Kayako Reviews

We've used Kayako for around 5 or 6 years now and never had any issues with it. Love all the feature rich modules and utilise things like the live chat and the remote desktop connection for issues with parents, staff and students at home. We've put through thousands of tickets over the years and have nothing but compliments to say about the product. Every couple of months an update is released to get rid of any reported bugs and the wiki and forums are often updated and customer opinion certainly accounts and feature requests are also added to the product on a regular basis. It's certainly not the cheapest helpdesk available on the market considering some are free and a lot of Edugeek members are using things like Spiceworks and Liberum without any problems but I don't think I would choose to move away from Kayako.

We've used kayako helpdesk for the last 7-8 years and is probably one of the most complex one. Some will say it is expensive, but if you add the costs of livechat being included, maybe not

We currently use Kayako. It does it's job well but gives us quite a few advantages as we heavily customize all of our internal systems.

I've used kayako extensively Rich in the past when I was Operations Manager for my last company. Live chat was great, ticketing worked well, it also handled multi language well. The FAQ's section was great and offered a good level of intelligence based on the customers enquiry. The only downside was the price, it got expensive once you hit a number of users. It was also very stable, in fact I can't remember it ever falling over and we were handling, at peaks, over 200 concurrent chats and over 1,000 emails per hour.

I used Kayako at a helpdesk job many years ago, worked great, We had probably 2000 users. It was so easy to configure too. Love it!