Upwork Review, Key Info and FAQs

Read pricing, key information and FAQs for Upwork; one of the most popular freelance hiring tools for small businesses.

Updated on June 19th, 2019

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Upwork is an online platform where small businesses can connect with freelancers and hire them for services like copywriting, graphic design and programming. Companies can post projects on Upwork and freelancers can bid on them for a limited length of time.






Upwork Pro

$500.00 per search plus 10% fee on project amount.

Upwork Enterprise

Quote only.

Upwork Reviews

Pros: Easy to create jobs and find qualified freelancers. Secure payment.

Cons: Fees are significant.

Bottomline: Upwork is an easy-to-use, safe platform for small businesses that need outsource projects to freelancers.

Key Information:


Beerud Sheth, Srini Anumolu, Odysseas Tsatalos, Stratis Karamanlakis




Santa Clara, CA

Number of Employees


Number of Customers



Stephane Kasriel


2625 Augustine Dr., Suite 601, Santa Clara, CA 95054

Phone Number

+1 650-316-7500






Anonymous - quora.com

We are a small self-funded startup, and at the moment we need a good copywriter to write/ rewrite some stuff - a few articles for website (nothing too complex), some ads, press release etc. Where can we get a proper English native speaker copywriter preferably from UK? We tried upwork, but nothing serious there, candidates get lost and unresponsive. Our budget is limited, but we are ready to pay whatever the market price is.

zstrebeck - reddit.com

I hire Upwork writers for stuff, and there's a decent amount of good writers there, at least. Lots of not so decent ones, too.

Peter Hartree - indiehackers.com

I use Upwork to hire freelancers pretty frequently. The platform itself is kind of klunky and awkward to use, but I've found quality freelancers from it.

bhlowe - reddit.com

I use upwork to hire. I do public or private depending on the task. I like to spend the first few hours working together to help them get up to speed and judge their competency. Hopefully they know how to ssh using a key and navigate around Linux and build the code. Always be quick to let them go if it isn’t working out. I tend to hire on the lower cost end as long as they know the skill I’m looking for. I like to check their github to make sure it matches their email.

Jamie - biz30.timedoctor.com

Upwork is awful. They discriminated against me and I definitely advice any freelancer to stay away from this platform. There is no support for the freelancers only the customers and it’s very very unfair how there is no protection for freelancers. Also no customer service at all just a bot no phone number so your account is suspended if you make even a technical error not because you did anything wrong! I was updating my time zone and they suspended me and won’t allow me to use the platform and say you can’t contact them. Very capitalist. No rights.

Jennifer Bernthal - quora.com

If you're a freelancer looking for freelance work, this site isn't going to make you rich, or even allow you to buy a hamburger at a local fast food joint. Most project posters pay far below minimum wage. If you're new to a profession, maybe that is fine; but, if you're a seasoned professional, don't waste your valuable time! On the flip side, if you're a company that thrives on paying people below living wages, this platform is excellent for you! Plenty of foreigners willing and able to undercut American workers who have a cost of living that is much greater than them.

Muhammad Monir Hossain - quora.com

To be honest, I am a big hater of Upwork. I don’t like their interface, features, and functionalities at ALL – they are simply awful! There is NO LOGIC of paying 100$ as a fee for a total 500$ project. Also, they charge another 2.75% processing fee to the client when they pay you. Upwork totally sucks. I was one of the Top freelancers on Elance and was in absolute love with Elance. I was able to earn 5-8k/month consistently from Elance. You have have a look on my Elance profile. Unfortunately, Upwork’s greedy business model killed my Elance career and reputation without any compensation. I can easily sell my reputation for 500K if I made an affiliate blog. Fortunately, I found a better alternative of Upwork. It's called PeoplePerHour (PPH). I recommend you to read this full article if you want to take full advantages from PeoplePerHour: I’m still using Upwork as a freelancer as I have some long term client over there and I’ll be keep using them until I successfully move them to PPH. #upworksucks, #howtosaveupworkfees, #PPH


Is Upwork Legit

Is Upwork legit?

Upwork is a legitimate company with a secure payment platform for businesses and freelancers. Every contractor listed on the site is screened for quality and Upwork can mediate disputes if the work is not completed in an agreed-upon manner.

How much does Upwork cost for employers?

You can hire freelancers for free on Upwork using the basic plan, but the Pro plan costs $500.00 per job posting plus a 10% fee for the total invoice amount. The enterprise plan comes with a customized price that could be anywhere above $500.00.

Can I contact Upwork customer service by phone?

The Upwork phone number is (650) 316-7500. You can call customer service for technical support, or you can visit upwork.com and access answers in their helpdesk knowledge database.

What are the Upwork fees for individual projects?

If you are hiring on Upwork, you will pay a 2.75% processing fee for all transactions. Upwork charges freelancers 20%, 10% or 5% per payment depending on how much they bill the client for.

Are there any other sites like Upwork?

There are several Upwork alternatives, including freelance websites like Freelancer, PeoplePerHour and Fiverr.

What are Elance and Odesk?

Elance and Odesk used to be separate freelance hiring platforms. In 2015, the two companies merged to form Upwork.

Upwork Vs Freelancer

What is the difference between Upwork and Freelancer?

From a small business perspective, Freelancer's monthly fees and transaction fees are lower than Upwork's. However, Upwork has a larger pool of candidates and more enhanced project management features.

How do I get my own Upwork login information?

Just visit the Upwork homepage and click "Sign Up." From there you can sign up as a freelancer or as a business seeking to hire freelancers.

How do I pay an Upwork freelancer?

When you hire a freelancer on Upwork, your payment sits in escrow until the job is completed and approved. The payment is then sent to the freelancer and the job is closed. If you are hiring a freelancer outside of Upwork, you may want to manage the payment yourself. If that's the case, check out our article on accounting software services.

What is Upwork's screening procedure?

Upwork screens freelancers by authenticating their email, displaying their job success score and offering online skill tests. Whether you need a freelance developer or freelance programming services, Upwork's candidates can be filtered so that you find the best ones out there.

What Is Upwork

What is Upwork?

Upwork is an online platform for freelancers. Small businesses can use Upwork to find contractors and hire them for individual projects. The platform provides a means for secure communication and payment.

Is Elance the same as Upwork?

Elance no longer exists. In 2015, Elance merged with Odesk to form Upwork. If you go to elance.com, you'll be redirected to Upwork's website.

How can I find good freelancers on Upwork?

Start by creating detailed and clear job descriptions. In order to attract good applicants for your job, write out your objectives for the job, identify any special skills needed, and mention the level of experience you’re looking for.

Are there any Upwork alternatives?

  • Guru.
  • Fiverr.
  • PeoplePerHour.
  • 99Designs.
  • Toptal.
  • Freelancer.