Spiceworks Reviews, Pricing and FAQs

Learn more about Spiceworks IT tools with customer reviews, pricing info, key company information and frequently asked questions.

Updated on June 24th, 2019

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Spiceworks is a professional network for people in the IT industry. With the community Spiceworks has built, users can collaborate on IT-related products and services. Spiceworks has a full help desk and knowledge base for subscribers.

Pricing:

Spiceworks does not charge a fee for any of their products. The platform is built by IT professionals for IT professionals and is aimed at developing a collaborative community.

Spiceworks Reviews
Review:

Pros: 100% free. Easy to use.

Cons: Not as much plugin compatibility as other platforms.

Bottomline: A convenient and adaptable network monitor with a great support community.

News & Activity:

Date

News or Activity

January 28, 2019

Spiceworks Study Reveals Nearly 40 Percent of Organizations Have an Active Cyber Insurance Policy

October 17, 2018

Spiceworks Ecosystem Shows The Power Of A Market Orientation

October 9, 2018

Spiceworks Adds Free Network Inventory Application to its Suite of Integrated Cloud-based Solutions

Key Information:

Founders

Scott Abel, Jay Hallberg, Greg Kattawar, Francis Sullivan

Founded

2006

Headquarters

Austin, TX

Number of Employees

350+

Number of Customers

6,000,000+

CEO

Jay Hallberg

Phone Number

+1 512-346-7743

Address

3700 N. Capital of Texas Highway Suite 100 Austin, TX 78746

Website

www.spiceworks.com

Reviews:

Source

Review

S0QR2 - reddit.com

I really like spiceworks and used it alot over the last couple of years. Sadly development of the on premise App has slowed down significantly and i dont really know how well the company is doing. The community is not as awesome as before and the lack of updates and speed of the on premise inventory app worries me :(

Brad Everts - navug.com

I know many others have already mentioned Spiceworks, but I thought I'd throw it in there again because that's what we're using for all of our IT tickets. It is customizable and it's easy to set up and use. As you already know, it doesn't have all of the features/functionality that you mentioned, but it can be customized. Spiceworks is also very good about adding new features into their product based on user feedback.

Dan Nease - navug.com

We use SpiceWorks as well. I did a little field customization so that we can categorize tickets better, and NAV has it's own category. We also set up ticket types, so that we can separate service requests, change requests, problems, etc.One of the things I dislike about free SpiceWorks is that it's not really ITIL-centric in it's service desk approach. When I worked for an MSP in the past, we used a product called Cherwell that was ITIL-centric and far more powerful, but it certainly wasn't free!

Joe Shields - navug.com

I have also used Spiceworks and found it a positive experience. Easy setup, free and has a lot of features. It will also scan your infrastructure and keep track of your inventory for you.I really liked Spiceworks' purchasing feature, It will send out quotes to your vendors and track their responses, and allow purchasing right through the portal.

nuttertools - reddit.com

I like to break these things up and integrate them. The AIO approach just always leaves me needing to massively modify the suite or have the second or third best choice for all my needs.I actually liked spiceworks but all to often I found that I had to spin up a complete alternate solution to handle specific functions in a better (usually performance) manner.

FAQs:

What is Spiceworks used for?

  • Managing tickets raised by clients.
  • Providing customer support via multiple channels.
  • Tracking agents’ performance.
  • Creating a centralized knowledge base where users can get information.
  • Providing a management dashboard to help management view and track key performance metrics.

What does Spiceworks network monitor do?

With the Spiceworks network monitor download, you can monitor the performance of your network and fix issues before they turn into major problems. You can even create customized alerts so that you're notified if the status of a particular metric changes.

Is Spiceworks help desk free?

Every plan that Spiceworks offers is absolutely free. There are no term limits and no hidden features that you must pay to access.

What is Spiceworks help desk?

Spiceworks Help Desk integrates with the Inventory and IP scanner. It allows you to track your devices and document your actions and progress with them.

What is Spiceworks EXE?

Spiceworks.exe is the name of the executable file that installs and scans your network devices upon download. When used alongside the web application, it allows you to discover any IP-enabled devices on your network.

Is there a paid version of Spiceworks?

No, Spiceworks comes at no cost to the user.

Can I use Spiceworks ticketing on my own business website?

Yes. You can set up individual portals to the Spiceworks ticketing system on your site or on multiple sites if your business has a number of locations. This makes it easier for people to find your IT support when they need it.

Spiceworks Vs Manageengine

What is the difference between Spiceworks and ManageEngine?

All of Spiceworks plans are free, but Manage Engine charges a fee for most of their products, with the minimum price starting at $495.00 per year. Compared to Spiceworks, ManageEngine is capable of more advanced intelligence reporting and asset management.

Can Spiceworks deploy software?

You can use Spiceworks to deploy software to your Spiceworks collections. You can deploy whatever packages you have uploaded to your PDQ deployment area.

Is there any way that I can get in touch with the Spiceworks Austin office?

You can contact Spiceworks for general inquiries by calling (512) 346-7743. The Spiceworks headquarters is located in Austin, so most of there support staff are there.

See their full contact details here.

Is there a setup guide for my Spiceworks help desk login?

If you search "Help Desk Setup" in the search bar on the home page, you'll find several Spiceworks help desk setup guides that were written by users. You can read through these to get step-by-step instructions on setting up and using your Spiceworks help desk.

Spiceworks Active Directory

What is the Spiceworks active directory?

An active directory is a central place where you can manage and add system users with secure login information. Small businesses might only use a small active directory, while large companies usually have several.

Do I need a Spiceworks download, or can I just use an online version?

It depends on what programs and features you would like to use. If you just want to interact and collaborate with people from the Spiceworks community, then you can do that online. However, if you want the helpdesk or the Spiceworks network map, then you will have to download them from spiceworks.com.

Can I use Spiceworks inventory and helpdesk together?

Yes, you can use the helpdesk to accept ticket items and you can use the inventory tool to track devices and check their status without having to manually follow them through the ticketing system.