UKG Pro

Review:

UKG Pro is a comprehensive HCM solution for midsized to large organizations and includes a good selection of features for managing payroll. These include automated taxes, compliance management, payroll on autopilot, and an employee self-service portal. The software also features time and attendance, reporting, and analytics tools.

While UKG Pro is a feature-rich solution for businesses of different sizes, its payroll functionalities are geared toward filing taxes and paying employees in the U.S. and Canada. While this may be convenient for U.S. and Canada-based businesses with a local workforce, it may be less ideal for global companies.

Pros:

• UKG Pro is an all-inclusive HCM software with talent management and payroll functionality.
• With convenient reporting and analytics dashboards, users can view real-time metrics and receive alerts for critical events.
• The UKG Pro Smart Tax Search tool automatically recommends the correct federal, state, and local payroll tax.
• The software can be used to issue off-cycle checks.
• Payroll computations can be processed in U.S. and Canadian dollars.
• The employee self-service portal lets employees access their pay information and history at any time on any device.
• The software includes time management and scheduling tools.

Cons:

• UKG Pro is unsuitable for global organizations as payroll and tax filing features are specific to the U.S. and Canada.
• Pricing for UKG Pro is not readily available on the website.
• There is no free plan or free trial available.

Reputation:

While UKG Pro is not accredited by the Better Business Bureau, they have an A+ rating on the platform. On G2, UKG Pro has a 4.2-star rating based on more than 1,400 reviews. While the positive reviews far outweigh the negative feedback, some users struggled with the reporting tools and found the customer support to be lacking.

UKG Pro received an 8-star rating on TrustRadius, based on more than 1,350 reviews. While several users praised the customer support team, some noted that occasionally response times would lag.