iVend POS

Learn more about iVend POS for retail use. Includes info on key features, customer reviews, comparisons with top competitors, and FAQs.

Updated on April 28th, 2020

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iVend POS is a retail POS software platform for cloud-based retail management. It features software modules for POS, mobile POS, customer loyalty programs, e-commerce, and retail reporting and analytics.

Pros and Cons:

Pros

  • Centralized management of inventory, customer profiles, and sales configurations.
  • Wide range of integrations.
  • Works on any device in both online and offline mode.
  • Integrated in-store and online shopping.

Cons

  • Does not provide POS hardware.
  • Does not disclose pricing.
  • Customers have reported some technical bugs.

Review:

iVend POS is an all-in-one POS system that is the core of the iVend Retail management suite. It is suitable for brick-and-mortar stores and is available on terminal and mobile devices. It also facilitates multi-store, multi-user, and e-commerce shopping. Retailers can also use the customizable UI to reflect the retail brand across all shopping channels.

Highlights:

iVend POS works seamlessly with the rest of the iVend Retail management suite and allows for centralized management of inventory, customer profiles, and configurations. It works on touchscreens or with keyboards, on iOS, Android, or PC, online or offline, and can be connected to the latest hardware.

Shortcomings:

iVend POS is a Windows OS based software that runs on Microsoft using the Microsoft SQL Server database. iVend POS does not provide any POS hardware but it does integrate with third-party POS hardware.

Reputation:

Capterra has gathered 16 customer reviews for iVend Retail with an average rating of 4.1 out of 5. Positive customer reviews have centered on the ease of use, the detailed features, the useful dashboards and reports, and the easy integrations. Negative customer reviews have centered on difficulties in using the add-on development and some technical bugs.

Pricing:

iVend POS does not disclose pricing on its website but, according to our research, their pricing starts at $160.00 per month with a free version available. You can contact the company to request a demo.

iVend Service Portal:

In December 2019, iVend launched a new Service Portal which is a combined Support Portal and Knowledge Base for iVend Retail customers and partners. This service portal features single sign-on access, e-learning videos, iVend Retail Product Documentation, the latest iVend Retail downloads, intelligent keyword search in the Knowledge Base, access to iVend Retail experts on a community Forum, and access to a 24/7 support desk.

iVend POS vs. Square for Retail
iVend POS vs. Square for Retail:

Both iVend POS and Square for Retail are all-in-one POS solutions, but Square has a few advantages over iVend. iVend POS is more expensive than Square and lacks any type of branded POS hardware, relying instead on third-party integrations. Square has a full range of POS hardware as well as basic employee management features, which iVend POS lacks.

iVend POS vs. Square for Retail Comparison:

Offer

iVend POS

Square for Retail

Monthly pricing

$160.00

$60.00 /location.

Free trial

No.

30-day trial.

Inventory management

Advanced.

Advanced.

No. of integrations

50+

100+

Employee management

No.

Basic.

Mobile credit card reader

Third-party only.

Square Reader for Magstripe.

Customer support

Phone, tickets.

Phone, email.

iVend POS vs. Lightspeed POS
iVend POS vs. Lightspeed POS:

iVend POS and Lightspeed are very similar in their pricing and functionalities but iVend POS lacks a free trial, which Lightspeed provides. iVend also does not offer any employee management features while Lightspeed offers some basic employee management functionalities.

iVend POS vs. Lightspeed POS Comparison:

Offer

iVend POS

Lightspeed POS

Monthly pricing

$160.00

$69.00 - $229.00

Free trial

No.

14-day trial.

Inventory management

Advanced.

Advanced.

No. of integrations

50+

50+

Employee management

No.

Basic.

Mobile credit card reader

Third-party only.

Third-party only.

Customer support

Phone, tickets.

Phone, chat.

iVend POS vs. Vend POS
iVend POS vs. Vend POS:

iVend POS is slightly more expensive than Vend POS and also does not offer a free trial, which Vend POS does. iVend POS does offer a wider range of third-party integrations than Vend POS but lacks any employee management features, which Vend POS offers in a limited capacity.

iVend POS vs. Vend POS Comparison:

Offer

iVend POS

Vend POS

Monthly pricing

$160.00

$99.00 - $129.00

Free trial

No.

14-day trial and free version.

Inventory management

Advanced.

Advanced.

No. of integrations

50+

15

Employee management

No.

Basic.

Mobile credit card reader

Third-party only.

Third-party only.

Customer support

Phone, tickets.

Email, chat.

Basic Features:

Merchandise History

Replenishment Planning

Sales Forecasting

SMS Integration

iVend Dashboards

Inventory Control to Avert Stock-Outs

Transaction Server for On-Demand Transactional Data Access

Stock Management with Handheld Devices

Inventory Costing

Visual Query Builder

Inventory Turns Report

Promotions that Maximaize Profitability

Customer Communication Management

User Interface Enhancements

Credit Card Transactions

iVend POS Markets:

iVend POS works well with the following markets:

  • Fashion and Apparel.
  • Electronics.
  • Grocery.
  • Footwear.
  • Hospitality.
  • Specialty.
  • Optical.
  • Sporting Goods.
  • Book Store.
  • Wine and Liquor.
  • Travel and Duty-Free Stores.
  • Health and Beauty Stores.
  • Hardware Stores and Building Supplies.
  • Home Decor and Furniture Stores.
  • Toy and Game Stores.
  • Jewelry.

