Freshcaller Review

Learn about Freshcaller call center software for small businesses. Includes info on Freshcaller, free trials, pricing, customer reviews, and FAQs.

Updated on November 6th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Freshcaller is an easy-to-use call center software created for small to medium-sized businesses. With Freshcaller, users can deliver real-time customer support, record conversations, and analyze call metrics. This phone system also provides users with the option to purchase local, international, toll-free, and vanity numbers in more than 40 countries.

Pricing:

Plan Name

Monthly Pricing

Blossom

$25.00

Garden

$49.00

Estate

$75.00

Freshcaller Reviews
Review:

Pros: Easy to implement and navigate. Integrates well with other Freshwork products.

Cons: Online phone numbers are limited to certain countries.

Bottomline: Simple to set up. Offers a user-friendly interface. However, online phone numbers are limited.

Key Information:

Founder

Girish Mathrubootham, Shan Krishnasamy

Founded

2010

Headquarters

San Bruno, CA

Number of Customers

150,000

Parent Company

Freshworks

CEO

Girish Mathrubootham

Address

1250 Bayhill Drive, Suite 315,San Bruno, CA 94066

Phone

1 (855) 747-6767

Website

www.freshworks.com

News & Activity:

Date

News or Activity

October 12, 2018

Freshcaller Parent Company Freshworks launches 'Freddy', AI engine to optimize customer experience.

September 19, 2018

SaaS firm Freshworks expands presence to Bengaluru with second India office.

September 6, 2018

Freshchat Parent Company Freshworks launches Freshping, a website monitoring tool for SMBs, following its acqusition of Insping.

Reviews:

Source

Review

Editor - www.broowaha.com

It does not require a technical genius to decode the process. The software could be understood and figured out by anyone. Also, since there is no hardware involved, the maintenance cost amounts to nothing. Now, Freshcaller call center software is cloud-based, it does not require downloading of third software in order to initiate. It is self-processed and also, due to its cloud-based nature, all the data is preserved.

Ssimser - skyose.com

When looking for a business phone solution for your company, you want to make sure it has everything you want. Freshcaller phone system is ideal if you are a smaller business trying to get started and still have things to work out . Its full cloud PBX system is ideal for companies that need a phone system across multiple locations.

gooner230192 - reddit.com

I used to use ringcentral earlier but latter moved to Freshcaller. Freshcaller is pretty reliable gives me a lot of insights about the reps as well. Pretty happy with them.

Kuei Mao - facebook.com

Overcharge phone credit and it's not deposit to my account. Have communicated with them their replies are slow (take 4 days to reply) and not helpful. IOS app is suck. Incoming call doesn't ring when the app is not on. Even the app is on my account goes offline automatically after like 10 mins. Please remove your premature service and return the caller feature back to freshdesk

FAQs:

What is Freshcaller's price range?

Freshcaller plans range from $25.00 to $75.00 per month. If you want a yearly plan, prices range between $19.00 and $40.00.

Is there a Freshcaller free trial?

Yes, Freshcaller offers a 14-day free trial. To access the trial, go to freshworks.com and click on the 'Freshcaller' package in the products menu. Then click 'start free trial' in the homepage main banner.