Freshdesk Contact Center

Learn about Freshdesk Contact Center call center software for small businesses. Includes info on Contact Center, pricing, key information, and FAQs.

Updated on February 23rd, 2022

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Freshdesk Contact Center, formerly Freshcaller, is an easy-to-use, cloud-based call center platform created for businesses. With Freshdesk Contact Center, users can deliver real-time customer support, record conversations, analyze call metrics, and purchase local, international, toll-free, and vanity numbers in more than 90 countries.

Pricing:

Plan

Monthly Pricing

Annual Pricing

Free Contact Center

Free + pay/min.

Free + pay/min.

Growth Contact Center

$18.00 /agent + pay/min.

$180.00 /agent + pay/min.

Pro Contact Center

$47.00 /agent + pay/min.

$468.00 /agent + pay/min.

Enterprise Contact Center

$83.00 /agent + pay/min.

$828.00 /agent + pay/min.

Growth Omnichannel

$35.00 /agent + pay/min.

$348.00 /agent + pay/min.

Pro Omnichannel

$71.00 /agent + pay/min.

$708.00 /agent + pay/min.

Enterprise Omnichannel

$119.00 /agent + pay/min.

$1,188.00 /agent + pay/min.

Freshdesk Contact Center
Review:

Pros: Easy to implement and navigate. Integrates well with other Freshworks products.

Cons: There is limited support for physical devices.

Bottomline: Simple to set up. Offers a user-friendly interface. However, the per-minute pricing can become costly.

Key Information:

Legal Name

Freshworks Inc.

Founder

Girish Mathrubootham

Founding Date

Oct 13, 2010

Address

2950 S. Delaware St., Ste. 201, San Mateo, CA 94403

Number of Employees

3044

Number of Customers

150000

Email

hello@freshcaller.com

Telephone

1 (866) 832-3090

Website

https://www.freshworks.com/

FAQs:

What is Freshdesk Contact Center?

Freshdesk Contact Center, formerly Freshcaller, is an easy-to-use, cloud-based call center platform created for small to medium-sized businesses.

What is Freshdesk Contact Center's price range?

Freshdesk Contact Center pricing ranges from $0.00 to $119.00 per agent per month. The platform also offers annual pricing packages that range from $0.00 to $1,188.00 per agent per year.

Is there a Freshdesk Contact Center free trial?

Yes, Freshdesk Contact Center offers a 21-day free trial. To access the trial, simply sign up with Google or your email address.