

Larry - hotscripts.com

LiveAgent is one of the most complex help desks we tried. There are regularly new updates that improve functionality, ease of use, and the look of the interface.

Hane - hotscripts.com

We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.

Kevin - hotscripts.com

The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs.

Sergey - hotscripts.com

The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

Martin - hotscripts.com

The most comprehensive help desk solution available. Twitter and Facebook integrations are quickly enabled. I'm able to easily run LiveAgent from my phone when I'm on the go.

FAQs:

What is LiveAgent?

LiveAgent is customer service help desk software for small to medium-sized businesses.

See a list of LiveAgent pricing.

How much does LiveAgent cost?

LiveAgent's plans range from $9.00 to $39.00 per month.

See a list of LiveAgent pricing.

Is there a LiveAgent free trial?

Yes, LiveAgent offers a 14-day free trial.

Read our review of LiveAgent.