ServiceDesk Plus is IT help desk software by ManageEngine, Zoho Corporation. Features include asset management, automation, and Native and Office 360 integrations. Businesses use ServiceDesk Plus to improve customer service.
ServiceDesk Plus Pricing:
ManageEngine's ServiceDesk Plus pricing starts at $495.00 a year, according to SMBGuide research. ManageEngine does not list pricing on the website.
ServiceDesk Plus Review:
Pros: Customer service is good. Asset Management feature is very helpful.
Cons: Updates can cause data loss. Requires very careful setup.
Bottomline: For small businesses just getting into help desk software, ServiceDesk Plus is a fairly inexpensive option with many features and integrations.
ServiceDesk Plus News & Activity:
News or Activity
July 20, 2018
ServiceDesk Plus Key Information:
Chennai, Tamil Nadu, India
Number of Employees
Number of Customers
1 (888) 720-9500
Chennai, Tamil Nadu, India
ServiceDesk Plus FAQs:
Is there a ServiceDesk Plus free trial?
There is a ServiceDesk Plus free trial if you sign up on the website.
Where can I find the ServiceDesk Plus login?
Sign in directly here.
What are some ServiceDesk Plus alternatives?
ServiceDesk Plus Reviews:
ManageEngine ServiceDesk Plus gets the job done as far as tickets. Personally, I don’t like it. It handles projects poorly, interface feels clunky, the last few updates we’ve applied have flip flopped on an admittedly small but annoying bug.
I absolutely love ManageEngine. It makes so much more sense and making a change doesn't take you all day. I even attended one of the User Conferences they hold each year, and was able to speak with the developers in person. All their employees are very personable and helpful. The Asset Management feature has made my life so much easier as our Network Technician, and the Service Desk, with the addition of Field and Form Rules, has helped me streamline a lot of our projects. Our entire department uses it for their projects and change management, not just the techs. I can't say enough good things about it.
Once you get used to its quirks, it's a fairly good application. Make sure when you install updates for it, that you back up everything for it. One last thing to consider is support. Their support is not based in the U.S. They also are not completely fluent with their English, so there is a chance for miscommunication. Though, in all cases I had with them, they were able to resolve my issues. Their software is feature-rich but overall, it's not as polished as it could be.
Their tools are good, but they take some time to get used to if you've come from just about any other background. I've no doubt that if you have someone who has the job of setting it up properly and to make sure it fits your requirements, it'll be easier.
Have a look at ManageEngine. Their service desk tool is decent and not very expensive. I think it is developed in India. Hence the lower price and small issues you describe. I still think it's really good value for money.
It is really easy to get running and the support is pretty good. It's India-based but they know their product. They have a whole suite of tools you can integrate together to track service calls by machine and user and escalate, assign and categorize. Then monthly report is useful for seeing where your time is being spent. It's a good way to make a business case for improvements.
We've been using this product for a few years and we're leaving it. We're on ServiceDesk Plus. I love the flexibility with creating reports and custom views, but wish that flexibility carried over in to other areas. It's good software when it's your first ticketing system. However, I think we're asking it to do more these days than we had in the past, and we've just outgrown it.
We use it and love it. Though, I would never recommend it to someone to use as remote support since their implementation is just terrible.