Help Scout Reviews

Explore Help Scout's customer service software for your business. Includes info on Help Scout, free trials, reviews, pricing, and FAQs.

Updated on June 25th, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.


Plan Name

Monthly Pricing

Annual Pricing


$25.00 per user

$20.00/mo. per user


$40.00 per user

$32.00/mo. per user


Flat price available on request

Flat price available on request

Also Consider

Try Freshdesk Free!

Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

Sign Up Free

Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.

Help Scout

Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX.

Cons: Unable to email multiple contacts simultaneously.

Bottomline: Enables your business to take customer service to another level.

Key Information:

Legal Name

Help Scout


Denny Swindle

Founding Date

Jan 01, 2011


131 Tremont Street, 3rd Floor, Boston, MA 02111 United States

Number of Employees


Number of Customers




1 (866) 376-9322



What is Help Scout's price range?

Help Scout's pricing ranges between $12.00 and $40.00 per user per month. The pricing for Help Scout's Company plan is available on request.

Is there a Help Scout free trial?

Yes. You can access your 15-day free trial on Help Scout's website.

Where is Help Scout located?

Help Scout's headquarters is located in Boston, MA.

What are some Help Scout alternatives?