Booksy

Learn about Booksy salon management software for small businesses. Includes info on Booksy, pricing, customer reviews, and FAQs.

Updated on July 20th, 2022

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Booksy is a cloud-based salon management software suite created for small businesses. Features include personalized client records, instant booking, inventory management, and client communication tools.

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At-a-Glance:

Feature

Booksy

Starting price

$29.99 /mo.

Free trial

Inventory management

Staff management

Marketing tools

Point of sale (POS)

Gift cards

Stats and reports

Mobile app

Review:

Booksy was designed as an appointment management system for salons, barbers, massage studios, and small businesses. The cloud-based software offers startups more than just scheduling software though, and includes critical business features such as marketing tools, staff scheduling, inventory management, and business statistics.

While Booksy is comparable in price with its competitors, the monthly fee does not include unlimited staff or multiple locations. The Lite plan is also limited to mobile devices, making it suitable for single-person stores but not a growing business.

Pros:

  • Booksy's Boost feature helps businesses get their name out and clients in the store.
  • There is a 14-day free trial of the software.
  • The Pro plan includes multiple payment options with POS, online, and contactless payments.
  • Boost your business revenue with salon packages, memberships, and gift cards.
  • There is a user-friendly customer app for iOS and Android.
  • The software integrates with Google for instant online bookings.
  • Manage staff shifts, tips, and inventory from your phone.
  • The platform includes a range of customer engagement tools.

Cons:

  • Multiple location management is not supported.
  • Many of the key business features are not included in the Lite plan.
  • Unlike many of its competitors, Booksy charges a fee for each additional staff member.
  • The Lite plan is mobile-only.
  • Booksy does not include payroll management.

Reputation:

On SiteJabber Booksy has a rating of 1.6 out of 5 stars based on 66 customer reviews. Many of the reviewers complained about the poor customer support and the clunky customer booking app.

On TrustPilot, reviews were more favorable with an overall rating of 3.6 out of 5 stars based on 147 reviews. Here reviewers praised the software's ease of use; however, there were quite a few negative reviews also focused on the poor customer support.

Pricing:

Plan

Monthy Pricing

Lite

$29.99

Pro

$29.99 (Limited offer)

Additional staff member*

$20.00

Boost**

One-time commission fee per new client.

*Pricing for additional staff members is capped at $280.00 per month.
**Boost commission fees are capped at $100.00 per treatment or $10.00 per consultation per new client.

Booksy vs. Fresha
Booksy vs. Fresha:

Fresha and Booksy offer similar salon management software products but have very different pricing structures. While Booksy charges a monthly fee, Fresha is free to use but charges a 20% fee for every new client booking. It does mean that Fresha works out more affordable during "slow" months. Fresha is also the better choice for a growing business.

Booksy vs. Fresha Comparison:

Feature

Booksy

Fresha

Starting price

$29.99 /mo.

20% new client fee; free thereafter.

Free trial

n/a

Appointment scheduling

Analytics

Contactless payments

No-show/Cancellation fees

Mobile app

Multiple location management

x

Customer support

Phone, email, live chat.

Email and live chat.

Booksy vs. Rosy
Booksy vs. Rosy:

Similar to Booksy, Rosy has a starting price of $29.00 per month and charges a fee for each additional employee. However, Rosy charges just $10.00 per additional employee compared to Booksy's $20.00, making it a better option for a growing business. While the two offer similar products, Booksy reserves many of its key features for the Pro plan.

Booksy vs. Fresha Comparison:

Feature

Booksy

Rosy

Starting price

$29.99 /mo.

$29.00 /mo.

Free trial

Point of sale (POS)

Appointment scheduling

Analytics

Mobile app

Google integration

Multiple location management

x

x

Customer support

Phone, email, live chat.

Phone, email, live chat.

Booksy vs. Vagaro
Booksy vs. Vagaro:

Vagaro is more affordable than Booksy with a starting price of $25.00 and just $10.00 per additional bookable calendar compared to Booksy's additional $20.00 per employee. Vagaro also offers more add-on paid features that Booksy lacks such as a website builder, online store, and live streaming. Choose Vagaro if you plan to expand your business.

Booksy vs. Vagaro Comparison:

Feature

Booksy

Vagaro

Starting price

$29.99 /mo

$29.00 /mo

Free trial

Appointment scheduling

Live streaming

x

✓ (paid add-on)

Mobile app

Email and text marketing

✓ (paid add-on)

Analytics

Online store

x

✓ (paid add-on)

Customer support

Phone, email, live chat.

Phone, email, live chat.

Key Information:

Legal Name

Booksy

Founder

Stefan Batory

Founding Date

Jan 01, 2014

Address

665 3rd St., San Francisco, California 94107

Number of Employees

125

Number of Customers

1000000

Email

info.us@booksy.com

Telephone

1 (206) 735-3553

Website

https://booksy.com

News & Activity

Date

News or Activity

November 30, 2021

Booksy Acquires Kiute

FAQs:

What is Booksy used for?

Booksy is a cloud-based appointment scheduling and business management software suite for salons and small businesses.

How much does Booksy cost?

Booksy's pricing starts from $29.99 per month for a single staff member. Each additional staff member is charged at $20.00 per month. Booksy also offers Boosts and a Pro plan.

Is there a Booksy free trial?

Yes, Booksy offers a 14-day free trial of their software.

What are some Booksy alternatives?