Learn about osTicket customer support software for businesses. Includes info on osTicket, free trials, pricing, customer reviews, and FAQs.

Updated on December 18th, 2019

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osTicket is open source customer support software with help desk features, including ticketing, dashboard reports, a customer support portal, and more. Businesses can use osTicket to improve their customers' experience.


Plan Name

Monthly Pricing

Open Source


Cloud Hosted

$9.00 per agent


Contact for price


Pros: Easy to use open source software with a free plan and cloud options.

Cons: Free plan has limited features and space.

Bottomline: Highly flexible, open source customer service software for any sized businesses.

Key Information:

Legal Name



Peter Rotich

Founding Date

Nov 01, 2005


1120 5th Street, Alexandria, Louisiana 70301

Number of Employees


Number of Customers





+1 (800) 927-0913




What is osTicket?

osTicket is open source customer service and help desk software with advanced ticketing systems, dashboard reports, ticket filters, service level agreements, and a customer support portal.

Is osTicket open source?

Yes, osTicket is completely open source and available globally.

How much does osTicket cost?

osTicket's plans range in price from $0.00 to $9.00 per agent per month for cloud-hosted options. Enterprise plans are also available on request.

How do I contact osTicket support?

You can contact osTicket at +1 (800) 927-0913.

Is there a osTicket free trial?

Yes, osTicket offers a 30 day free trial on their cloud-hosted plan.

What are some osTicket alternatives?

Customer Reviews:


Reviewed: Jun 12, 2009

Source: WebHosting Talk

OSTicket is great but if you use WHMCS, I would recommend using the integrated ticket system it provides. We use it and we find it to be great. Simple but serves what both the staff and clients need.


Reviewed: Mar 06, 2016

Source: StackExchange

I'd like to recommend osTicket. It's an open source ticket system and can be run on your own server (just using PHP & MySQL). It's pretty simple but very powerful. It doesn't have its own app but it can be accessed by any device that has a browser.


Reviewed: Jun 11, 2009

Source: WebHosting Talk

If you just need a ticket system, OSTicket is very simple, easy to use and it's free.


Reviewed: Aug 17, 2016

Source: Reddit

osTicket is by far the best open source ticket system. It's even used by Evil Corp in Mr. Robot!


Reviewed: Aug 17, 2016

Source: Reddit

+1 for osTicket, been pretty rock solid for us since we set it up, although they've been a bit lacking in updates lately but when they do come out they are trivial to install.