Zoho Assist Reviews

Read about Zoho Assist remote access software for small businesses. Includes Zoho Assist Pricing, Reviews, Ratings, and Answers to Common Questions.

10 min read • Last updated on October 12th, 2018

Zoho Assist is a remote access software solution for businesses of all sizes. It is also known as remote support software and remote control software, allowing you to access and manage a remote computer safely and efficiently.

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Zoho Assist Key Information Table:

Co-Founders

Sridhar Vembu, Sreenivas Kanumuru, Tony G. Thomas

Founded

1996

Headquarters

Pleasanton, CA

CEO

Sridhar Vembu

Number of Employees

5,000

Number of Customers

5,000+

Phone Number

1 (877)-834 4428

Address

4141 Hacienda Drive, Pleasanton, California 94588

Website

www.zoho.com/assist

Zoho Assist Pricing:

Plan Name

Monthly Pricing

Free Forever

$0.00

Standard

$10.00

Standard (Unattended Access)

$10.00

Professional

$15.00

Enterprise

$25.00

Zoho Assist FAQs:

What is the price range for Zoho Assist?

Zoho Assist pricing ranges from free to $25.00 per month, per technician. The Unattended Remote Access option allows you to manage up to 25 computers in any location without the need for a customer to be present on the other end. Freelancers and small businesses will be glad to know that Zoho Assist offers free remote computer access for personal and commercial use as part of its "Free Forever" plan.

How does ZoHo Assist remote access software work?

Zoho Assist remote access software is typically installed on the computer you want to access remotely. When you log in or request access on your laptop or home PC, your computer connects with the remote computer, giving you complete computer remote control. With remote PC access, you can easily transfer files, screen-share and display documents and videos in real-time with your colleagues or employees.

How do I install Zoho Assist remote login software on my company network?

To install Zoho Assist on a remote computer, you will first have to re-brand the software with your organization logo and create a URL portal for your technicians. Once the core set-up is complete, you can download the desktop plugin to enable support sessions from your desktop. You can also get your customers to join sessions via your website by embedding the Zoho Assist customer widget on your site. You can find the Zoho Assist download at zoho.com/assist. Create an account online and try out the free trial or purchase a software package.

Who uses Zoho Assist remote desktop software?

"How to remote access a computer" is a common question asked by employees and employers alike. In order to provide remote support, many companies use Zoho remote desktop software to assist customers and clients with requests. The software is especially popular with remote IT support teams who need to conduct web-based sessions and assist customers across multiple locations and time zones. Help desk remote control software is also favored by employees, telecommuters, and contractors who need to access their company's network from home.

What do I need to be able to run Zoho Assist remote software?

Zoho Assist software remote can be run on all operating systems and most web browsers. You will need a minimum bandwidth of 128 kbps (256 kbps and up recommended).

What features does Zoho Assist include?

Aside from remote computer access and unattended remote access, Zoho Assist allows you to send and receive files up to 2GB, share your screen and display documents, slides, and videos during online meetings, and integrate with Zoho Desk, Zendesk and GSuite. It is also firewall friendly and features end-to-end SSL and AES 256-bit encryption to protect your data.

Zoho Assist vs TeamViewer; which is the best remote access software?

Zoho Assist and Teamviewer offer similar features and are both highly-rated remote connection software options. Be sure to try out both software options before you commit to either one.

Where can I read a good Zoho Assist review to help me make a decision?

You can read detailed Zoho Assist reviews on Capterra and Business.com.

Where can I find the Zoho Assist login page?

On Zoho Assist's homepage, click "Sign In" in the top right corner or log in directly at accounts.zoho.com/signin.

Is there a Zoho Assist app?

Yes. Zoho Assist is compatible with iOS and Android devices allowing you to perform day-to-day tasks on your mobile. The Zoho Assist customer app allows your customers to share their screens with your technicians on both Android devices and iPhones.

How can I join Zoho?

If you'd like to sign up for Zoho Assist remote login software, go to zoho.com/assist and click "Sign Up Now" in the top right corner of the webpage. Create an online account and start your free trial.

How do I get in touch with Zoho support?

You can contact Zoho support through live chat or by sending a query on their website.

Is there any good free remote desktop software?

Aside from Zoho Assist's free plan, check out Chrome Remote Desktop, Remote Utilities, and AnyDesk.

For more remote connection software options, be sure to read our article on the Best Remote Access Software for 2018, which includes a few great free remote access software options.

Zoho Assist Reviews:

Reviewer

Rating

Review

Eric C.

5/5

Finally: Affordable, well-done remote access software. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support!

Nicholas R.

4/5

Super easy to use and to implement to a customer for helping them out remotely. Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest.

Kyle A.

5/5

Currently the best bang for buck remote software out there! Price is great, features are excellent for - Windows, Mac, Android & iOS. Constantly adding new features. Built in functionality with other Zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world.

Ashley S.

5/5

The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

Pierre-Henri S.

5/5

It allows you to take control of a distant computer and then make adjustments on your client SW, do a demo or an interactive training, for free.

Monica G.

5/5

I really like the speed of Zoho Assist, the other design and platform factors are not so important. I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

Jorge C.

4/5

I use it every day to provide remote support, for the price you get many features. Works with different platforms even with smartphones, can be integrated with Zoho Desk

Maria R.

4/5

I have been using it for years and it is very easy to use both for me as a technician and easy to remote in though Google Chrome plugin. Seems to report as a false positive to Avast Antivirus.

Richard O.

4/5

Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting.

Chandan M.

5/5

Remote screen quality is very much clear than Teamviewer or AnyDesk. Plus there are several tools to take control of remote machines, like screen swiping, remote wake-up, command firing etc.