Lightspeed Reviews

Compare Lightspeed to Square, Shopkeep and other options, learn about the many unique features it offers, and see prices and rates.

Updated on August 12th, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Lightspeed is an intuitive point of sale (POS) and e-commerce software created for small to medium-sized retail and restaurant businesses. It's one of the most feature-rich POS options available.

Updates:

Updated 11th of February 2020

Added the latest pricing, and included more pricing details. Added integrations.

Updated 13th of February 2020

Added pricing comparison between Lightspeed and Square POS, reviewed Lightspeed, included highlights and shortcomings.

Updated 18th of February 2020

Added pricing comparison between Lightspeed and ShopKeep.

Updated 2nd of March 2020

Updated news with the latest news and activities.

Pros and Cons:

Pros

  • Integrated vendor catalogues.
  • Custom re-order points.
  • Industry-specific set ups.
  • Free on-boarding one-on-one.
  • Payments can be accepted offline.
  • Inventory management and analytics.
  • Supports 14 languages.

Cons

  • Long full-implementation period.
  • No mobile credit card readers.
  • No free version.
  • Expensive for small businesses.
  • Steep learning curve.
  • Issues with customer support.

Our Pick

Square Point of Sale

Easy to Set Up and Use

Sign Up Free

Automatically tracks customer purchases.

Used by more than 2 million businesses.

Robust reporting.

Overview:

  • Wireless / Fixed POS.
  • PCI Compliant.
  • Functional Offline.
  • EMV-compliant.
  • Accepts contactless payments.

Review:

Lightspeed's POS offerings are feature-rich and easy to use, with a lot of room for customization using a wide range of integrations and many add-on options. The company has made it simple for business owners to find which solution best fits their needs by making pre-assembled industry-specific POS examples and kits available on the website.

While Lightspeed's POS solutions are expensive, the fully-integrated retail and restaurant POS solutions have everything one needs in a POS, especially excellent inventory management.

Highlights:

Lightspeed POS offers excellent inventory management features including 3,000 integrated vendor catalogs and has included many opportunities for personalized branding, two features not offered by Square. And while ShopKeep's inventory management is arguably better than Lightspeed's, it does not have Lightspeed's impressive integrated catalogs, which make finding and ordering new items for your store much easier.

Lightspeed, Square, and ShopKeep offer excellent eCommerce solutions, but Lightspeed takes it a little further by supporting 14 languages and multiple currencies.

Square is a download-and-go solution and ShopKeep is custom-built, but Lightspeed offers more features and requires help with setup and onboarding, which the company does for free and one-on-one. This, in particular, has been something much appreciated by reviewers and customers.

Shortcomings:

Where Square cuts unnecessary features to keep its POS light and nimble and ShopKeep builds custom packages for individual businesses, Lightspeed offers all the features one can imagine. This feature-heavy approach has made digging through the features for the ones needed a challenge for some. Split bills, for example, is a feature that has proven difficult for new users to find when using the Restaurant POS.

A free basic version would allow small business owners to feel whether Lightspeed's feature-rich packages are too much or just right. There is no free version, though, only a 14-day free trial, and with everything Lightspeed has to offer, we're not so sure that's enough time for getting a good feel for the software.

When you sign-up to Square, they send you a free credit card reader. With Lightspeed, the hardware is sold separately.

And, staying on hardware, Lightspeed does not offer its own mobile credit card reader. So if you want to use Lightspeed Payments, you won't be able to attach a card reader to your iPad or mobile phone. Only if you use another payment processing provider will you have the option of using a mobile reader. ShopKeep and Square both offer their own mobile magstripe readers.

Reputation:

Most customer reviews of Lightspeed are positive. Ease of use, clean user interface, and the presence of every feature one could imagine, tend to be the main positives, but Lightspeed has a number of complaints against it.

Based on complaints filed at the Better Business Bureau, customer support seems to be a major problem among Lightspeed users, as well as a seeming disinterest in figuring out fixes to a few persistent bugs in the software.

