Property Matrix

Review:

Property Matrix is a user-friendly and feature-rich property management solution built to simplify and streamline the rental, tenant, and lease management process. The platform's standout features include check scanning, automated transactions, custom listing websites, a communications hub, and a robust mobile app for on-the-go convenience.

While costlier than some of its competitors, such as Buildium, the software has advanced customization options to ensure all management tools, including document storage, online payments, and reports are tailored uniquely to users' needs.

Pros:

• Users can request a 14-day demo of the software.
• Listings can be promoted via the site, partner networks, and a custom property website to maximize its exposure.
• Users can receive online payments, customize late fee and rent increase policies, and scan checks for streamlined processes.
• There are tenant and owner portals available for in-app communication and maintenance logging.
• The customization tool lets users set up automatic actions, create expense reports, and filter tenant information with ease.
• Property Matrix offers robust tenant screening services with credit reports and criminal background checks.
• The document management tool includes custom application forms, email templates, lease storage, and e-signatures.
• There is a mobile app for iOS and Android users.
• Other tools include lease tracking, transaction history reporting, enterprise accounting, and custom fee structuring.

Cons:

• Property Matrix does not offer a free plan.
• The platform lacks renter's insurance.
• There is no live chat support or advanced client onboarding tools available.

Reputation:

On G2, Property Matrix has a 4.4-star rating based on almost a dozen reviews. The majority of users cited the platform's robust marketing and accounting capabilities, as well as its comprehensive customization options, as highlights. However, some noted its high starting price and mentioned that the initial learning curve can be steep.

On Trustpilot, the software has a 4.5-star rating based on more 20 reviews. Many users were satisfied with its timely customer support responses and easy-to-use tools, while a handful of reviewers noted its lack of client training and onboarding as downfalls.