Timely

Learn about Timely's appointment software for small businesses. Includes info on Timely, as well as pricing, comparisons to competitors, and FAQs.

Updated on June 15th, 2022

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Timely is online appointment scheduling software for businesses of all sizes, including hair salons and spas. Key features include marketing tools, online booking, and mobile capabilities. Businesses can use Timely to manage a range of activities from anywhere.

Also Consider

Appointy

Simple, functional, all-in-one scheduling software.

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Increase productivity.

Attract customers.

Schedule online.

At-a-Glance:

Feature

Timely

Starting price

$20.00 /user /mo.

Free trial

Mini website

Staff logins

Online payments

Point of sale (POS)

Social media integration

Mobile app

Customer support

Phone and email.

Review:

Timely is an appointment scheduling solution that allows small businesses to accept and manage online bookings, build strong relationships with clients, and boost revenue and interest in their brand.

The platform offers a range of time-saving features, such as client self-bookings via your business website or social media, marketing campaigns, and innovative payment solutions. However, compared to competitors, Timely is one of the more costly solutions as they charge per employee, therefore it might not be an ideal option for scaling your business.

Pros:

  • Timely is a user-friendly scheduling app with business, finance, and marketing capabilities.
  • The platform offers integrated payment processing via PayPal and Stripe.
  • Each subscription plan includes SMSs for sending appointment reminders and confirmations.
  • Onboarding and support are provided to all users.
  • Automated marketing campaigns and other post-appointment messaging are available.
  • Other features include a staff performance dashboard, mini website, analytics, and client management.
  • A mobile point of sale (POS) allows users to accept payments in-house or on the go.
  • The app allows business owners to manage multiple locations.
  • A mobile app is available for Android and iOS users.

Cons:

  • Part-time employees are charged at the same rate as full-time employees.
  • Client intake forms and data imports are not available on the entry-level plan.

Reputation:

On G2, Timely received 4.7 out of 5 stars based on over 600 reviews. Customers praised the app's user-friendliness, intuitive features, and ability to save them time. A few users were overwhelmed by the sheer number of features, while others noted that the payment plans should be more affordable.

On Trustpilot, the platform scored 4.7 out of 5 stars based on 86 reviews. Here, the majority of reviews were positive, commending the app's booking features, ease of use, and prompt customer service. However, there was one complaint about the high cost involved with having multiple staff members.

Timely also has customer testimonials on their website.

Pricing:

Plan

Monthly Pricing

Build

From $20.00 /user.

Elevate

From $30.00 /user.

Innovate

From $35.00 /user.

Timely Vs Fresha
Timely vs. Fresha:

Both Timely and Fresha offer online booking, payment processing, and inventory tracking. However, Timely is costlier than Fresha, with pricing starting from $20.00 per user per month, compared to Fresha's one-off fee for new clients and no monthly payment. Conversely, Fresha does not offer phone support, and blast emails incur additional charges.

Timely vs. Fresha Comparison:

Feature

Timely

Fresha

Starting price

$20.00 /user /mo.

20% new client fee; free thereafter.

Free trial

n/a

Multiple locations

Point of sale (POS)

Marketplace website

x

Mini website

x

Customer support

Phone and email.

Email and live chat.

Timely Vs 10To8
Timely vs. 10to8:

Unlike Timely, 10to8 offers both free and paid plans, depending on the size of your business and needs, as well as two-way client messaging, advanced employee features, and website plugins for building an attractive site. Comparatively, Timely offers client waitlists, before and after photos, and built-in POS and inventory, which the 10to8 lacks.

Timely vs. 10to8 Comparison:

Feature

Timely

10to8

Starting price

$20.00 /user /mo.

$12.00

Free trial

Inventory management

x

Multiple locations

Point of sale (POS)

✓ (Add-on only)

Before and after photos

x

Customer support

Phone and email.

Email and in-app.

Timely Vs Mindbody
Timely vs. Mindbody:

Mindbody is a feature-rich solution for salons and spas. While Timely is considerably more budget-friendly than Mindbody, charging $12.00 per month versus $129.00 for its entry-level plan, the latter offers advanced features like smart contact lists and family accounts. Timely, however, offers more robust staff management features than Mindbody.

Timely vs. Mindbody:

Feature

Timely

Mindbody

Starting price

$12.00 /user /mo.

$129.00 /mo.

Free trial

x

Two-way messaging

x

Booking buttons

✓ (Premium plans only)

Smart contact lists

x

Staff rosters and timesheets

x

Customer support

Phone and email.

Phone, email, and in-app.

Key Information:

Legal Name

Timely Ltd.

Founder

Ryan Baker

Founding Date

Dec 13, 2011

Address

Lvl. 1, 286 Princes St., Dunedin 9016 New Zealand

Number of Employees

130

Number of Customers

55000

Email

sales@gettimely.com

Telephone

011 64 4 488 7012

Website

https://www.gettimely.com/

FAQs:

What is Timely?

Timely is a cloud-based appointment scheduling solution for small businesses.

What is Timely's price range?

Timely's monthly plans range from $20.00 to $35.00 per user.

Is there a Timely free trial?

Yes, Timely offers a 14-day free trial via their website.

Is Timely compatible with Android?

Yes, Timely has a mobile app for Android and iOS users.