Pricing:

Plan Name

Monthly Pricing (billed annually)

Retail Basic

$69.00

Retail Starter

$99.00

Retail Standard

$119.00

Retail Advanced

$169.00

Retail Pro

$229.00

Restaurant POS

$59.00 ($34.00 /mo. per added register)

Add-ons

$12.00

Premium add-ons

$39.00

Lightspeed vs. Square
Lightspeed vs. Square:

Lightspeed’s POS plans cost up to $229.00 per month, which is more than Square's $60.00 per month, but Lightspeed offers more room for customization and more features, including a very impressive vendor catalog, personalized branding at almost every stop, workflow management, and tip management.

Lightspeed vs. Square Comparison:

Offer

Lightspeed

Square

Retail POS

Starts at $69.00/mo.

$60.00 /mo.

Restaurant POS

$59.00 /mo.

$60.00 /mo.

Lightspeed vs. ShopKeep
Lightspeed vs. ShopKeep:

While ShopKeep offers only custom packages, Lightspeed offers a range of tiered packages that are customizable. And while Lightspeed charges up to $229.00 per month, it offers many opportunities for personalized branding, an impressive vendor catalog, far more integrations, and, for its Restaurant POS, kitchen and customer-facing displays.

Lightspeed vs. ShopKeep Comparison:

Offer

Lightspeed

ShopKeep

Retail POS

Starts at $69.00/mo.

Quote Only.

Restaurant POS

$59.00 /mo.

Quote Only.

Lightspeed Packages:

Lightspeed Retail POS.

Lightspeed Retail POS is a fully-integrated solution that brings together eCommerce, analytics, payments, inventory, accounting, loyalty, and hardware. There are six different plans to choose from.

Basic.

Aimed at very new retailers, the basic plan includes all of the POS features and tools, as well as a free payment terminal, but does not include the online shop builder, accounting integrations, loyalty program, and analytics.

Retail Starter.

The retail starter is designed for those retailers who have a brick-n-mortar store and would like to go online with their products, too. It has everything the basic plan has only it includes Lightspeed's eCommerce product.

Retail Standard.

The most popular and recommended plan, the retail standard allows more established retailers to integrate with their accounting systems and automate accounting functions and processes.

Retail Advanced.

Including all that comes with the retail standard, the advanced plan includes those Lightspeed integrations and add-ons that allow for a robust and easily-managed loyalty program.

Retail Pro.

Retail Pro is for well-established, growing, multi-location stores, and includes everything found in the advanced plan but also specialized analytics tools for collecting important data.

Enterprise.

Aimed at much larger businesses, with far more complex needs, information about Lightspeed's enterprise plan can only be gotten through a scheduled call.

Retail POS features:

Inventory management.

Reporting.

Analytics.

Accounting Integrations.

Personalized branding.

Mobile inventory.

Centralized purchasing.

Centralized customer data.

Integrated payments.

Customer management.

One-on-one on-boarding.

24/7 Support.

Lightspeed Restaurant POS.

Lightspeed Restaurant POS is a fully-integrated solution for managing restaurants. It includes payments, accounting, hardware, customer-facing displays, menu management, and kitchen display.

Add-ons.

For an additional $12.00 per add-on each a month, Lightspeed's Restaurant POS can be customized to include:

  • Customer-facing display.
  • Kitchen display system.
  • Advanced reporting.
  • Self-order table menu.

Premium Add-ons.

For an additional $39.00 per add-on per month, businesses get:

  • Third-party accounting integrations.
  • Loyalty program.
  • Loyalty program app.
  • Self-order kiosk.
  • Third-party delivery integrations.

Lightspeed Restaurant POS Features:

Custom floor plans.

Menu management.

Workflow management.

Staff management.

Fully-featured offline mode.

Automatic sync and backups.

Takeout and delivery orders management.

Split or group bills.

