Genesys Reviews

Learn about Genesys cloud-based call center software for businesses. Includes info on Genesys, free trials, pricing, customer reviews. and FAQs.

5 min read • Last updated on October 25th, 2018

Genesys PureCloud is a comprehensive cloud-based call center software. Created to help business owners manage their customer service efficiently, Genesys offers users a single solution that handles all communications including voice, chat, email, text message and more.

Genesys Pricing:

Plan Name

Monthly Pricing

PureCloud Communicate

$19.99

PureCloud 1

$69.99

PureCloud 2

$99.99

PureCloud 3

$129.99

Genesys Key Information:

Co-founders

Gregory Shenkkman, Alec Miloslavsky

Founded

1990

Headquarters

California, United States

CEO

Paul Segre

Number of Customers

11,000

Phone

1 (888) 436-3797

Address

2001 Junipero Serra Blvd, Daly City, CA 94014

Website

www.genesys.com

Genesys FAQs:

What is Genesys's price range?

Genesys plans range from $19.99 to $129.99 per month. If you want an personalized plan, go to genesys.com and request a quote.

Is there a Genesys free trial?

Yes, Genesys offers a PureCloud 30-day free trial. To access the trial, go to genesys.com and click 'Try it Free' in the homepage banner menu.

Where can I find the Genesys login?

Go to genesys.com and click "Genesys Login" in the top right corner of the homepage.

Reviews of Genesys:

Reviewer

Rating

Review

Michael S.

4.0

The software was easy to configure, but powerful enough to handle significant customization for our groups. Interface is intuitive for our agents, and the features for call routing have allowed us to streamline the call-handling process.

Jen W.

5.0

The Genesys Premier Edition - Virtual Contact Center allows flexibility in how we act as agents. The system is very efficient; it minimizes hold times and provides a level of reporting that has been a real eye-opener.

Dar A.

5.0

Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.

Jörg K.

5.0

This is the best contact center I could have imagined. We’ve been ranked the number one Vodafone contact center worldwide. And with the new innovative channels we’ve developed, we know there’s a lot more to come.

Gerrad H.

5.0

The Genesys solution is the full omnichannel product that enables us to not only blend agents but blend brands which provides us with best of breed capability in terms of workforce planning, routing, customer service & delivery.