Mint Mobile

Everything you need to know about Mint Mobile's International Roaming plan, pricing, key information, and frequently asked questions.

Updated on November 18th, 2019

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Mint Mobile is an online prepaid wireless service that offers calls, text messaging, data and international coverage in over 100 countries.

Pricing:

International Roaming Plan

Price

Flat Rate for Texting

$0.05 per text (Outbound)

Flat Rate for Calling

$0.25 per minute

Flat Rate for Data

$0.20 per MB

Additional Plan Features:

Feature

Price

SMS Flat Rate for Canada & Mexico

$0.02 per text (Outbound)

Voice Flat Rate for Canada & Mexico

$0.06 per minute

Data Flat Rate for Canada & Mexico

$0.06 per MB

Mint Mobile
Review:

Pros: Affordable plans offered.

Cons: Inconsistent data speeds. No unlimited data plans offered.

Bottomline: Mint Mobile offers value for your money with affordable international rates.

Key Information:

Founder

David Glickman

Founded

2016

Headquarters

Fountain Valley, California, United States

Parent Company

Ultra Mobile

CEO

David Glickman

Number of Employees

100+

Address

17870 Newhope Street, #104-155, Fountain Valley, CA 92708 USA

Phone Number

1 (213) 372-7777

Website

mintmobile.com

Reviews:

Source

Review

RiddleIn - reddit.com

I don't see many posts about how well Mint Mobile's international data works, so I figured I'd write about my own personal experience with them during my recent trip to Germany with my OnePlus 6. Texting and calling worked fine, but I ran into two problems: adding data via UpRoam, and connecting to networks. UpRoam Issues - The first time I bought $20 of UpRoam Data it never showed up in my account. I emailed support and they told me that I used all the data already, which I found odd because I'm quite sure I didn't burn through 20 credits of data in the span of 10 minutes. Also, I checked my account immediately after the purchase and it never showed up in my account at all. However, I was able to successfully purchase a $5 pack and another $20 pack, so I chalked it up to a "the vending machine ate my quarters" moment. Connecting to Networks - After burning $20 and finally getting data I tried to connect to a network. Easy, right? Unfortunately, that wasn't the case. I couldn't connect to any networks in Germany, which was strange because I couldn't walk anywhere through any city in Germany without seeing a T Mobile store. The only network I could connect to was Mint's 3G. I also tried manually connecting to o2 and Vodafone networks (the other major carriers in Germany) but wasn't able to (no surprise there).

sundaydriv3r - reddit.com

My roaming balance also disappeared for no reason and I was given a refund by the managers on reddit. Apparently you should turn off roaming while in the US as it consumes your roaming balance.

rpersimmon - reddit.com

I recently returned from a trip to Bavaria and added roaming credit to my Mint account before departure. Text messaging and wireless calling worked but I never had a data connection when I was there. I don't know why, I didn't try to switch to different networks or modify settings on the phone.

gummylick - reddit.com

I went to China in March. I added roaming money twice and all it did was eat thru my money. I never got a signal. Luckily, I had bought a Hong Kong sim off Amazon before I went and relied mostly on that.

tomo1970 - reddit.com

Beware, Mint International Data Roaming does not work. It used to work pretty well, but not now...I traveled to Japan November 2018, twice. Data roaming just did not work as it did in July 2018. I was able to call/text, but cannot get access to data at all during my November trips. Had a lot of interaction with Mint customer support, but they could not solve anything. I tried Mint SIM with my Japanese friend's smartphone device, as one of the customer support rep suggested. It did not work as well. Again, I was able to talk but no data access. Clearly, it is a network contract problem. I traveled to Thailand as well. I encountered exactly the same problem. (I can call/text, but no data access)Tired of using it. I feel like this company does fraud advertisement saying that it offers international data roaming, but actually it does not. I am thinking to switch to other carrier, if I do not receive any further clarification from Mint.

DahanC - reddit.com

Worked fine for me in Mexico, October 2018.

georgemovie - reddit.com

Mint Mobile roaming data didn't work for me either. During Thanksgiving break, I traveled to the Philippines and to South Korea, it didn't work no matter what I tried, I called customer service but they were no help. So I had to spend money on a local PH/SK SIM card.When I finally got back home to the states, I called customer service and complained that I wanted my $40 back. They only gave me a partial refund of $20 plus tax because they said I did use some text messages and phone calls while using the Mint Sim overseas. The first time the refund was denied, and the second time I was given a partial refund. I explained both times that I did not buy the international roaming for text messages and phone calls, I only bought it for data. I'm pretty disappointed, that the only gave me a partial refund, and the service didn't work as advertised.

