Help Scout Reviews

Explore Help Scout's customer service software for your business. Includes info on Help Scout reviews, pricing, and FAQs.

3 min read • Last updated on December 11th, 2018

Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.

Help Scout Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Basic

$15.00 per user

$12.00/mo. per user

Standard

$25.00 per user

$20.00/mo. per user

Plus

$40.00 per user

$32.00/mo. per user

Company

Flat price available on request.

Flat price available on request.

Help Scout Key Information:

Co-founders

Denny Swindle, Nick Francis, Jared McDaniel

Founded

2011

Headquarters

Boston, Massachusetts

CEO

Nick Francis

Number of Employees

Around 60

Number of Customers

More than 7,000

Phone

131 Tremont Street, 3rd Floor, Boston, MA 02111

Address

1 (866) 376-9322.

Website

www.helpscout.net

Help Scout FAQs:

What is Help Scout's price range?

Depending on which plan you choose and whether you pay monthly or annually, Help Scout's monthly cost ranges between $15.00 and $32.00 per user. The pricing for Help Scout's Company plan is available on request.

Is there a Help Scout free trial?

Yes. You can access your 15-day free trial on Help Scout's pricing page.

Where can I find the Help Scout login?

Visit www.helpscout.net and log in at the top right of the page.

Help Scout Reviews:

Reviewer

Rating

Review

Lauren H.

5.0

Help Scout is trustworthy, helpful and friendly.

Philippe H.

4.5

It is a simple and intuitive tool to use.

Cassandra S.

5.0

If you haven't used this yet, you are missing out!

Ian S.

5.0

An excellent, lightweight, streamlined, modern helpdesk solution.

Ashlee B.

5.0

The best help desk experience I've ever had.