ERP Integrations:

Sage X3

Sage 300cloud

SAP HANA

SAP IS - retail

SAP ECC 6.0

SAP Business One

Microsoft Dynamics 365 Business Central

Magento

iVend Retail integrates with a range of third-party solutions for Hardware, Payment Processing, Marketing, Data Security, Operations, CRM, and ERP needs.

iVend Retail Solutions:

iVend Cloud:

iVend Cloud is a cloud-based software that offers the full capabilities of iVend Retail, the enterprise level, omnichannel retail management suite. iVend Cloud offers users a complete overview of their operations across the chain of retail stores from any internet browser. It includes hardware and infrastructure to support back-office operations.

iVend Cloud is designed for expansion, streamlining operations, increasing speed to market, and scalability. It features complete retail management with POS, mPOS, e-commerce, loyalty, digital passes, and reporting and analytics software modules.

iVend Enterprise:

iVend Enterprise is an integrated, omnichannel retail solution that acts as a central data hub for the retail ecosystem comprised of iVend POS, iVend Mobile, iVend eCommerce, iVend Loyalty, iVend Passes, and iVend Reporting and Analytics. These modules are designed to work together and iVend Enterprise ensures the operational efficiency for the full iVend suite.

Store owners will have access to operations management from the head office and can replicate information across the entire retail estate. iVend Enterprise will also collate transactions to provide stock and customer insights.

iVend Mobile POS:

iVend's mobile POS system is compatible with Android and iOS devices and provides access to all the core point of sale and customer service functionality of iVend POS. It can also serve as an omnichannel retailer with access to mPOS, inventory visibility, sales data, product availability, customer history, promotions, loyalty points, e-commerce sales integration, and wireless payments.

iVend Loyalty:

iVend Loyalty offers a flexible points and rewards management application. Loyalty points are available both digitally and on a card, can be accrued by points, visits, or purchases, and are redeemable across channels for rewards of the retailer's choice, such as discounts or gift items.

iVend Loyalty features customer shopping histories, mobile notifications, digital coupons, and reward points. iVend Loyalty is available as a stand-alone product that can integrate with any retail application, or it can be used as part of the iVend Retail suite.

iVend Digital Passes:

iVend Digital Passes is a cloud-based module for mobile marketing that sends passes that can be stored in a digital wallet on a smartphone. These digital passes can then be redeemed at any point of sale.

Digital Passes include loyalty cards, coupons, tickets, gift cards, membership cards, sales updates, offers, and geolocation-specific communications. iVend Digital Passes is available for Android and iOS and integrates with the iVend Retail management suite. It can also be used with any existing POS system via iVend's open APIs.

iVend Reporting and Analytics:

iVend Reporting and Analytics provides business intelligence reports for your enterprise through seamless integrations with the iVend Retail management suite and iVend Enterprise. iVend Reporting and Analytics offers both customizable reports and over 50 pre-built reports with at-a-glance and more detailed views of your retail KPIs. Your reports can also be viewed from any Android or iOS device.

Available reports include:

  • Sales (by channel, store, sales associate, and transaction).
  • Margins and Promotions.
  • Products and product groups.
  • Basket and affinity analysis.
  • Inventory consumption and status.
  • Customers and customer segments.
  • Payment methods and trends.
  • Loss prevention alerts.
  • Analysis by attributes.

iVend Optical:

iVend Optical is designed specifically for retail optical shops, optometry practices, retail sunglass stores, and ophthalmology clinics. The easy to use tools help optical retailers to manage optical POS, frame and contact lens inventory, and business development activities. The software is intuitive and can be used by non-technical staff, allowing owners to view product and store performance, schedule and manage appointments with notifications, and distribute targeted customer promotions.

iVend Optical features:

  • Optical Reports.
  • POS.
  • Patient Communications.
  • Inventory Management.
  • Lens Treatment Mapping Matrix.
  • Simple Reordering Processes.
  • Tray Management and Fulfillment.

iVend Extensibility:

iVend Extensibility is an add-on framework that allows users to create new capabilities or expand capabilities to handle other functions without rewriting code or changing the basic architecture. Any changes made on the enterprise level are then sent out to the entire retail landscape.

Retailers can use iVend Extensibility for:

  • Appointment scheduling.
  • Rental and repair functionality.
  • Optical and hospitality modules.
  • Sales attribute pop-up screens for marketing information.
  • Car wash add-on.
  • Embedded alcohol ID verification at a liquor store POS.
  • Account splitting payments.
  • Volume discount windows.

Key Information:

Legal Name

CitiXsys Technologies

Founder

Kamal Karmakar

Founding Date

Aug 22, 2002

Address

One Rockefeller Plaza, 11th Floor, New York, NY

Number of Employees

155

Number of Customers

99

Email

newyork@citixsys.com

Telephone

1 (212) 745-1365

Website

https://ivend.com/

FAQs:

How much does iVend POS cost?

iVend POS does not disclose pricing on its website but, according to our research, their pricing starts at $160.00 per month possibly with a free version available.

Does iVend POS offer a free trial?

There is no mention of a free trial on iVend's website, but you can request a demo.

What are some iVend POS alternatives?