Intercom Reviews

Learn more about Intercom live chat software for your business. Includes info on Intercom, pricing, customer reviews, and FAQs.

Updated on March 25th, 2022

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Intercom is a business communications platform with a live chat solution that companies can use to communicate internally and with their customers. With Intercom live chat, instant messaging from your desktop or smartphone is fast and easy.

Also Consider

LiveChat - Chat Software

30-Day FREE Trial

Sign Up Free

No credit card needed.

No obligation.

Increase conversions and improve customer support.


Plan Name

Monthly Pricing





Intercom Reviews

Pros: Uses intelligent bots to automatically book more demos, upsell to trial users, and answer FAQs.

Cons: Unlike some competitors, Intercom does not offer landing pages or web forms.

Bottomline: Business communications platform with live chat feature to improve communication with your customers.

Key Information:

Legal Name

Intercom, Inc.


Eoghan McCabe

Founding Date

Aug 01, 2011


55 2nd Street, 4th Floor, San Francisco, CA 94105

Number of Employees


Number of Customers




1 (415) 673-3820



How much does Intercom cost?

Intercom's monthly plans range in price from $38.00 to $153.00.

What is Intercom used for?

Intercom is a business communications platform with a live chat solution that companies use to communicate internally and with their customers.

Where is Intercom based?

Intercom is headquartered in San Francisco, California.

How do I cancel my Intercom subscription?

Go to website and log in. Go to your billing settings, and cancel your subscription.

How do I delete my Intercom account?

Go to Intercom's "Settings" page, scroll to the bottom, click on the "Delete this app" button, and confirm.

How do I download the Intercom app?

The Intercom app is available for download in Google Play or the App Store. Once you have downloaded the app, you can sign in to your Intercom account and start messaging co-workers or customers.

Intercom Alternatives

What are some Intercom alternatives?

Is there a way to integrate Intercom with my Salesforce account?

Yes, there is a two-way Intercom Salesforce integration that you can use to share all of your data between the two platforms. With this integration, Salesforce can gather data from Intercom live chat sessions and automatically create tasks.

Does Intercom have a tool for creating a knowledge base?

Intercom's knowledge base solution is called Intercom Educate. With Intercom Educate, you can build a comprehensive, easy-to-navigate knowledge base for your customers. You can make your knowledge base accessible through Intercom chat sessions and through your website.

Intercom Vs Zendesk

What is the difference between Intercom and Zendesk?

One of Intercom's most significant live chat competitors is Zendesk Chat. Although Zendesk Chat offers more integrations, Intercom is a more affordable option for small businesses and is still very capable of facilitating live chats for multiple users.