Help Scout Reviews

Explore Help Scout's customer service software for your business. Includes info on Help Scout, free trials, reviews, pricing, and FAQs.

Updated on June 25th, 2020

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Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.

Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Standard

$25.00 per user

$20.00/mo. per user

Plus

$40.00 per user

$32.00/mo. per user

Company

Flat price available on request

Flat price available on request

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Help Scout
Review:

Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX.

Cons: Unable to email multiple contacts simultaneously.

Bottomline: Enables your business to take customer service to another level.

Key Information:

Legal Name

Help Scout

Founder

Denny Swindle

Founding Date

Jan 01, 2011

Address

131 Tremont Street, 3rd Floor, Boston, MA 02111 United States

Number of Employees

60

Number of Customers

7000

Email

support@helpscout.com

Telephone

1 (866) 376-9322

Website

https://www.helpscout.com/

FAQs:

What is Help Scout's price range?

Help Scout's pricing ranges between $12.00 and $40.00 per user per month. The pricing for Help Scout's Company plan is available on request.

Is there a Help Scout free trial?

Yes. You can access your 15-day free trial on Help Scout's website.

Where is Help Scout located?

Help Scout's headquarters is located in Boston, MA.

What are some Help Scout alternatives?