Mindbody

Review:

Mindbody is a global appointment and salon management platform for businesses of all sizes in the fitness, wellness, and beauty industries. The app features integrated payment processing at competitive rates, custom templates and intake forms, business analytics, and more to help users manage their operations efficiently.

While Mindbody is a robust platform, its pricing is higher than most salon management solutions on the market. However, for the higher price tag, users have access to advanced features such as company branding, retail management, and payment reports.

Pros:

• Mindbody is an easy-to-use cloud-based platform with a reported 1.3 million users around the world.
• Automated marketing tools allow users to retain clients with customizable messaging, marketing campaigns, and promotional codes.
• Users can list their businesses on both the Mindbody app and Google for added visibility.
• The app offers robust acquisition tools to attract new clients.
• There are a host of integrations available, including FitGrid, ZoomConnect, and FlexBooks.
• Users can monitor and grow their businesses based on expert insights and analytics.
• Other features include a point of sale (POS), inventory tracking, multiple locations, and smart client lists.
• The platform provides one-on-one training and setup.
• Users have access to helpful resources, such as educational webinars, checklists, and research reports.
• Customer support and data migration are available with all plans.

Cons:

• There is no free trial, only a demo.
• Mindbody's subscription plans are costlier than many competitors'.
• Add-ons such as a branded mobile app and real-time metrics dashboards incur extra costs.

Reputation:

Mindbody is accredited by the Better Business Bureau and has an A+ rating with a score of 1.05 out of 5 stars based on 22 reviews.

On TrustRadius, the platform has a rating of 6.5 out of 10 based on 64 reviews. Reviewer sentiment was mostly mixed with users citing the app's marketing suite and mobile app as positives. There were several negative reviews about the platform's poor customer support, subpar reporting tools, unreliable data retention, and the high cost of plans.

On TrustPilot, the platform has a 4.3 out of 5-star rating based on 549 reviews. The majority of reviews were mixed, with users praising the app's ease of use, variety of features, and robust functionality, while others complained about subpar customer support and onboarding, clunky appointment scheduling, and sluggish software.