DoorLoop

Review:

DoorLoop provides users with comprehensive, easy-to-use property management services that are available in most countries and currencies. The platform features several tools not offered by competitors, such as CRM software to efficiently manage tenants and vendors, bank reconciliations, and document sharing.

While DoorLoop is more affordable than some competitors, such as Buildium, the platform does not offer a free plan or a free trial, which may deter users on a tight budget.

Pros:

• Users can save up to 20% when opting for a yearly subscription plan.
• The property accounting tool includes real-time expense reporting and a QuickBooks integration for efficient transaction syncing.
• Listings are advertised on the site and syndicated to partner websites, including Zillow and Trulia, for maximum visibility.
• Residents can pay rent online, log maintenance requests, and message landlords through the tenant portal and mobile app.
• The CRM software helps users track leads, funnel prospective tenants, and store valuable applicant information efficiently.
• Tenants can sign lease agreements online and pay application fees with ease.
• The customizable user dashboard includes robust tenant, lease, and financial reports.
• There are comprehensive tenant screening tools available, which include criminal records, credit reports, and eviction history.
• Other services include multicurrency support, renter's insurance, API access, document storage, and client onboarding.
• Depending on the plan, there is live chat support, Zoom calls, and VIP priority support available.

Cons:

• Unlike many of its competitors, DoorLoop does not offer a free plan or a free trial.
• The platform lacks property message boards and rental performance analytics.
• Only the costlier plan includes API access and priority customer support.

Reputation:

DoorLoop has an A- rating on Better Business Bureau and on G2, the platform has a 4.9-star rating based on more than a dozen reviews. Several users praised its great customer support and robust owner and tenant communication tools, while some were disappointed with its clunky QuickBooks integration.

On Trustpilot, the software has a 3.6-star rating based on a handful of users, with more than 86% of users giving it a 5-star rating. However, one user mentioned that the live chat support function could have faster response times.