B12

Review:

B12 features an AI-powered website builder that provides users with robust copywriting and design tools. The platform offers a free plan and several paid packages with custom domain connections and mobile-optimized pages, as well as client management and online invoicing services.

B12 is ideal for professional services providers and small businesses looking to attract, win, and serve clients online. However, the platform does not offer additional ecommerce functionalities or site performance management.

Pros:

• The AI website builder can produce industry-specific websites with relevant copy and images in under a minute.
• The AI Assist tool allows users to create comprehensive blog posts and taglines with ChatGPT.
• B12's free plan includes website hosting, mobile-friendly pages, unlimited bandwidth, and site analytics.
• Users can work with the platform's expert team to professionally customize their website's design, copy, and SEO.
• The platform offers on-site conversion tools to easily create announcement banners, pop-up forms, and exit modals.
• B12 integrates with a wide range of third-party apps, such as Calendly, Ecwid, PayPal, Shopify, and Zillow.
• The client management tool includes online scheduling, client intake forms, calendar syncing, and file uploads.
• The platform features online payments, invoicing, and currency conversion for clients to easily pay for services.
• Other tools include team collaboration, business directory listings, email marketing, and automated payment reminders.
• B12 offers email and live chat support, as well as scheduled phone support, an online help center, and priority tickets.

Cons:

• The platform's free plan does not include custom domain connections, third-party integrations, or site enhancements.
• There are no additional ecommerce features.
• The site lacks automatic data backups, malware scanning, and performance management.
• Compared to some alternatives, B12's paid plans are costly.

Reputation:

On G2, B12 has a 4.2/5 rating based on more than two dozen reviews. The majority of users praised its ease of use, helpful customer support, and robust site analytics. However, several reviewers noted its limited user dashboard and difficulties updating their website pages.

On Trustpilot, the platform has a 4.4/5 rating based on more than 130 reviews. Many users cited responsive technical support, affordability, and robust customization options as highlights, but some mentioned receiving subpar customer service.