OnPay Reviews

Discover more about OnPay - a top-rated payroll solution for small businesses. Includes OnPay pricing, reviews, and FAQs.

Updated on August 21st, 2020

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OnPay Inc., also known as Payroll Center, is an online full-service payroll solution for small businesses. It is known for its ease of use and ability to run payroll fast and efficiently, automate taxes, and perform HR tasks to simplify workflow.

Updates:

Updated 13th of February 2020

We added comparisons to Gusto, Zenefits, and Quickbooks.

Also Consider

Gusto Payroll Software

Special discounts to help business during COVID crisis. Makes PPP compliance easy.

Start Free Trial

No extra fees.

Made for mobile.

Auto tax filing and digital paystubs.

Pros and Cons:

Pros

  • Run payroll in any state.
  • Includes all necessary tax forms.
  • Phone support.
  • Lifetime accounts.

Cons

  • No native time tracking solution.
  • Additional $4.00 per person can make large payroll runs more expensive.

Review:

OnPay is one of our top choices for payroll solutions. It provides all standard payroll software features, as well as extra features that clients might enjoy. It is excellent value for money compared to similarly-ranked software.

Highlights:

  • Flexible payment schedules (weekly, bi-weekly, monthly, etc.).
  • Pay contractors as well as employees at no extra cost.
  • Relatively low cost compared to similar platforms.

Shortcomings:

OnPay is limited in terms of what HR tools are included in the platform. Time tracking tools can be integrated, but there is no native time tracking solution. In addition, OnPay has no performance management tools. Because OnPay does not have pricing tiers like many of its competitors, users have no choice over which features they do/don't have when they sign up.

Reputation:

OnPay has a strong reputation overall. The software has an overall 4.9/5 rating on Capterra based on 188 customer reviews. A few customers did complain that the software was confusing and difficult to understand at first. The Better Business Bureau gives OnPay Inc. an A+ rating.

Pricing:

Option

Monthly Pricing

Base Fee

$36.00 + $4.00 per employee

Form W-2

$0.00 self-print or $5.00 + shipping fees when printed and mailed to you

Pricing Comparison:

OnPay vs. Gusto
OnPay vs. Gusto:

OnPay's price is comparable with Gusto, which starts at $39.00 /mo. + $6.00 per employee. While OnPay has just one pricing plan, Gusto has several tiers with more advanced plans that offer enhanced HR onboarding and reporting tools. However, in terms of payroll, OnPay offers most of the same features that Gusto has.

OnPay vs. Gusto Comparison:

Offering

OnPay

Gusto

Free trial

30 days.

30 days.

Starting price

$36.00 /mo. + $4.00 /mo. /employee

$39.00 /mo. + $6.00 /mo. /employee

Time tracking

Only with integrations.

Yes (with Complete plan).

Pay 1099 contractors

Yes.

Yes.

Unlimited payroll runs

Yes.

Yes.

Lifetime accounts

Yes.

Yes.

OnPay vs. Zenefits
OnPay vs. Zenefits:

Zenefits has a $6.00 per employee per month payroll add-on that can be combined with any of their HR plans. Zenefits appears to offer more detailed payroll reporting but otherwise has a similar payroll feature set. The difference between the two is that OnPay is a payroll solution with HR functions, while Zenefits is an HR solution with a payroll add-on.

OnPay vs. Zenefits Comparison:

Offering

OnPay

Zenefits

Free trial

30 days.

No.

Starting price

$36.00 /mo. + $4.00 /mo. /employee

$6.00 /mo. /employee (Only available as an add-on)

Direct deposit

Yes.

Yes.

Payroll reporting

Yes.

Yes.

Employee portal

Yes.

Yes.

Lifetime accounts

Yes.

Yes.

OnPay vs. Quickbooks
OnPay vs. Quickbooks:

Quickbooks Payroll is slightly more expensive than OnPay with a starting price of $45.00 /mo. + $4.00 per employee. Quickbooks is popular among business owners who already use Quickbooks for their accounting tasks since it can sync with their payroll. Quickbooks does not offer time tracking with their base plan, while OnPay allows you to integrate time tracking.

OnPay vs. Quickbooks Comparison:

Offering

OnPay

Quickbooks

Free trial

30 days.

30 days.

Starting price

$36.00 /mo. + $4.00 /mo. /employee

$45.00 /mo. + 4.00 /mo. /employee

Automatic deductions

Yes.

Yes.

Pay employees in any state

Yes.

Yes.

Pay 1099 contractors

Yes.

Extra cost of $14.99 per 3 contractors.

Payroll reports

Yes.

Yes.

Integrations:

Accounting

Time Tracking

HR/Compliance

Small Business Lending

Quickbooks

When I Work

Think HR

Kabbage

Xero

Humanity

PosterElite

Freshbooks

TSheets

Deputy

At a Glance:

Starting price

$36.00 /mo. + $4.00 per person

Unlimited payroll runs

Yes

Phone support

Yes

Direct deposit

Yes

Time tracking

No (integrations only)

E Signatures

Yes

Mobile app

iOS and Android

Key Information:

Legal Name

OnPay, Inc.

Founder

Jesse Burgess

Founding Date

Jan 01, 2007

Address

1230 Peachtree Street NE, Suite 1250, Atlanta, GA 30309

Number of Employees

100

Number of Customers

10000

Email

hello@onpay.com

Telephone

1 (877) 328-6505

Website

https://onpay.com/

FAQs:

How much does it cost to use OnPay?

The first month is free. Thereafter, OnPay charges a base fee of $36.00 per month, plus $4.00 per employee per month. Clients only pay for the number of active employees.

What features are included in OnPay payroll services?

OnPay capabilities include employee self-onboarding, payment via direct deposit, debit card or check, automated payroll taxes, unlimited pay runs, and fast performance. OnPay also integrates with top accounting, HR, and time-tracking software. OnPay is fully PCI compliant.

Is there an OnPay app?

No, but OnPay's site is mobile-friendly.

How do I get in touch with OnPay customer service?

The OnPay customer service phone number is 1 (877) 328-6505 and you can reach them on weekdays between 9am - 8pm (ET). OnPay also has a Knowledge Center which can be found under Resources on their webpage.