Kayako Reviews

Find out more about Kayako's live chat solutions for your small business. Includes info on Kayako, free trials, pricing, customer reviews, and FAQs.

Updated on January 15th, 2020

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Kayako is a small business software provider that offers communications solutions like live chat. Businesses can use Kayako to stay connected internally across teams and departments, and to engage with customers.

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Plan Name

Monthly Pricing


$15.00 per user


$30.00 per user


$60.00 per user

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Kayako Reviews

Pros: Customizable. Offers mobile apps for Windows, iOs, and Android.

Cons: Doesn't give clone tickets.

Bottomline: Feature-rich live chat solution that enables your business to engage with your customers effectively.

Key Information:


Varun Shoor




London, United Kingdom

Number of Employees



Andy Tryba


Sixth Floor, 20 Ropemaker Street, London, EC2Y 9AR, United Kingdom




What is the price range for Kayako?

Kayako's monthly plans range in price from $15.00 per user for the "Inbox" plan to $60.00 per user for the "Scale" plan.

Is there a Kayako free trial?

Yes. Kayako offers 14-day free trials that you can access at website.

What is Kayako Fusion?

Fusion is the name of the Kayako ticketing system. With Kayako Fusion, customers can submit tickets through the Kayako helpdesk, and customer support agents can track the tickets through to their resolution.

Can Kayako replace our business email accounts?

The Kayako email alternative isn't necessarily meant to replace your use of conventional email, it just does things that a typical inbox can't. With a Kayako inbox, you can have conversation threads, share and track files, and collaborate with co-workers. The platform makes it much easier to track the flow of information.

What are some Kayako alternatives?

Customer Reviews:


Reviewed: Jan 16, 2013

Source: Edudeek

We've used Kayako for around 5 or 6 years now and never had any issues with it. Love all the feature rich modules and utilise things like the live chat and the remote desktop connection for issues with parents, staff and students at home. We've put through thousands of tickets over the years and have nothing but compliments to say about the product. Every couple of months an update is released to get rid of any reported bugs and the wiki and forums are often updated and customer opinion certainly accounts and feature requests are also added to the product on a regular basis. It's certainly not the cheapest helpdesk available on the market considering some are free and a lot of Edugeek members are using things like Spiceworks and Liberum without any problems but I don't think I would choose to move away from Kayako.


Reviewed: May 17, 2018

Source: Hosting Discussion

We've used kayako helpdesk for the last 7-8 years and is probably one of the most complex one. Some will say it is expensive, but if you add the costs of livechat being included, maybe not


Reviewed: May 15, 2018

Source: Hosting Doscussion

We currently use Kayako. It does it's job well but gives us quite a few advantages as we heavily customize all of our internal systems.


Reviewed: Dec 31, 2013

Source: Bluepark

I've used kayako extensively Rich in the past when I was Operations Manager for my last company. Live chat was great, ticketing worked well, it also handled multi language well. The FAQ's section was great and offered a good level of intelligence based on the customers enquiry. The only downside was the price, it got expensive once you hit a number of users. It was also very stable, in fact I can't remember it ever falling over and we were handling, at peaks, over 200 concurrent chats and over 1,000 emails per hour.


Reviewed: Oct 21, 2015

Source: Technipple

I used Kayako at a helpdesk job many years ago, worked great, We had probably 2000 users. It was so easy to configure too. Love it!