Order from anywhere.

Tip management.

Multi-location management.

Lightspeed Advanced Reporting.

One-on-one on-boarding.

24/7 support.

Integrations:

Integration

Type of Integration

TSYS.

Credit card processing.

Agendrix.

Employee scheduling.

Lendio.

Small business loans.

Drizly.

Analytics, inventory management.

CommentSold.

eCommerce, online ordering, invoicing.

BlueCheck.

Analytics.

Beesly.

Reporting.

Homebase.

Employee scheduling.

Mailchimp.

Marketing.

This is by no means a comprehensive list. Find all of Lightspeed's restaurant POS integrations and retail POS integrations on the website.

Other Products and Services:

Lightspeed's other products are add-ons that give the Retail and Restaurant POS solutions more functionality.

Lightspeed eCommerce.

  • Pricing: $99.00 per month.

Lightspeed eCommerce offers everything you need to set up an online store. It offers 50 templates to choose from, impressive SEO and social media marketing tools, integrated shipping, sales reports, and data analytics. It supports 14 languages and multiple currencies.

Lightspeed Loyalty.

  • Pricing: $169.00 per month.

Lightspeed Loyalty includes a targeted rewards program, automated SMS and email marketing tool, and customer data analytics tool.

Lightspeed Payments.

  • Transaction fee (tapped, inserted, swiped): 2.6% + $0.10.
  • Transaction fee (keyed-in): 2.6% + $0.30.
  • Chargeback fee: $15.00.

Built into all of Lightspeed's POS solutions, Payments ensures safe and secure payments and accepts all major credit and debit cards. It is PCI and EMV compliant.

Lightspeed Analytics.

  • Pricing: $229.00 per month.

Lightspeed Analytics helps to collect and analyze inventory, customer, and employee data to identify top-selling items, customer buying habits, and track employee productivity among other things.

Lightspeed Accounting.

  • Pricing: $119.00 per month.

Lightspeed Accounting is an integration solution that allows the POS software to sync with a store or restaurant's chosen accounting software.

Self-order menu.

  • Pricing: Quote only.

Lightspeed's self-order menu is an app that allows customers to place their own orders and send them through to the kitchen via a tablet at their table, or one set up as a kiosk. The app, once downloaded, automatically loads the menu from the Restaurant POS.

Kitchen display system.

Lightspeed's kitchen display helps the kitchen to keep track of orders and follow the progress of dishes as they're prepared. It was designed to replace paper tickets and printers with sleek screens.

Customer-facing display.

Lightspeed's customer-facing display is an app that allows customers to see their orders, subtotals, tax, and totals displayed on a screen that also carries branding. The app syncs with the Restaurant POS via Wi-Fi.

Key Information:

Legal Name

Lightspeed POS Inc.

Founder

Dax Dasilva

Founding Date

Mar 01, 2005

Address

700 St-Antoine Est, Suite 300 Montreal, QC H2Y 1A6 Canada

Number of Employees

900

Number of Customers

74000

Email

hi@lightspeedhq.com

Telephone

1 (866) 932-1801

Website

https://www.lightspeedhq.com/

FAQs:

How much does Lightspeed cost?

Lightspeed plans range from $59.00 to $99.00 per month.

Is Lightspeed cloud based?

Yes. Lightspeed's point of sale (POS) solution is cloud based.

What is Lightspeed eCommerce?

Lightspeed has a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view customer information, and analyze multi-channel sales data.

What is Lightspeed retail?

Lightspeed Retail is Lightspeed's cloud-based point of sale (POS) solution for retailers in clothing, footwear, bike, jewelry, pet, sporting goods, and home decor industries.

What is Lightspeed OnSite?

Lightspeed OnSite is Lightspeed's on-site point of sale (POS) solution.

Is there a Lightspeed free trial?

Yes, Lightspeed offers a 14-day free trial that you can access on their website.

What are some Lightspeed alternatives?