Web.com

Review:

Web.com is an easy-to-use website builder with a wide range of templates that have been designed to suit every type of industry. Users have access to ecommerce features, robust social and marketing tools, and AI-powered content generation to optimize online branding and selling workflows.

If users are uncertain of building their own websites, Web.com also features professional website design services, as well as a 1-hour design support session to guide users through the website creation process. While users receive a discounted rate on their first month of use, Web.com's plans are costlier than that of some competitors, such as Wix.

Pros:

• Web.com offers a discounted rate for the first billing cycle.
• Users can add a custom domain name to their website and access secure site hosting, free SSL certificates, and domain privacy.
• The platform offers a drag-and-drop editor to easily edit text and add ready-made content blocks.
• Users have access to a free hour of web design support with all plans.
• The ecommerce tool includes appointment scheduling, social selling, online payments, discount codes, and shipping rates.
• The platform features email marketing, social media scheduling, and CRM tools to easily manage users' online presence.
• Web.com offers professional website design services with custom copy editing and SEO-friendly pages included.
• There are robust website analytics, ecommerce reports, and Google Analytics integrations available.
• Other services include AI-generated blog posts, a logo maker, bulk editing and automation tools, and a QR code generator.
• The platform offers email, phone, and 24/7 live chat support.

Cons:

• Web.com does not offer a free plan or a free trial.
• The platform is costlier than several competitors.

Reputation:

Web.com is not accredited with the Better Business Bureau, but has a D- rating based on negative customer feedback from more than 30 reviews. The complaints ranged from poor customer service and sudden unexplained deductions to cancellations of domain name registrations.

On Trustpilot, the platform has a 4.1-star rating based on over 1,400 reviews. Many users praised its helpful technical support, but several noted having difficulties with the setup process. On Sitejabber, the site has a 3.9-star rating based on more than 33,000 reviews, with some users citing robust features and a simple interface as highlights.