Square Appointments

Review:

Square Appointments is an all-one-one salon management solution that allows businesses of all sizes to schedule appointments on the go, accept contactless or keyed-in payments, sell products in-store or online, and communicate with customers easily.

The robust platform is suitable for startups and small businesses with growing needs, as well as established franchise businesses who are in need of advanced capabilities, such as resource management and payroll. However, email and text marketing is offered at an additional cost, whereas this is generally included in subscription plans offered by competitors.

Pros:

• Square Appointments' free online booking website allows customers to easily find and book your services 24/7.
• Users can sync their calendars with Google to automatically block personal time and avoid double bookings.
• Automated text and email reminders help to reduce no-shows.
• Users can sync employee schedules across multiple timezones and business locations.
• Payments are integrated into the built-in point-of-sale (POS) system.
• Team management tools include employee accounts, permission sets, timecard reporting, tiered commissions, and more.
• The Afterpay integration allows customers to pay interest-free installments while businesses are paid upfront.
• Other tools include custom reports and marketing campaigns, inventory management, and a variety of integrations.
• Businesses can offer pickup, delivery, and shipping to customers.
• Square Appointments is available via mobile for Android and iOS users.

Cons:

• Square Appointments makes no mention of before and after pictures, group classes, or video streaming on their website.
• Their paid plans can become costly if multiple locations are required.

Reputation:

On Trustradius, Square Appointments has an average rating of 8.6 out of 10 based on 29 reviews. Users praised its user-friendly interface, affordable plans, and appointment scheduling, while others complained about having to sign in to the platform repeatedly as well as a lack of customization.

On GetApp, the platform has a 4.4 out of 5-star rating based on 150 reviews. The majority of reviews were positive with users noting its easy setup, seamless integrations, and ease of use for customers. However, there were a few negative comments about the unattractive booking widget, lack of customizable features, and the hefty cost for multiple locations.