Copper

A detailed review of Copper's CRM software with pricing, comparisons to competitors, key information, and FAQs.

Updated on November 16th, 2023

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Updates:

Updated 28th of December 2022

We updated the review section and added comparisons to Copper's top competitors.

Copper is a CRM platform for small and scaling businesses to efficiently manage sales pipelines, marketing campaigns, and workflow automation. Used by more than 30,000 companies, the platform's key features include team collaboration, lead scoring, drip campaigns, and robust third-party integrations.

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At-a-Glance:

Feature

Copper

Price

From $29.00 /user /mo.

Free trial

Workflow automation

Lead scoring

Google Workspace integration

Multicurrency support

Customer knowledge base

x

Live chat support

Review:

Copper gives users unparalleled insight into their businesses' marketing, sales, and reporting operations with robust, easy-to-use tools and integrations. The platform features bulk actions, advanced analytics, and automated workflows for streamlined tasks.

While Copper offers competitively priced plans for small and growing companies, it does not offer a free plan like some rival platforms, such as Zoho CRM. The software also lacks inventory and incident management.

Pros:

  • Users benefit from a free 14-day trial of the software.
  • The software helps users easily manage sales pipelines, marketing campaigns, and deal-closing operations.
  • The platform integrates seamlessly with Google Workspace for efficient email and contact syncing.
  • The marketing tool includes bulk emails and templates, website tracking, lead scoring, and email scheduling.
  • Companies can set up workflow automation and access robust customization options for maximum flexibility.
  • The platform integrates with a vast range of payment, collaboration, accounting, and social media applications.
  • Copper's sales tools include custom pipelines, deal management, and opportunity slippage.
  • There is live chat support, as well as personalized onboarding, community forums, and premium support available.
  • Other services include data importing, performance insights and reporting, multicurrency support, and drip marketing.

Cons:

  • Copper does not offer a free plan; only a limited free trial is available.
  • Only the costlier plans include workflow automation, lead scoring, and drip marketing.
  • The platform does not offer incident management or a customer knowledge base.

Reputation:

On G2, Copper has a 4.5-star rating based on more than 1,060 reviews. Many users were satisfied with its robust integration capabilities, email tracking, and contact merging tools. However, some reviewers noted that its reporting is not intuitive and its plans are on the costlier side.

On TrustRadius, the software has a 6.5-star rating based on more than 60 reviews, with several users citing a user-friendly interface and Gmail syncing capabilities as highlights. However, some were disappointed with its reporting flexibility and unresponsive customer support. On Trustpilot, only 41% of users gave the platform a 5-star rating.

Pricing:

Plan

Monthly Pricing

Annual Pricing

Basic

$29.00 /user.

$23.00 /user. /mo.

Professional

$69.00 /user.

$49.00 /user. /mo.

Business

$134.00 /user.

$99.00 /user. /mo.

Copper vs. Salesforce
Copper vs. Salesforce:

Copper and Salesforce both offer customization tools and pipeline management. While Copper is ideal for small businesses, Salesforce is geared toward companies of all sizes, offering enterprise solutions. Copper's pricing starts at $29.00 per user per month, while Salesforce charges €25.00 per user per month for its Essentials plan.

Copper vs. Salesforce Comparison:

Feature

Copper

Salesforce

Price

From 29.00 /user /mo.

From €25.00 /user /mo.

Free trial

Pipeline management

Sales and performance insights

Workflow automation

Enterprise solutions

x

Customer support

Phone, email, and live chat.

Phone, email, and live chat.

Copper vs. Pipedrive
Copper vs. Pipedrive:

While Copper's pricing starts at $29.00 per user per month, Pipedrive charges $12.50 per user per month for its Essentials plan, making it the more affordable option. Both platforms offer lead scoring, deal tracking, and data importing, but only Pipedrive features API access, subscription revenue reports, and multilingual support.

Copper vs. Pipedrive Comparison:

Feature

Copper

Pipedrive

Price

From $29.00 /user /mo.

From $12.50 /user /mo.

Free trial

Deal management

Drip marketing

x

API access

x

Workflow automation

Customer support

Phone, email, and live chat.

Phone, email, and live chat.

Copper vs. Zoho CRM
Copper vs. Zoho CRM:

Copper and Zoho CRM both offer workflow automation and sales analytics, but the latter stands out with an AI-powered assistant and multilingual support. While Copper's pricing starts at $29.00 per user per month, Zoho CRM features a free plan, and its paid plans start at $20.00 per user per month, making it the budget-friendlier choice.

Copper vs. Zoho CRM Comparison:

Feature

Copper

Zoho CRM

Price

From $29.00 /user /mo.

From $20.00 /user /mo.

Free plan

Limited free trial only.

Workflow automation

AI-powered assistant

x

Team collaboration

Mobile marketing

Customer support

Phone, email, and live chat.

Phone and email.

Key Information:

Legal Name

Copper CRM, Inc.

Founder

Jon Lee

Founding Date

Jan 01, 2013

Address

301 Howard St., Ste. 600, San Francisco, CA 94105

Number of Employees

137

Number of Customers

30000

Email

info@copper.com

Telephone

1 (415) 231-6360

Website

https://www.copper.com/

News & Activity:

Date

News or Activity

December 15, 2022

Copper Appoints Carrie Shaw as Chief Executive Officer

FAQs:

What is Copper?

Copper is CRM and customer growth software built to help small and scaling businesses efficiently manage sales pipelines, marketing campaigns, and performance insights.

How much does it cost to use Copper?

Copper's plans range from $29.00 to $134.00 per user per month (billed monthly).

Is Copper owned by Google?

No, but Copper is a Google-backed company.

Is there a Copper free trial?

Yes, users benefit from a free 14-day trial of Copper's software.