FAQs:

Does Mint Mobile work internationally?

Yes. You can use UpRoam to add $5, $10, or $20 amounts to your international roaming account which you can use for calls, texts, and data.

Does Mint Mobile have good coverage?

Mint Mobile will work on any phone that supports the T-Mobile network.

What network is Mint Mobile on?

Mint Mobile is powered by T-Mobile's 4G LTE network.

Does Mint Mobile have roaming?

Yes. All Mint Mobile accounts include international roaming.

How do I dial international from Mint Mobile?

  1. Check that you have enough money in your "wallet" for an international call.
  2. You can add money to your "wallet" by logging into your online account or by calling 611.
  3. Dial + (or 00) followed by the country code then the number to make an international call.

Does Mint SIM support WiFi calling?

Yes, but only with WiFi calling compatible phones. For a full list of these compatible phones, click here.

How do I check my Mint Mobile balance?

There are two ways to track your monthly usage of data, minutes, and messaging.

  1. Logging in to your Mint Mobile online account by clicking here.
  2. You may send the following commands to 6700 using your Mint Mobile phone:
  • BALANCE - to receive your Mint Wallet balance.
  • DATA - to check your current month's $g LTE usage.

How does prepaid wireless service work?

To enjoy Mint Mobile's services, the payment must be made at the beginning of the service, which includes phone service (calls and text) and the amount of 4G LTE data needed per month (3, 8, or 12GB) for a specified time (3, 6 or 12 months).

I would like to know more about the International Roaming Plan. How can I reach Mint Mobile?

Since Mint Mobile is a digital store, the support team is available seven days a week, 5AM-7PM PST. You may reach them at 1 (800) 683-7392 or via email to support@mintmobile.com.

Can I use my current device when availing the plan?

Yes. The Bring Your Own Phone (BYOP) program of Mint Mobile allows you to do so. Just switch the SIM card and you can start using the plan or service you availed.

Compatible devices for the BYOP program include:

  • Most GSM-network phones (unlocked).
  • Unlocked phones from AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk, and MetroPCS.
  • Most phones using a SIM card. You may need to contact your carrier to ensure that your phone is unlocked.

How do I activate my Mint Mobile service?

For the Cleverness Kit:

  • Visit mintmobile.com/activate
  • Enter the 11-digit ACT CODE located on the back of your SIM card (top right corner).
  • Follow the steps on screen, they will guide you.

For the Starter Kit or Share the Love Kit:

  • Download the Mint Mobile app (available on iOS and Android).
  • Enter the 11-digit ACT CODE located on the back of your SIM card (top right corner).

Since this is a prepaid service, how do I add money to my International Roaming Balance?

You may add money to your International Roaming balance by using UpRoam in amounts of $5, $10 or $20 at a time. Simply log in to your account online or text "UPROAM" to 6700 using your Mint Mobile phone.

How do I know that my data is about to be reset?

It depends on the plan you have availed.

For 3 and 6-month plans, your data is reset every 30 days. For 12-month plans, the reset cycle alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day).

In addition, all of Mint Mobile's subscribers will receive an SMS reminder when their data has been reset.

Is Mint Mobile's International Roaming service available in countries within the Asian Region?

Yes, it is available in Asian countries. However, only international calls and text services are supported in Turkmenistan.

How do I get my Mint Mobile account number?

Contact the support team via email (support@mintmobile.com).

Is the Mobile Hotspot feature included in my plan?

Yes, this is available to all of Mint Mobile's plans. All you need is a phone with hotspot capability and the data you use is from your monthly 4G LTE amount.

What is Mint Mobile's policy in terms of a refund?

Mint Mobile provides a 7-day Money Back Guarantee on all of the plans after activation. You will be refunded 100% of the purchase price, including any fees and taxes, but with the exception of shipping fees. This is available for all purchases made on mintmobile.com or using the app.

If you have an unused SIM card, you may return it within 10 days of purchase. The card must be returned in its original unopened packaging and must not be activated.

I want to return my purchase. What do I do?

You need to send the completed Request Refund form, seven (7) days after activation. A confirmation email is sent once Mint Mobile receives your request. The refund is processed within 10 business days, without having to return the SIM kit physically.