Commence

A detailed review of Commence's CRM software with pricing, comparisons to competitors, key information, and FAQs.

Updated on January 3rd, 2023

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Updates:

Updated 30th of December 2022

Updated the review section and added comparisons to Commence's top competitors.

Commence is a CRM platform that allows users to efficiently manage sales, marketing, customer service, and project management tasks. The software helps businesses to capture, track, and share vital customer information throughout their organization.

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At-a-Glance:

Feature

Commence

Price

From $29.00 /user /mo.

Free trial

x

Customization options

Sales forecasting and reporting

Drip marketing

Multilingual support

x

Automated ticketing

Live chat support

Review:

Founded in 1988, Commence has over three decades of experience in the CRM software industry, providing small and mid-sized businesses with unparalleled flexibility and configurability to optimize sales, marketing, and customer service operations.

Commence offers several standalone monthly plans that include robust reporting capabilities, workflow automation, and a wide variety of third-party integrations. However, the platform does not offer a free plan and is costlier than some rival software, such as Agile CRM.

Pros:

  • The platform features several plans tailored to individual user needs.
  • The contact management tool helps users set up organizational charts, score leads, and track opportunities.
  • All plans include customizable dashboards, task reminders, territory management, and in-depth sales reporting.
  • Sales teams benefit from advanced calendaring, sales quota tracking, forecasting, and third-party sales methodologies.
  • The marketing automation feature includes campaign optimization, drip marketing, email templates, and web-to-lead capturing.
  • The platform offers project management tools to set up tasks and collaborate with team members easily.
  • Commence has a customer service module that includes an automated ticketing system, FAQs, and a client knowledge base.
  • The software integrates with a wide variety of third-party apps, such as LinkedIn, Google Maps, and Gmail.
  • Other services include duplicate checking, mobile access, competitor tracking, project dashboards, and live chat support.

Cons:

  • Commence does not offer a free plan or a free trial.
  • The software does not offer multilingual support.
  • The platform lacks data importing and document storage capabilities.
  • Businesses are required to purchase advanced tools as standalone products, making the software quite costly.

Reputation:

On G2, Commence has a 4.1-star rating based on more than 15 reviews. The majority of users praised its flexibility, robust customization options, and good reporting tools. However, one reviewer mentioned receiving subpar customer support and another noted a steep learning curve when using the software.

Pricing:

Plan

Annual Pricing*

Sales CRM

$29.00 /user /mo.

Marketing CRM

$39.00 /user /mo.

Project Management CRM

$50.00 /user /mo.

Customer Service CRM

$65.00 /user /mo.

*Pricing is also available in pounds sterling and euros.

Commence vs. Zoho CRM
Commence vs. Zoho CRM:

Commence and Zoho CRM both offer robust CRM solutions, but each has unique standout features. For in-depth sales and marketing reporting, Commence is a good option, but Zoho CRM is better suited to users in search of a wider variety of third-party integrations. Zoho CRM also offers a free plan, which Commence lacks.

Commence vs. Zoho CRM Comparison:

Feature

Commence

Zoho CRM

Price

From $29.00 /user /mo.

From $20.00 /user /mo.

Free plan

x

Lead scoring

Multicurrency support

x

Workflow automation

Team collaboration

Customer support

Phone, email, and live chat.

Phone and email.

Commence vs. Insightly
Commence vs. Insightly:

Commence and Insightly have the same starting price of $29.00 per user per month. While both platforms offer lead tracking, reporting dashboards, and workflow automation, Commence features more robust customer service tools, such as automated ticketing systems and client FAQs, which Insightly lacks.

Commence vs. Insightly Comparison:

Feature

Commence

Insightly

Price

From $29.00 /user /mo.

From $29.00 /user /mo.

Free trial

x

Lead management

Automated ticketing system

x

Quote tracking

x

Email templates

Customer support

Phone, email, and live chat.

Phone, email, and live chat.

Commence vs. Agile CRM
Commence vs. Agile CRM:

Like Commence, Agile CRM offers workflow automation, project management, customer helpdesks, and calendaring tools. While Commence's pricing starts at $29.00 per user per month, Agile CRM has a free plan, and its paid plans start at $8.99 per user per month, making it the budget-friendlier option.

Commence vs. Agile CRM Comparison:

Feature

Commence

Agile CRM

Price

From $29.00 /user /mo.

From $8.99 /user /mo.

Free plan

x

Contact management

Workflow automation

Sales quota reporting

x

Web-to-lead capturing

Customer support

Phone, email, and live chat.

Phone, email, and live chat.

Key Information:

Legal Name

Commence Corporation

Founding Date

Jan 01, 1987

Address

2 Industrial Way W., 2nd Fl., Eatontown, NJ 07724

Number of Employees

25

Number of Customers

2000

Email

sales@commence.com

Telephone

1 (877) 266-6362

Website

https://www.commence.com/

FAQs:

What is Commence?

Commence is CRM software built to help small and mid-sized businesses efficiently manage sales activities, optimize marketing campaigns, and create robust customer service channels.

What does Commence cost?

Commence's pricing starts at $29.00 per user per month for its Sales CRM plan.

Is there a free trial for Commence?

No, Commence does not offer a free trial of its software.