SnapEngage Reviews

Learn about SnapEngage live chat software for businesses. Includes info on SnapEngage, free trials, pricing, customer reviews, and FAQs.

5 min read • Last updated on January 23rd, 2019

SnapEngage is an enterprise live chat software created for businesses. With this easy-to-use software, users can capture more leads, manage conversions, reduce response times, and improve customer satisfaction. SnapEngage is also available in 30+ languages and includes advanced analytics tools.

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SnapEngage Pricing:

Plan Name

Monthly Pricing

Essentials

$16.00

Professional

$26.00

Enterprise

$40.00

Snapengage Reviews
SnapEngage Summary:

Pros: Simple and customizable design. Offers user-friendly functionalities. Equipped with key features.

Cons: Statistics feature is needed. Does not have a live view of agent chat.

Bottomline: Good product! Clean and intuitive designed. Packed with key features and easy to use functionalities.

SnapEngage Key Information:

Co-founders

Jerome Breche, Jerome Mouton

Founded

2008

Headquarters

Colorado, United States

CEO

Jerome Breche

Number of Employees

11-50

Phone

1 (855) 667-6268

Website

www.snapengage.com

SnapEngage FAQs:

What is SnapEngage's price range?

SnapEngage plans range from $16.00 to $40.00 per month.

Is there a SnapEngage free trial?

No, SnapEngage does not offer a free trial.

What are some SnapEngage alternatives?

Where can I find the SnapEngage login?

Go to snapengage.com and click "Login" in the top right corner of the homepage.

Reviews of SnapEngage:

Reviewer

Review

Jessica Miller-Merrell - workology.com

Snap Engage offers an inexpensive way to engage my visitors providing an experience they will receive no where else. The cost is minimal compared to the benefits and contracts I’ve snagged since adding the service.I can see Snap Engage useful for the HR, recruiting, and talent management industries whether you are a HR service provider or vendor, an internal HR services center for employees, or a recruiter fielding candidate question on the company career site.

dangrossman - news.ycombinator.com

I switched to SnapEngage, which also has a proactive chat feature that lets you automatically initiate chats on certain URLs and such. It just worked and, I think, was cheaper too... been using it ever since.

dstpierre - github.com

After a month or two, I decided to try SnapEngage, same issue with the non refreshing status if there is not a full page refresh. I’ve contacted their support (via chat, compared to email for the other situation). They immediately understood the situation and told me right away that their widget was indeed not going to refresh properly within a single page JavaScript app. They have a workaround for that situation though that involve calling some JavaScript to force an update etc.I was really impressed by their app and UI, I was sad that it did not work out straight out of the box.

Creepy Vole - growth.org

If you are 100% focused on lead gen I would not use Intercom. Instead consider a tool like SnapEngage. They do proactive chat really well. In general I have found that the UX of chat tools suck – theirs is not too bad.