Best Predictive Dialer Software for 2019

Read about the top predictive dialer software for call centers and find the best predictive dialer technology for your business.

Updated on June 20th, 2019

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A predictive dialer is a software program that uses a complex algorithm to automatically queue up calls for agents while they are still on the phone. The dialers can pull out numbers that are most likely to get an answer and autodial them to speed up productivity.

Best Predictive Dialer Software:

Our Rank

Program

Minimum Cost

1.

Deskforce

Quote only.

2.

CallCenterNow

Quote only.

3.

ChaseData

$139.00 /mo.

4.

PhoneBurner

$149.00 /mo.

5.

Five9

Quote only.

6.

Ytel

Quote only.

7.

Velocify

Quote only.

8.

Convoso

Quote only.

9.

NICE inContact

Quote only.

10.

InsideSales

Quote only.

FAQs:

How much is a predictive dialer?

A predictive dialer can cost anywhere from $50.00 to $300.00 per agent per month depending on the features that are included with the software.

See our full list of predictive dialer software with prices

No, predictive dialers are not illegal. However, in the United States, it's illegal to have over 3% dropped calls, which can occur when using a predictive dialer solution.

How does a predictive dialer work?

With the help of an algorithm, a predictive dialer determines when an agent will be available to take the next call and then dials the number on the agent's behalf.

Are all predictive dialers cloud-based?

A hosted predictive dialer runs on the cloud and is usually the most cost-effective option. However, some large corporations still host their own predictive dialer on a company server so that they are unaffected by possible cloud disruptions.

Are predictive dialer systems for inbound or outbound phone calls?

Predictive dialing exists for outbound calls. An outbound predictive dialer dials the next number automatically. Since this is the function, the software would have no purpose for incoming calls.

Free Predictive Dialer

Are there any free predictive dialer trials?

Is an automatic dialer for call center use the same as a predictive dialer system?

Yes, they are exactly the same thing. A predictive auto dialer is just a less technical name for predictive dialer solutions.

Is there a Skype predictive caller?

Not exactly, but there are plugins that you can get to make predictive calls through Skype. Voicent allows you to use predictive caller technology within the Skype software, although the audio quality will not be as good as it is on a conventional phone.