Pendo

Review:

Pendo provides users with easy-to-use, comprehensive property management tools to efficiently manage rental accounting, maintenance, communication, and reporting tasks. The platform's tiered plans are tailored to businesses of varying sizes and management needs, and users benefit from a 30-day free trial to test out the software.

Pendo's standout features include automated payment processing, cash flow tracking, individual property dashboards, and renter's insurance. While the platform lacks a free plan, it is a budget-friendly option compared to some of its competitors, such as Property Manager Cloud.

Pros:

• Pendo caters to both U.S. and Canada-based users and receives around 27,000 unique monthly visits.
• The platform adds listings to their website and captures leads to help users find suitable tenants.
• Residents can sign lease documents, purchase insurance, and log maintenance requests through the tenant portal.
• Pendo offers a 30-day free trial with each of its plans.
• The accounting tool includes income and expense tracking, deposit management, online rent payments, and financial tracking.
• The software includes comprehensive tenant screening and credit report services.
• There are various custom reporting tools available, cash flow tracking, financial performance, and tax preparation.
• Pendo features email, phone, and live chat support.
• Other services include bulk automation, data exporting, late fee and refund policies, and a mobile app.

Cons:

• Pendo does not offer a free plan; only a limited a free trial is available.
• The platform lacks vendor and utility management tools.
• There are no advanced tenant communication tools or property message boards available.
• The Basic plan is quite limited and offers the same features and some free rival platforms, such as Innago.

Reputation:

On G2, Pendo has a 4.4-star rating based on more than a dozen reviews. The majority of users praised its intuitive tools, responsive customer support, and robust analytics. However, some were disappointed with its steep learning curve and limited bank reconciliation function.