Zenoti

A detailed review of Zenoti salon management software with pricing info, pros and cons, comparisons to competitors, and FAQs.

Updated on July 12th, 2022

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Zenoti is an all-in-one cloud-based salon management solution for medium to large-sized businesses in the beauty, health, and wellness industries. Utilized by more than 20,000 companies in over 50 countries, the software offers many useful features, such as appointment booking, billing and payments, marketing, and business analytics.

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At-a-Glance:

Feature

Zenoti

Starting price

Contact for quote.

Free trial

x (demo only)

Appointment scheduling

Point-of-sale (POS)

SMS and email marketing

Inventory management

Analytics

Customer support

Phone, live chat, help center.

Review:

Zenoti offers an intuitive and feature-rich platform that enables companies to streamline online bookings, automate marketing, and manage customer data efficiently while offering a smooth and contactless experience from start to finish.

Unique features such as contactless check-ins, targeted marketing, and a customized online store offer great flexibility. However, Zenoti's pricing is not readily available on their website, and they do not offer a free trial, making it difficult to gauge their affordability or test the software before committing to a subscription plan.

Pros:

  • Zenoti offers self-check-in, one-touch booking, real-time chats, and contactless auto-payments via a custom mobile app.
  • The app's secure payments system supports both in-store and online payments via Apple Pay, Samsung Pay, or Android Pay.
  • End-to-end data and analytics allow businesses to monitor their performance.
  • Users can access customer histories, send automated reminders, and upsell products automatically through the app.
  • Gift cards, retail products, packages, and memberships are available to help businesses boost sales.
  • CRM functions, such as client intake and consent forms, salon notes, and customer reviews help to build client loyalty and retention.
  • The app offers fully-branded and personalized marketing campaigns via SMS and email.
  • Easily manage employees at multiple locations with staff scheduling, payroll, commission tracking, and performance metric tools.
  • Other tools include lead generation and AI-powered advertising via Google, Facebook, and Instagram.
  • Customer support is available 24/7 via phone, email, and live chat.

Cons:

  • The company does not readily display its pricing online.
  • There is no free trial available.
  • The platform does not offer many integrations with third-party apps.
  • The software is not an ideal solution for startups.
  • Businesses have to sign a contract to use the software.

Reputation:

Zenoti has a rating of 3.7 out of 5 stars based on 92 reviews on Google. The majority of reviewers praised the software's robust functionality, responsive support team, advance reporting, and automation. However, there were several complaints about the steep learning curve and slow onboarding and implementation.

On G2, the platform has a rating of 3.2 out of 5 stars based on 23 reviews. Customers praised the app's 24/7 customer support and intuitive online booking; however, several users complained that the software is not user-friendly and that customer support is delayed due to being based in India.

Pricing:

Zenoti does not readily display its pricing online. However, interested users can contact the company for a free demo.

The Smb Guide Zenoti Vs Mindbody 420X320 20220712
Zenoti vs. Mindbody:

Both Zenoti and Mindbody offer a complete solution for medium to large-sized businesses. However, Mindbody charges extra for real-time metrics, which is included in Zenoti's package. Furthermore, they do not offer advanced employee management, which the former platform does. Go with Zenoti if you're in need of a more comprehensive solution.

Zenoti vs. Mindbody Comparison:

Feature

Zenoti

Mindbody

Starting price

Contact for quote

$129.00 /mo.

Free trial

x

x

Appointment bookings

Various third-party integrations

x

Auto-payments

x

Custom mobile app

Customer support

Phone, email, live chat.

Phone and email.

The Smb Guide Zenoti Vs Visibook 420X320 20220712
Zenoti vs. Visibook:

Whereas Zenoti is designed for established businesses, Visibook is a simple to use and robust appointment scheduling system for businesses of all sizes. Visibook offers both free and paid plans starting from $6.99 per month; however, they do not offer inventory management. Zenoti is a better option for those in need of advanced business management.

Zenoti vs. Visibook Comparison:

Feature

Zenoti

Visibook

Starting price

Contact for quote.

$6.99 /mo.

Free plan

x

Appointment bookings

Online store

x

Inventory management

x

Mobile app

Customer support

Phone, email, live chat.

Online help center.

The Smb Guide Zenoti Vs Simplybook Me 420X320 20220712
Zenoti vs. SimplyBook.me:

SimplyBook.me is an easy-to-use salon management solution with free and paid plans starting from $9.90 per month. The app offers multi-location management and a customizable booking website. However, SMSs and booking packages cost extra, and the platform lacks phone support, while Zenoti offers an all-inclusive package.

Zenoti vs. SimplyBook.me Comparison:

Feature

Zenoti

SimplyBook.me

Starting price

Contact for quote.

$9.90 /mo.

Free plan

x

Calendar syncing with Google & Outlook

x

Point-of-sale (POS)

Inventory management

x

Email & SMS marketing

✓ (At an additional cost)

Customer support

Phone, email, live chat.

Email and live chat.

Key Information:

Legal Name

Zenoti

Founder

Sudheer Koneru

Founding Date

Jan 01, 2010

Address

15395 SE 30th Pl., Ste. 100, Bellevue, WA 98007

Number of Employees

1000

Number of Customers

20000

Email

sales@zenoti.com

Telephone

1 (877) 481-7634

Website

https://www.zenoti.com/

News & Activity:

Date

News or Activity

September 14, 2021

Zenoti Acquires SuperSalon To Consolidate Leadership In Salon And Spa Software

FAQs:

What is Zenoti?

Zenoti is a salon management solution for medium to large-sized businesses in the beauty, health, and fitness industries.

What does Zenoti cost?

Zenoti does not disclose their pricing online. However, interested users can contact the company for a free demo.

Where is Zenoti based?

Zenoti is based in Washington and has at least seven offices around the world.