LiveChat Reviews

Learn more about LiveChat software for your business. With customer reviews, pricing information, and frequently asked questions.

Updated on July 18th, 2019

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LiveChat is a live chat communications platform for businesses. Your customer support team can use LiveChat to communicate with customers through chat windows that can be accessed on your company website. LiveChat is available in desktop and mobile applications for quick access.

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Pricing:

Plan Name

Monthly Pricing

Starter

$19.00 per seat

Team

$39.00 per seat

Business

$59.00 per seat

Enterprise

$149.00 per seat (annual billing only)

LiveChat Reviews
Review:

Pros: LiveChat offers phone support and video tutorials.

Cons: Does not have content filtering and SMS integration.

Bottomline: Reliable live chat platform that enables you to communicate with your customers through your company website.

Key Information:

Co-Founders

Mariusz Cieply, Maciej Jarzebowski, Jakub Sitarz

Founded

2002

Headquarters

Boston, MA

Number of Employees

100

CEO

Mariusz Cieply

Address

1 International Pl, STE 1400. Boston, MA 02110-2619, United States

Phone Number

+1 617-275-2400

Website

www.livechatinc.com

Reviews:

Source

Review

Grant Thomas - umbraco.com

At my current place we've used LiveChat Inc. on numerous websites and has now become the go-to product for integrating live chat. It's extremely easy to integrate (just a block of Javascript) and very user-friendly, it's an external hosted (on their servers) solution with both web-UI access and apps for pretty much all devices (the one for Windows Desktop being much like MSN, so familiar to many general users). I'm not affiliated with this company or product in any way, just an enthusiast of a good product, and I'd recommend it to anyone.

allenthird - reddit.com

We use LiveChatInc for my company and like it a lot. I've tested LivePerson, Olark, Zopim, and a few others..... we always came back to LiveChatInc for various reasons. If I remember right, I got rid of Olark and Zopim because they wouldn't let me remove their branding. LivePerson was an enterprise solution and made no sense for us. Side note: One time, I used our live chat app from my iPhone to close a $2,000 sale from In-n-Out I could have otherwise lost!

acamso - reddit.com

Ive only use this one and it worked very well - livechatinc.com

BryanB55 - ycombinator.com

Olark has done a great job but I must say livechatinc wins my vote because you can see what people are typing before they hit "send" - its a big help in responding faster to questions.

palmeida - ycombinator.com

At viurdata.com we use Live Chat https://www.livechatinc.com/ Good piece of software and we also take advantage of their ticket system

FAQs:

How much does LiveChat cost?

LiveChat's monthly plans range from $16.00 to $149.00 per seat.

Is there a LiveChat free version for small businesses?

LiveChat's monthly plans are only available in paid options. However, you can sign up for a free 30-day trial to test out the software.

Can I integrate my LiveChat software with MailChimp?

If you already have a MailChimp account, you can download the MailChimp LiveChat integration. With this integration, customers can subscribe to your email list through the chat window on your website.