Spiceworks Reviews, Ratings, Pricing and FAQs

Learn more about Spiceworks IT tools with customer ratings, reviews, pricing info, key company information and frequently asked questions.

Updated on December 11th, 2018

Spiceworks is a professional network for people in the IT industry. With the community Spiceworks has built, users can collaborate on IT-related products and services. Spiceworks has a full help desk and knowledge base for subscribers.

Spiceworks Pricing:

Spiceworks does not charge a fee for any of their products. The platform is built by IT professionals for IT professionals and is aimed at developing a collaborative community.

Spiceworks Key Information Table:


Scott Abel, Jay Hallberg, Greg Kattawar, Francis Sullivan




Austin, TX


Jay Hallberg

Number of Customers


Phone Number

(512) 346-7743


3700 N. Capital of Texas Highway Suite 100 Austin, TX 78746



Spiceworks FAQs:

What is the price range for Spiceworks' plans?

Every plan that Spiceworks offers is absolutely free. There are no term limits and no hidden features that you must pay to access.

What is the Spiceworks network monitor?

With the Spiceworks network monitor download, you can monitor the performance of your network and fix issues before they turn into major problems. You can even create customized alerts so that you're notified if the status of a particular metric changes.

Can I use Spiceworks ticketing on my own business website?

Yes. You can set up individual portals to the Spiceworks ticketing system on your site or on multiple sites if your business has a number of locations. This makes it easier for people to find your IT support when they need it.

Spiceworks Vs Manageengine
Spiceworks vs. ManageEngine

All of Spiceworks plans are free, but ManageEngine charges a fee for most of their products, with the minimum price starting at $495.00 per year. Compared to Spiceworks, ManageEngine is capable of more advanced intelligence reporting and asset management.

Can Spiceworks deploy software?

You can use Spiceworks to deploy software to your Spiceworks collections. You can deploy whatever packages you have uploaded to your PDQ deployment area.

Is there any way that I can get in touch with the Spiceworks Austin office?

You can contact Spiceworks for general inquiries by calling (512) 346-7743. The Spiceworks headquarters is located in Austin, so most of there support staff are there.

I just got my Spiceworks help desk login. Is there a setup guide?

If you search "Help Desk Setup" in the search bar on the home page, you'll find several Spiceworks help desk setup guides that were written by users. You can read through these to get step by step instructions on setting up and using your Spiceworks help desk.

Spiceworks Active Directory
What is the Spiceworks active directory?

An active directory is a central place where you can manage and add system users with secure login information. Small businesses might only use a small active directory, while large companies usually have several.

Do I need a Spiceworks download, or can I just use an online version?

It depends on what programs and features you would like to use. If you just want to interact and collaborate with people from the Spiceworks community, then you can do that online. However, if you want the helpdesk or the Spiceworks network map, then you will have to download them from spiceworks.com.

Can I use Spiceworks inventory and helpdesk together?

Yes, you can use the helpdesk to accept ticket items and you can use the inventory tool to track devices and check their status without having to manually follow them through the ticketing system.

Spiceworks Alternative
Popular Spiceworks Alternatives:
  • ManageEngine.

  • EZ Office Inventory.

  • Asset Panda

  • Samanage.

  • Cayzu.

  • Sherpa Desk.

  • Freshdesk.

  • Wix Answers.

Spiceworks Reviews:




Victor A.


Spiceworks helped us figure out our licensing issues and track down the IT assets we needed!

Demitri P.


I'm very impressed that this is a free product, especially because the inventory system works so well.

Sergey M.


Great product that I would highly recommend to all IT administrators!

Racey C.


Spiceworks works very well and has never crashed in my five years of using it.

Dustin M.


Spiceworks' system has been infinitely helpful for our ticketing and asset tracking.

Tim M.


I love being able to build my own help desk portal and ticketing solution with Spiceworks!

Valerio P.


Great IT support that will keep your organization running smoothly.

Michael M.


Pretty great solution for lower-volume IT houses. Plus, it's free!

Paul L.


An excellent product that is well supported and always evolving with new features.

Aaron R.


Great for keeping track of inventory and the price is impossible to beat!