SolarWinds Web Help Desk has a $700.00 starting price.
Pros: Easy to navigate the platform and has a variety of customization options.
Cons: There is a lack of updates and a dated interface.
Bottomline: An intuitively designed platform that is relatively inexpensive.
7171 Southwest Parkway, Bldg 400, Austin, TX, 78735
Solarwinds Web Help Desk has a horrible interface and one-user only for the free version.
We started using Zendesk. It's super easy for my techs to use, and we aren't bogged down by using the system. Previously we used Web Help Desk, but were really disappointed that Solarwinds hasn't improved the reporting in the product. I needed data to justify additional staffing, and Zendesk provides that to us.
Don't hold your breath. SolarWinds is a little lacking in the innovation department.
I've been on the WebHelpDesk train for a couple years. I mean i was... Then i finally clued in that WHD will never be a 2.0 service and will always stay behind it's competitors. Even if you have no intention of leaving, give yourself a chance to do a trial of Zendesk and see how much smoother and simpler it can be done.
I've used solar winds web help desk and it's horrible.
We use their IT360 NMS which includes Service Desk Plus, but we also their DesktopCentral for Patching and Desktop/MDM management which fully integrates with ServiceDesk Plus.. good tools and if you speak with them they give good discounts. I'd rate these over Solarwinds products.
When CRC works, I prefer it over our paid-for Solarwinds MSP Anywhere.
Is there a SolarWinds Web Help Desk free trial?
SolarWinds Web Help Desk offers a fully-featured 14-day free trial of its software.
Read our review.
What are some SolarWinds Web Help Desk alternatives?
See our full list of options.
Where are SolarWinds Web Help Desk based?
SolarWinds Web Help Desk are based in Austin, Texas.
See their full company details here.