Help desk software is used by customer service representatives to connect with customers online and manage any complaints that may arise. If you're on a tight budget, there are many free help desk software options available to help run a small business.
Best Live Chat Software Services - Learn more about the best live chat software for small businesses.
Best Help Desk Software for Small Business - Learn more about paid help desk software.
Why We Chose Freshdesk:
Freshdesk leverages context. Not only does the software categorize and prioritize, but it also assigns tickets to agents based on their workload and skills. As an added benefit, Freshdesk also extracts contextual information from the customer and makes that information available to the person dealing with the customer, ensuring a seamless process.
Freshdesk offers great customization features, including customized agent roles, customization portals, custom apps and URLs, and customer segments to provide personalized support.
Freshdesk allows customers to help themselves with an informative knowledge base. Freshdesk's customer insights tools also measure how happy customers are with your service and gather customer feedback. Bonus features include a help widget, metrics, automatically suggested solutions, and much more.
Things To Consider When Evaluating Free Help Desk Software:
- Consider the preferences of your customers. How do they want to be contacted? How quickly do they expect a response?
- Make sure the software is easy to use, that the dashboard is clear and attractive. Your support team will be spending a lot of time using the software, and you don't want them to hate it.
- Make sure the software will be able to grow along with your business. Scalability is important.
Best Free Help Desk Software Solutions:
Free and paid options.
Cloud-based solution with many integrations and advanced features, but requires maintenance.
Easy to set up and use, but has fewer features and plugins.
Simple interface, has an array of features, and can work across multiple departments.
Cloud-based, combines ticketing and multi-channel support.
Offers unlimited access to a vast range of advanced features.
Should I consider paid help desk software?
There are many free help desk solutions that are more than capable for businesses with a small client base or minimal IT issues. However, if you're a medium-large sized business or your requirements are a bit more complicated, you'll want the advanced features and functionality of paid help desk software.
Does free helpdesk software come with a free ticketing system?
Yes, most free and open source help desk software includes a built-in free helpdesk ticketing system in addition to email, live chat, knowledgebase, and access for multiple agents. This means you can comfortably run a small business using free helpdesk software.
Can I get a free trial of any IT support software?
With a few exceptions, most helpdesk solutions can be used as a free trial for a limited period of time. Zoho Desk, one of the highest-rated online helpdesk platforms, is available for a free 15-day trial.
Is there any Gartner Magic Quadrant help desk software that is free?
If you want software that is worthy of the Gartner Magic Quadrant designation, you won't be getting help desk support software free of charge. Web Help Desk was named to Gartner's Magic Quadrant, but the starting price is a $700 licensing fee.