Help Scout Reviews

Explore Help Scout's customer service software for your business. Includes info on Help Scout, free trials, reviews, pricing, and FAQs.

Updated on May 12th, 2019

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Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.

Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Standard

$25.00 per user

$20.00/mo. per user

Plus

$40.00 per user

$32.00/mo. per user

Company

Flat price available on request

Flat price available on request

Help Scout
Review:

Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX.

Cons: Unable to email multiple contacts simultaneously.

Bottomline: Enables your business to take customer service to another level.

Key Information:

Co-founders

Denny Swindle, Nick Francis, Jared McDaniel

Founded

2011

Headquarters

Boston, Massachusetts

CEO

Nick Francis

Number of Employees

Around 60

Number of Customers

More than 7,000

Phone

131 Tremont Street, 3rd Floor, Boston, MA 02111

Address

1 (866) 376-9322

Website

www.helpscout.com

FAQs:

What is Help Scout's price range?

Help Scout's monthly cost ranges between $12.00 and $40.00 per user. The pricing for Help Scout's Company plan is available on request.

Is there a Help Scout free trial?

Yes. You can access your 15-day free trial on Help Scout's pricing page.

Where can I find the Help Scout login?

Visit www.helpscout.com and log in at the top right of the page.

What are some Help Scout alternatives?

Reviews:

Source

Review

yalooze - news.ycombinator.com

Brilliant piece of software built by a bunch of people that really care. Regular new features and improvements, an intelligent help desk that just gets out of the way, and docs for customer self-service (they have a private option for docs which we use for internal knowledgebases too)

michaelbuckbee - news.ycombinator.com

Helpscout is awesome. We use their API to put a "Summon Help" button in the footer of our app, and auto generate help tickets that are pre-populated with all of contextual information that we need to then quickly solve the customer issues.

johns - news.ycombinator.com

Another endorsement for Help Scout. Web app is great. iOS lacks features in a way that drives me crazy every day (team is well aware of them) but I still think it's the best available with fair pricing.

Craig Hewitt - twitter.com

It’s the small things with SaaS. Great example, @helpscout lets you redirect your old help docs URLs (from your previous provider) to the new ones they generate…all on their end. No dependencies on legacy links at all. Problem solved and headache avoided.