Commence

Review:

Founded in 1988, Commence has over three decades of experience in the CRM software industry, providing small and mid-sized businesses with unparalleled flexibility and configurability to optimize sales, marketing, and customer service operations.

Commence offers several standalone monthly plans that include robust reporting capabilities, workflow automation, and a wide variety of third-party integrations. However, the platform does not offer a free plan and is costlier than some rival software, such as Agile CRM.

Pros:

• The platform features several plans tailored to individual user needs.
• The contact management tool helps users set up organizational charts, score leads, and track opportunities.
• All plans include customizable dashboards, task reminders, territory management, and in-depth sales reporting.
• Sales teams benefit from advanced calendaring, sales quota tracking, forecasting, and third-party sales methodologies.
• The marketing automation feature includes campaign optimization, drip marketing, email templates, and web-to-lead capturing.
• The platform offers project management tools to set up tasks and collaborate with team members easily.
• Commence has a customer service module that includes an automated ticketing system, FAQs, and a client knowledge base.
• The software integrates with a wide variety of third-party apps, such as LinkedIn, Google Maps, and Gmail.
• Other services include duplicate checking, mobile access, competitor tracking, project dashboards, and live chat support.

Cons:

• Commence does not offer a free plan or a free trial.
• The software does not offer multilingual support.
• The platform lacks data importing and document storage capabilities.
• Businesses are required to purchase advanced tools as standalone products, making the software quite costly.
• Employers must pay extra to access Commerce's customer service team.

Reputation:

On G2, Commence has a 4.1-star rating based on more than 15 reviews. The majority of users praised its flexibility, robust customization options, and good reporting tools. However, one reviewer mentioned receiving subpar customer support and another noted a steep learning curve when using the software.