Justworks

A detailed review of Justworks' HR and payroll software with pricing, comparisons to competitors, key information, and FAQs.

Updated on August 17th, 2023

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Justworks is a cloud-based HR and payroll software with additional benefits and compliance support. The platform acts as a professional employer organization or PEO.

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At-a-Glance:

Feature	Justworks
Price	From $59.00 /employee /mo.
Automated taxes	✓
Contractor payments	✓
Time tracking	✓
Direct deposits	✓
Expense management	x
Off-cycle payrolls	✓
Employee portal	✓
Security features	Firewalls and SSL and bank-level encryption.
Customer support	Phone, email, and live chat.

Review:

Justworks acts as a PEO and offers support for payroll, benefits, HR, and compliance. With Justworks, employers can access health insurance and fitness memberships for their employees at more affordable rates. With its full and competitive range of features, Justworks is an effective HR and payroll solution for small businesses.

Pros:

Payroll features include off-cycle payments, tax filings, automated deposits, and contractor payments.
Timesheets can be synced with the payroll software.
The software seamlessly integrates with Xero and QuickBooks.
The HR tools include document management, hiring and onboarding, reporting, and time management.
The software offers compliance support for W2 and 1099 filings, as well as worker's compensation and payroll reports.
Users have access to 24/7 phone, email, and live chat customer support.

Cons:

The payroll software lacks some advanced features, such as lifetime accounts, unlimited payrolls, and tip credits.
The software is costlier than top competitors, such as Gusto and TriNet Zenefits.

Reputation:

Justworks is not accredited by the Better Business Bureau but was given an C- rating on the platform. On G2, the software has a 4.6-star rating based on more than 400 reviews. Many users praised its ease of use and intuitive features, but one reviewer mentioned receiving subpar customer service.

On TrustRadius, Justworks has an 8.6-star rating based on more than 50 reviews. The majority of users cited responsive customer support and robust payroll processing tools as highlights, while several reviewers noted that it lacks the ability to facilitate international contractor payments.

Pricing:

Plan	Monthly Pricing
Basic: Under 50 employees	$59.00 /employee.
Basic: More than 50 employees	$49.00 /employee.
Plus: Under 25 employees	$99.00 /employee.
Plus: More than 50 employees	$89.00 /employee.

Justworks vs. Gusto:

While Gusto and Justworks have a fairly similar starting price, Justworks is costlier due to its much higher price per employee. Gusto also offers a broader set of payroll features, including built-in expense management tools and lifetime accounts. Overall, Gusto offers more value at a better price.

Comparison Between Justworks and Gusto:

Feature	Justworks	Gusto
Starting price	$59.00 /employee /mo.	$40.00 /mo. +$6.00 /employee /mo.
Automated taxes	✓	✓
Expense management	x	✓
Direct deposits	✓	✓
Time tracking	✓	✓
Customer support	Phone, email, and live chat.	Phone and email.

Justworks vs. TriNet Zenefits:

TriNet Zenefits and Justworks both function as PEOs and help businesses manage their workforce and process payroll. Both also charge per employee per month, although TriNet Zenefits's rates are more affordable than that of Justworks. TriNet Zenefits also offers some payroll features that Justworks doesn't, such as expense management.

Comparison Between Justworks and TriNet Zenefits:

Feature	Justworks	TriNet Zenefits
Starting price	$59.00 /employee /mo.	$10.00 /mo +$6.00 /employee /mo.
Automated taxes	✓	✓
Expense management	x	✓
Direct deposits	✓	✓
Time tracking	✓	✓
Customer support	Phone, email, and live chat.	Phone and email.

Justworks vs. Rippling:

Rippling and Justworks both offer PEO services as well as software solutions for businesses to manage HR and payroll tasks. However, unlike Justworks, Rippling features a learning management solution. Comparing the two services' starting prices, Rippling is the more affordable option.

Justworks vs. Rippling Comparison:

Feature	Justworks	Rippling
Starting price	$59.00 /employee /mo.	$8.00 /employee /mo.
Automated taxes	✓	✓
Expense management	x	✓
Direct deposits	✓	✓
Time tracking	✓	✓
Customer support	Phone, email, and live chat.	Email and live chat.

Key Information:

Legal Name	Justworks, Inc.
Founder	Isaac Oates
Founding Date	Oct 01, 2012
Address	601 W. 26th St., 4th Fl., New York, NY 10001
Number of Employees	600
Number of Customers	1200
Email	support@justworks.com
Telephone	1 (888) 534-1711
Website	https://www.justworks.com/

News & Activity:

Date	News or Activity
August 07, 2023	Justworks Launches Expense Management Solution
July 11, 2023	Justworks Launches New Standalone Payroll Product to Help All Small Businesses Grow With Confidence

FAQs:

What does Justworks do?

Justworks is a cloud-based HR platform that provides benefits, payroll, compliance support, employee onboarding, and HR tools for small to mid-sized companies.

What is Justworks used for?

Businesses can use Justworks to manage HR processes, payroll, employee benefits, and more.

Is Justworks a good company?

Justworks received mostly positive reviews from third-party reviewers, but the Better Business Bureau awarded the service an C- rating. Justworks is a good option for small businesses looking for an all-in-one HR and payroll solution.

What kind of company is Justwoks?

Justworks is an HR technology company that offers a PEO service as well as a range of tools to help businesses manage their workforce and process payroll.

Is Justworks an HRIS?

Justworks is a cloud-based HR and PEO that offers HRIS tools.

How much does Justworks cost?

Justworks' pricing starts at $59.00 per employee per month for businesses with under 50 employees.

What are the differences between Justworks and TriNet Zenefits?

Justworks and TriNet Zenefits offer many of the same features, but there are some differences in what software they integrate with, platforms they're available on, and security types.

Most importantly, TriNet Zenefits is not a professional employer organization (PEO), so it cannot co-employ. If this is a service you need, you'll want to look into Justworks.

Who owns Justworks?

Isaac Oates is the CEO and founder of Justworks.

How much does Justworks cost for a small business of fewer than 10 employees?

Justworks charges $59.00 per employee per month for businesses with fewer than 50 employees.

Where is the Justworks NYC office located?

The Justworks office in New York City is located at 601 W. 26th St.