Discover SysAid's customer service software for your business. Includes info on SysAid, free trials, pricing, and frequently asked questions.

Updated on February 15th, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more


Updated 14th of February 2023

We updated the pricing and key information sections, and we added SysAid's latest logo and news articles.

SysAid is customer service software designed for IT service management (ITSM) that integrates features such as a powerful help desk, IT asset management, and other easy-to-use tools for analyzing and optimizing IT performance. SysAid serves companies of all sizes.


SysAid's pricing is not disclosed on its website. Instead, interested customers are encouraged to contact SysAid to request a quote.

Also Consider

Try Freshdesk Free!

Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

Sign Up Free

Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.

Smb Guide Sysaid Logo 420X320 20230214

Pros: Advanced features, yet simple and flexible. Good UI and UX. Customizable. Strong customer support.

Cons: Tickets take quite a while to open at times.

Repitation: This comprehensive ITSM solution enables central control over all IT operations, including the service desk.

Key Information:

Legal Name

SysAid Technologies


Israel Lifshitz

Founding Date

Jan 01, 2002


135 W. 50th St., New York, NY 10020-1299

Number of Employees


Number of Customers




1 (800) 686-7047



Is there a SysAid free trial?

Yes. You can access your free trial of SysAid on the website.

Where is SysAid located?

SysAid headquarters is located in Airport City, Central District, Israel.