Tello Mobile

Everything you need to know about Tello Mobile's services, pricing, key information, and frequently asked questions.

Updated on November 6th, 2019

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Tello Mobile is a mobile provider in the United States that offers calls, text messaging, international coverage, and wireless network services through Sprint.

Pricing:

Tello Mobile offers the Pay As You Go service for international calls and texts. Subscribers can load their balance using Pay As You Go Credit with the following amounts:

  • $20.00
  • $30.00
  • $40.00
  • $50.00

Tello's Pay As You Go credits can be used for minutes and texts. Rates vary for different countries, for example, Columbia's rates are 1.1 cents/min. for mobile, and 1 cent/SMS. Nigeria's rates are 9.9 cents/min. and 1 cent/SMS and Spain's rates are 2.4 cents/min. and 1 cent/SMS. You can check out Tello's destination breakdown in the blue block on the right-hand side of the page.

Tello Mobile
Review:

Pros: There are no contracts, activation fees, or cancellation fees. Pay-as-you-go credit can be used for international calls, texts, and data.

Cons: No unlimited data plans available.

Bottomline: Tello offers a competitive pay-as-you-go rate for people who do not have high data usages.

Key Information:

Founder

Florin Miron

Founded

2016

Headquarters

Atlanta, Georgia, United States

Parent Company

Miron Enterprises

Managing Director

Silvana Tatu

Number of Employees

50

Address

4780 Ashford Dunwoody Road, Suite A 236, Atlanta, GA, 30338 USA

Phone Number

1 (678) 306-1436

Website

tello.com

Reviews:

Source

Review

bikerjen - reddit.com

New $20 minimum for PAYG - I decided to cash in my 10 Tello dollars and put them in PAYG, but now the smallest amount they'll let you put in is $20. This is a recent change, because I just used 10 Tello dollars last week to buy PAYG. Bummer. Edit: Just heard back from customer support, and it's even worse than I thought. You can't use Tello dollars at all unless you can pay 100% of your invoice with them. So if you wanted to buy $20 of PAYG with 10 Tello dollars and $10 on your credit card, you can't do it. Just went from loving Tello to hmm, not so much.

BillyBob_TX - reddit.com

Both the SO and myself switched to Tello in the past several weeks. I use an old-school flip phone, and she uses a full fledged smart phone. My service has been great, even in some very rural areas I have to drive through for work. Think NM, AZ, W TX desert where there really is nothing for miles. The GF says her service has been even better than her previous sprint service. Not sure how that works since they use the same towers, but that's what she says.

sb_tora - reddit.com

What do you think about Tello? Do you have any suggestions for improving the service / the website / anything else? - I'm really enjoying the service so far, so thanks for what you do... I put my parents on a PAYG plan and told them they had to use it at least once every 6 months, but I recently learned from a 3rd-party website that it was changed to 3 months. I mean, my parents use it practically every other day anyway, but it still would've been nice to have gotten an e-mail. Hopefully you guys do send out an e-mail right before the 3 months are up.

motie - reddit.com

Tello Review — Two Months In - ...PLEASANT SURPRISES... Text messages to other countries (at least the ones I need to text) are cheap! Just have a pay-as-you-go balance and they come off of that. And I can set my PAYG balance to not apply to my data usage, which is great....

FAQs:

Does Tello have good coverage?

Tello uses Sprint's 4G LTE nationwide coverage. As long as your area is covered by Sprint's network, you can use Tello without any problems.

Is Tello any good?

Tello offers good coverage, pay-as-you-go prepaid services, and international roaming. However, there is no unlimited data plan.

Do Tello minutes roll over?

Any unused balance will roll over for the following 30 days if you renew or change your plan before the end of your current billing cycle. So, if your new plan has minutes and data, then your unused minutes and data will roll over for another 30 days. If you don't renew or change your plan, any unused balance will expire at the end of your billing period.

Does Tello have Wi-Fi calling?

Yes, but you must have the Tello app (which is available on Android and iOS) to use Wi-Fi calling.

What towers does Tello mobile use?

Tello is a mobile virtual network operator (MVNO) and uses Sprint's 4G LTE network.

Is Tello a GSM or CDMA?

Since Tello uses Sprint, which uses CDMA, so you will need a CDMA phone to join and use Tello.

Is Tello prepaid?

Yes. You can select Pay As You Go credit to the value of $20, $30, $40, or $50. This credit is used for minutes, texts, and data and can also be used for international calls and texts.

Does Tello charge tax?

Tello collects the following fees and taxes:

  • Federal Universal Service Fee Charge (legal requirement).
  • The Federal cost recovery fee.
  • E911 taxes for emergency dialing.
  • State, Local, County, or City level taxes (depending on your address).

These taxes and fees are legally required. Tello does not charge any extra fees.

How does Pay As You Go work?

This is a prepaid credit that Tello subscribers can use for calls, texts - both locally and internationally. Credits can be added to the balance by logging in to your Tello Online Account, via My Tello app or by speaking to the Support Team at 1 (866) 377-0294.

Does Tello work in Romania?

Yes, you can use Pay As You Go in Romania. For additional information, you can check out this link to check the availability of the service within a specific country.

Is unlimited data included in Pay As You Go?

No. Unlimited data only applies to active data plans. Subscribers can use data from their PAYG balance as long as they have available balance and Pay As You Go data is ON (activated) on their online account.

Once Pay As You Go balance goes below $0.50, the data is disabled and customers won't be able to share data through tethering.

Can I send international SMS and MMS using the service?

Yes, you can refer to this list to check the SMS and MMS availability per country.

Does my credit expire?

Yes. If there is no account activity for a period of three months, the credits will expire. This is effective as of September 1, 2017.

I want to automatically recharge my account. What should I do?

Auto Recharge helps Tello subscribers from worrying about getting a low balance on their accounts. Simply enable the feature on your online account and specify the amount to be automatically credited once your balance drops below $2.00.

Are calls charged per minute?

All calls are rounded up to 1-minute increments for both Pay As You Go or plan balances. For example, if you just had a call of 14 minutes and 23 seconds, you will be charged for 15 full minutes.

Can I bring my current device to Tello?

Yes, Tello offers the Bring Your Own Device program for subscribers who wish to use their current phone when signing up for services. However, you need to check if your phone is unlocked and Sprint Network ready. To check your device's compatibility with Tello, you can check this link. You can also call your current carrier to ensure that the phone is unlocked.