Shift4Shop

Learn more about the Shift4Shop e-commerce platform with customer reviews, pricing info, and frequently asked questions.

Updated on December 21st, 2022

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Updates:

Updated 29th of December 2021

We've updated our review to cover Shift4Shop's latest pricing, pros, cons, and reputation, as well as a comparison section to three of the company's top competitors and the latest Shift4Shop news.

Shift4Shop (formerly 3dcart) is a free, cloud-based e-commerce platform for small to medium businesses. Shift4Shop claims to have the most feature-rich e-commerce software in the industry, which includes marketing and SEO tools, inventory management, over 100 free themes, and more.

Free Trial

BigCommerce

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Fast eCommerce templates.

Excellent customer service.

99.99% average uptime.

Pricing

Plan

Monthly Pricing

Free End-to-End

Free. (U.S. merchants only)

Basic Store

$29.00

Plus Store

$79.00

Pro Store

$229.00

Review:

Originally founded as Infomart 2000 in 1997 and later named 3dcart, the e-commerce company was acquired by Shift4 Payments in 2020 and rebranded as Shift4Shop. The platform features both customization tools and API access to offer customers maximum flexibility and scalability of their online stores.

The platform offers an extensive range of built-in features with most of its packages, but lower-tier plans may limit the scope and scale of customers' online stores.

Pros:

  • Shift4Shop offers a free enterprise-level plan.
  • The platform features over 100 free themes that are mobile-optimized.
  • Shift4Shop features zero transaction fees across all plans.
  • The platform is secure and fully PCI compliant.
  • The setup process is easy and Shift4Shop will migrate existing e-commerce websites for free.
  • Shift4Shop is integrated with social media, online marketplaces, and a wide range of e-commerce apps.
  • The platform features built-in blog, marketing, and SEO tools.
  • Shift4Shop offers 24/7 technical support via phone, online chat, and tickets.
  • All plans feature unlimited products, categories, and bandwidth.

Cons:

  • The free plan is only available to U.S. merchants.
  • The basic store plan is limited to two staff users.
  • Pricing plans come with an online sales limit and customers will need to upgrade plans if they exceed the limit.

Reputation:

User reviews on G2 were mostly positive and customers gave the platform a 3.8 out of 5 star rating. Positive feedback cited the inventory management system, customer service, and rich feature set as highlights. However, some users complained about difficulty with setting up their stores and integration issues.

On Trustpilot, customers complained about payment issues and technical support. Reviews on TrustRadius echoed problems with customer support and technical issues but praised the platform's responsive themes, affordability, and easy setup process. The company boasts a number of reviews and success stories on its website.

At a Glance:

Feature

Shift4Shop

Starting price

From $29.00 /mo.

Free version

Yes.

Transaction fee

0%

Customization tools

Abandoned cart recovery

Supports multiple currencies

24/7 customer support

Phone, online chat, and tickets.

Shift4Shop vs. Shopify
Shift4Shop vs. Shopify:

While Shopify is a popular and affordable e-commerce platform, it does not offer a free version, making Shift4Shop the better option for users on a tight budget. Shift4Shop provides more out-of-the-box functionality; however, the free version is only available to U.S. merchants, making Shopify the more affordable option for international customers.

Shift4Shop vs. Shopify Comparison:

Offer

Shift4Shop

Shopify

Starting price

From $29.00 /mo.

From $9.00 /mo.

Free version

Yes.

14-day free trial.

Transaction fee

0%

0% if using Shopify Payments and from 2% if using an external payment gateway.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

Abandoned cart recovery

24/7 customer support

Phone, online chat, and tickets.

Live chat, email, and phone.

Mobile app

x

Supports multiple currencies

Shift4Shop vs. BigCommerce
Shift4Shop vs. BigCommerce:

Both BigCommerce and Shift4Shop offer a wide range of built-in features and provide 24/7 technical support. The platforms are almost identically priced, although BigCommerce only offers a free trial and not a free version, making Shift4Shop the more affordable option. However, BigCommerce features a mobile app, which Shift4Shop lacks.

Shift4Shop vs. BigCommerce Comparison:

Offer

Shift4Shop

BigCommerce

Starting price

From $29.00 /mo.

From $29.95 /mo.

Free version

Yes.

15-day free trial.

Transaction fee

0%

0%

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

Abandoned cart recovery

✓ (BigCommerce Plus)

24/7 customer support

Phone, online chat, and tickets.

Live chat, email, and phone.

Mobile app

x

Supports multiple currencies

Shift4Shop vs. Ecwid
Shift4Shop vs. Ecwid:

Both Ecwid and Shift4Shop offer free versions of their e-commerce platforms; however, Shift4Shop's free plan has more built-in features than Ecwid's. In addition, Shift4Shop gives users API access, allowing for a greater degree of flexibility and customization. However, Ecwid's paid plans are more affordable than Shift4Shop's.

Shift4Shop vs. Ecwid:

Offer

Shift4Shop

Ecwid

Starting price

From $29.00 /mo.

From $15.00 /mo.

Free version

Yes.

Yes.

Transaction fee

0%

0%

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces.

Customization tools

Abandoned cart recovery

24/7 customer support

Phone, online chat, and tickets.

No.

Mobile app

x

Supports multiple currencies

Key Information:

Legal Name

Shift4Shop

Founder

Gonzalo Gil

Founding Date

Jan 01, 1997

Address

6691 Nob Hill Rd., Tamarac, FL 33321

Number of Employees

150

Number of Customers

200000

Email

support@shift4shop.com

Telephone

1 (800) 828-6650

Website

https://www.shift4shop.com/

FAQs:

What is Shift4Shop?

Shift4Shop (formerly 3dcart) is a free, cloud-based e-commerce platform for small to medium businesses.

How much does Shift4Shop cost?

Shift4Shop's paid pricing plans range from $29.00 to $200.00 per month. Shift4Shop also offers a free enterprise-level plan for U.S. merchants.

Is Shift4Shop free?

Shift4Shop offers a completely free enterprise-grade plan for U.S. merchants that includes an unlimited number of products, users, features, and bandwidth.

Who is the CEO of Shift4Shop?

Gonzalo Gil is the founder and CEO of Shift4Shop.

Can you use PayPal with Shift4Shop?

Yes, Shift4Shop supports over 100 payment solutions, including PayPal.

Where is Shift4Shop located?

Shift4Shop has its corporate headquarters in Tamarac, Florida.

Is Shift4Shop 3dcart?

Yes, in November 2020, 3dcart was acquired by Shift4. The company relaunched 3dcart under the name Shift4Shop.