Copper

Review:

Copper gives users unparalleled insight into their businesses' marketing, sales, and reporting operations with robust, easy-to-use tools and integrations. The platform features bulk actions, advanced analytics, and automated workflows for streamlined tasks.

While Copper offers competitively priced plans for small and growing companies, it does not offer a free plan like some rival platforms, such as Zoho CRM. The software also lacks inventory and incident management.

Pros:

• Users benefit from a free 14-day trial of the software.
• The software helps users easily manage sales pipelines, marketing campaigns, and deal-closing operations.
• The platform integrates seamlessly with Google Workspace for efficient email and contact syncing.
• The marketing tool includes bulk emails and templates, website tracking, lead scoring, and email scheduling.
• Companies can set up workflow automation and access robust customization options for maximum flexibility.
• The platform integrates with a vast range of payment, collaboration, accounting, and social media applications.
• Copper's sales tools include custom pipelines, deal management, and opportunity slippage.
• There is live chat support, as well as personalized onboarding, community forums, and premium support available.
• Other services include data importing, performance insights and reporting, multicurrency support, and drip marketing.

Cons:

• Copper does not offer a free plan; only a limited free trial is available.
• Only the costlier plans include workflow automation, lead scoring, and drip marketing.
• The platform does not offer incident management or a customer knowledge base.

Reputation:

On G2, Copper has a 4.5-star rating based on more than 1,060 reviews. Many users were satisfied with its robust integration capabilities, email tracking, and contact merging tools. However, some reviewers noted that its reporting is not intuitive and its plans are on the costlier side.

On TrustRadius, the software has a 6.5-star rating based on more than 60 reviews, with several users citing a user-friendly interface and Gmail syncing capabilities as highlights. However, some were disappointed with its reporting flexibility and unresponsive customer support. On Trustpilot, only 41% of users gave the platform a 5-star rating.