Help Scout Reviews

Explore Help Scout's customer service software for your business. Includes info on Help Scout, free trials, reviews, pricing, and FAQs.

Updated on May 12th, 2019

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Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.


Plan Name

Monthly Pricing

Annual Pricing


$25.00 per user

$20.00/mo. per user


$40.00 per user

$32.00/mo. per user


Flat price available on request

Flat price available on request

Help Scout

Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX.

Cons: Unable to email multiple contacts simultaneously.

Bottomline: Enables your business to take customer service to another level.

Key Information:


Denny Swindle, Nick Francis, Jared McDaniel




Boston, Massachusetts


Nick Francis

Number of Employees

Around 60

Number of Customers

More than 7,000


131 Tremont Street, 3rd Floor, Boston, MA 02111


1 (866) 376-9322



What is Help Scout's price range?

Help Scout's monthly cost ranges between $12.00 and $40.00 per user. The pricing for Help Scout's Company plan is available on request.

Is there a Help Scout free trial?

Yes. You can access your 15-day free trial on Help Scout's pricing page.

Where can I find the Help Scout login?

Visit and log in at the top right of the page.

What are some Help Scout alternatives?




yalooze -

Brilliant piece of software built by a bunch of people that really care. Regular new features and improvements, an intelligent help desk that just gets out of the way, and docs for customer self-service (they have a private option for docs which we use for internal knowledgebases too)

michaelbuckbee -

Helpscout is awesome. We use their API to put a "Summon Help" button in the footer of our app, and auto generate help tickets that are pre-populated with all of contextual information that we need to then quickly solve the customer issues.

johns -

Another endorsement for Help Scout. Web app is great. iOS lacks features in a way that drives me crazy every day (team is well aware of them) but I still think it's the best available with fair pricing.

Craig Hewitt -

It’s the small things with SaaS. Great example, @helpscout lets you redirect your old help docs URLs (from your previous provider) to the new ones they generate…all on their end. No dependencies on legacy links at all. Problem solved and headache avoided.