OnPay Reviews

Discover more about OnPay - a top-rated payroll solution for small businesses. Includes OnPay pricing, reviews, and FAQs.

Updated on October 24th, 2019

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OnPay Inc., also known as Payroll Center, is an online full-service payroll solution for small businesses. It is known for its ease of use and ability to run payroll fast and efficiently, automate taxes, and perform HR tasks to simplify workflow.

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Made for mobile.

Auto tax filing and digital paystubs.

Pricing:

Plan Name

Monthly Pricing

Base Fee

$36.00 + $4.00 per employee

Review:

OnPay is one of our top choices for payroll solutions. It provides all standard payroll software features, as well as extra features that clients might enjoy. It is excellent value for money compared to similarly-ranked software.

In addition to the standard features OnPay provides, the service boasts features that clients will enjoy such as workers' compensation and flexible payment schedules, not dissimilar to closely-ranked platforms such as Gusto and Zenefits.

There are a few features offered by OnPay that are nice to have as well, such as FICA tip credit for restaurants, contractor payments, bonus payrolls, and payroll reminders. A less common feature that OnPay and few other platforms offer are lifetime accounts.

OnPay provides more than a basic catalog of services for businesses, making it an excellent choice in terms of variety. There is only one relatively low cost that allows clients access to all features, making their service excellent value for money.

Key Information:

Co-Founders

Robert Griswold, John McDowell

Founded

1982

Headquarters

Atlanta, GA

Number of Employees

51-200

Number of Customers

1,000

CEO

Jesse Burgess

Address

1230 Peachtree Street NE, Suite 1250, Atlanta, GA 30309

Phone

+1 877-328-6505

Website

onpay.com

News & Activity:

Date

News or Activity

February 20, 2019

Announcing Integrated Partnership with Vestwell Retirement Plans

December 26, 2018

OnPay Joins Xero’s Certified App Partner Program

December 12, 2018

Announcing OnPay’s Partnership with Farm Credit Services of America

Reviews:

Source

Review

roy_lobster - reddit.com

I recently switched from Gusto to OnPay. It’s a bit cheaper and a lot faster (deposits in 2 business days instead of 4, contractors & employees. OnPay would probably do your onboarding and setup as well.

Blake Pullen - facebook.com

I recently changed over to OnPay from a much larger competitor who has been a total nightmare. My prior payroll company had made a big mess of my payroll and state taxes, a mess I am still trying to clean up. The process of changing from one company to the other mid-year was fairly complicated. Kelly at OnPay was a total pleasure to work with, and has helped me through every step of this process. I couldn't be more pleased with OnPay and their willingness to educate and explain the steps we've taken to get set up. So far, I'm totally pleased with Onpay and their services and would highly recommend them.

Courtney Howard - facebook.com

I started my own business a year ago, and choosing OnPay to handle my payroll was one of my better decisions. The price is within budget, their website is simple and easy to use, and they handle your payroll taxes too. I would recommend them to other small business owners.

Neil Sanders - facebook.com

Onpay has done nothing but screwed me over the past year. From incomplete tax filings on multiple tax accounts to being so slow on responding to customer service tickets (most of the time you have to ask for things 2 or 3 times before they even help a little). This company even sent me tax documents for a company that isn't mine. Not good. There online system is good but this company really needs to rethink there customer support.

Cody Gertz - facebook

On pay has been really easy to use! It also saved us a lot of money. I looked at other companies that were going to do our payroll and they were 4x the cost in some cases...and they did not all handle your payroll taxes. Highly recommend this to any small business.

FAQs:

How much does it cost to use OnPay?

OnPay charges a base fee of $36.00 + $4.00 per employee, depending on the number of active employees you have per month. Your first month with OnPay is free.

What features are included in OnPay payroll services?

OnPay capabilities include employee self-onboarding, payment via direct deposit, debit card or check, automated payroll taxes, unlimited pay runs, and fast performance. OnPay also integrates with top accounting, HR, and time-tracking software. OnPay is fully PCI compliant.

Is there an OnPay app?

No, but OnPay's site is mobile-friendly.

How do I get in touch with OnPay customer service?

The OnPay customer service phone number is 1 (877) 328-6505 and you can reach them on weekdays between 9am - 8pm (ET). OnPay also has a Knowledge Center which can be found under Resources on their webpage.