Live Agent Reviews, Pricing, and FAQs

Learn about LiveAgent's help desk software for small businesses. Includes info on LiveAgent, free trials, pricing, customer reviews and FAQs.

Updated on July 8th, 2020

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LiveAgent is help desk software for small to medium-sized businesses. Features include ticket management, live chat, call center, and a support portal. Businesses use LiveAgent to improve on their customer service.


Plan Name

Monthly Pricing



Ticket & Chat




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Live Agent Reviews

Pros: It is reliable, feature-rich, and good value for money.

Cons: No customer activity tracking or complaint tracking features.

Bottomline: LiveAgent is a good, affordable help desk option for small businesses wanting to improve customer engagement and customer service.

Key Information:

Legal Name

Quality Unit, LLC


Andrej Harsani

Founding Date

Nov 01, 2004


Vajnorska 100/A, Bratislava, Slovakia 83104

Number of Employees


Number of Customers




+421 2 33 456 826





Larry -

LiveAgent is one of the most complex help desks we tried. There are regularly new updates that improve functionality, ease of use, and the look of the interface.

Hane -

We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.

Kevin -

The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs.

Sergey -

The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

Martin -

The most comprehensive help desk solution available. Twitter and Facebook integrations are quickly enabled. I'm able to easily run LiveAgent from my phone when I'm on the go.


What is LiveAgent?

LiveAgent is customer service help desk software for small to medium-sized businesses.

How much does LiveAgent cost?

LiveAgent's plans range from $15.00 to $39.00 per month.

Is there a LiveAgent free trial?

Yes, LiveAgent offers a 14-day free trial.

What are some LiveAgent alternatives?