Web.com Reviews

Learn more about Web.com with customer reviews, pricing information, and frequently asked questions.

Updated on August 2nd, 2021

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Web.com is a website builder and online marketing service. The site is easy to use and provides users with the option to build their own website using the provided templates, create a WordPress website, or contract a professional designer. Web.com also offers additional business support tools.

Web.com

First Month Just $1.95

Build a professional website in just 3 easy steps.

Get Started

Easy to use.

Offers eCommerce features.

Pros and Cons:

Pros

  • Easy website design with available templates.
  • Includes an option for WordPress websites.
  • Offers Search Engine Optimazation.
  • Offers eCommerce features.

Cons

  • Lacks a free version or a free trial.
  • The site does not advertise all of its customization options.
  • Reports of poor customer service and sudden unexplained cancellation of domains.

Review:

Web.com is an easy-to-use web builder with a wide range of templates that have been designed to suit every type of industry. If users are uncertain of building their own websites, Web.com also features web design experts who will build customized websites for a price.

Highlights:

Web.com features a simple drag-and-drop design on its basic web builder, and it also features a WordPress website builder. Web.com's templates are clean, customizable, and mobile-friendly. They come with stock images, pre-formatted layouts for the user's convenience, social media integrations, and blog layouts.

Users can choose their domain names, build an e-commerce site, and purchase cybersecurity and SSL certificates. Web.com also offers hosting services with professional emails. Users can also take advantage of Web.com's marketing solutions to increase traffic to their newly designed websites.

Shortcomings:

On their website, Web.com does not list all of the customization options that are available on the website builder. There have also been reports from customers that, since Web.com has joined Register.com, the customer service and provision of services have declined.

Reputation:

Web.com is accredited with the Better Business Bureau (BBB) and has an A+ rating. However, from the 31 customers who have left reviews on BBB, Web.com has earned a 1.19 out of 5 rating. All of the customer reviews on BBB are negative with complaints of poor customer service, difficulties with emails, sudden unexplained deductions, and cancellations of domain name registrations.

Web.com has also received over 620 reviews on Trustpilot, with an average rating of 3.2 out of 5 stars. Complaints of poor customer service compete with praises of good customer service on Trustpilot, but the positive reviews outweigh the negative.

At a Glance:

Free version available

No

Free trial available

No

Discount for annual payments

Yes, $50.00 discount for first annual billing cycle

Mobile-optimization

Yes

Wide range of responsive templates

Yes

eCommerce features

Yes

Suitable for beginners

Yes

Pricing:

Plan

Monthly Pricing

Annual Pricing

Starter

$1.95 for the first mo., $10.00 /mo. thereafter

$50.00 for the first yr., $100.00 /yr. thereafter

Marketing

$2.95 for the first mo., $15.00 /mo. thereafter

$75.00 for the first yr., $150.00 /yr. thereafter

eCommerce

$3.95 for the first mo., $20.00 /mo. thereafter

$100.00 for the first yr., $200.00 /yr. thereafter

WordPress For New Businesses

$7.99

N/A

WordPress For Growing Businesses

$13.98

N/A

WordPress For Thriving Businesses

$18.98

N/A

Custom Website Design

Contact for quote

Contact for quote

Smb Guide Web Com Vs Wix Comparison
Web.com vs. Wix:

Wix and Web.com are both easy-to-use web builders with drag-and-drop customization features. However, Wix offers a free plan, which Web.com does not. Web.com does feature a WordPress web design option, as well as access to professional web designers. On the other hand, Wix gives you access to hundreds of app integrations through their marketplace.

Web.com vs. Wix Comparison:

Offering

Web.com

Wix

Pricing

$1.95 for the first month.

$12.50 /mo.

Free version

X

Domain registration

Included.

$4.50 /mo.

Online store

Good for beginners

Phone support

Smb Guide Web Com Vs Squarespace Comparison
Web.com vs. Squarespace:

Both Web.com and Squarespace are website builders that can be used to build e-commerce stores, but Squarespace offers a free 14 day free trial of their services, which Web.com lacks. However, Squarespace lacks telephonic support, unlike Web.com. Both companies have received reports of poor customer service.

Web.com vs. Squarespace Comparison:

Offer

Web.com

Squarespace

Pricing

$1.95 for the first month.

$16.00 /mo.

Free version

X

14-day free trial

Domain registration

Included.

$20.00 /yr.

Online store

Good for beginners

X

Phone support

X

Web.com Website Security:

SSL Certificates:

Web.com offers SSL certification to secure your website and protect your data with 256-bit encryption. They guarantee all their SSL certificates with a warranty, and they offer a variety of packages to suit all business types.

Cyber Security:

Web.com's Cyber Security package gives users 24/7 access to a cybersecurity team to prevent, fix, and investigate potential mobile security issues. The team will monitor your device, locate it if lost or stolen, protect your identity, and provide a built-in VPN for safe internet browsing.

Search Engine Optimization:

Users of Web.com can contact an SEO expert to improve the visibility of their website and attract more traffic to the site. The SEO team will also update existing websites to optimize them according to SEO best practices and will help you to expand your reach.

Pay-Per-Click Advertising:

With Web.com's pay-per-click advertising, you will partner with a Google Ads expert to find keywords and phrases that potential clients search to create compelling ads that are targeted at local, regional, or national markets. As part of the package, the team will continually analyze the results of your advertising campaign and make improvements based on those results.

Pro Business Directories:

Web.com offers its users the opportunity to showcase their businesses in top online directories, which helps the business to build credibility. Users will be submitted to these online directories with the correct information for their business. Web.com's SEO experts will then monitor the directories to ensure that all information is up-to-date and accurate. If customers leave a review of your business somewhere, you can read them and reply on one platform, rather than replying separately.

Product

Pricing

Essential SSL Certificate

$2.33 /mo.

Premium SSL Certificate

$6.67 /mo.

WildCard SSL Certificate

$24.17 /mo.

Extended SSL Certificate

$40.00 /mo.

Cyber Security Solution

$4.99 /mo. or $49.90 /yr.

SEO Services

Contact for quote

Pay-Per-Click Advertising

Contact for quote

Pro Business Directories

Contact for quote

Key Information:

Legal Name

Web.com Group, Inc.

Founder

David Brown

Founding Date

Jan 01, 1999

Address

5335 Gate Pkwy, Jacksonville, FL 32256

Number of Employees

3500

Number of Customers

3300000

Telephone

1 (800) 862-8921

Website

https://www.web.com/

FAQs:

What is Web.com?

Web.com is a website builder and online marketing service. It also offers additional business support tools.

How much does Web.com cost?

Web.com's pricing ranges from $1.95 for the first month of the Starter package to $18.98 per month for a WordPress For Thriving Businesses package.

How do I cancel my Web.com account?

To cancel a Web.com account, you will need to contact customer support on 1 (800) 862-8921 between 8am and 8pm EST.

Who is the CEO of Web.com?

The current CEO of Web.com is Sharon Rowlands.

What are some alternatives to Web.com?