KeyBank Banking Information Overview

Learn more about KeyBank business banking with features & benefits, rates & fees, and frequently asked questions.

Updated on February 10th, 2022

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KeyBank is a regional bank headquartered in Ohio that serves a large portion of the mid-western United States. KeyBank has business bank accounts to help small businesses manage their finances.

Rates and Fees:



KeyBank Basic Business Checking

$5.00 /mo.

KeyBank Business Interest Checking

$15.00 /mo.

Key Business Rewards Checking

$25.00 /mo.

Key Business Saver Account

$0.00 /mo.

Key Business Silver Money Market Savings Account

$0.00 /mo.

Key Business Gold Money Market Savings Account

$0.00 /mo.


Pros: Low monthly fees. Excellent customer service.

Cons: Expensive overdraft fees. Low interest rates for savings accounts.

Bottomline: An easy-to-use, accessible bank with good national coverage.

Key Information:

Legal Name



Samuel H. Mather

Founding Date

Jan 01, 1825


127 Public Square, Cleveland, OH 44114 United States

Number of Employees


Number of Customers



1 (716) 838-8600


Features & Benefits:

Online and mobile banking.

KeyBank offers online banking and mobile banking through the KeyBank mobile app to make your experience more convenient. You can pay bills, transfer money and view KeyBank statements on-the-go.

Overdraft protection.

Your KeyBank business checking account comes with overdraft protection so that transactions aren't denied or charged to your account when you overdraw on your balance. Instead, the remainder of the transaction is drawn from another account.

Locations in 39 States.

KeyBank has grown from a small regional bank to a major financial institution with almost 2,000 locations in 39 different States.


Is KeyBank customer service 24 hours?

Yes. KeyBank's customer service is available by phone 24 hours, 7 days a week.

How much does it cost to open a KeyBank account?

You need $25.00 to open a Basic Business Checking Account.

Does KeyBank use Zelle?

Yes. KeyBank uses Zelle, which is a digital payments network that sends money directly between almost any U.S. bank accounts, mostly within minutes.

What time does KeyBank post direct deposits?

Cash deposits made in a KeyBank branch and KeyBank image ATM, direct deposits of electronic payments, and wire transfers received by 6:00 p.m. ET on a business day are available on the same business day.

Does KeyBank charge ATM fees?

Go to to learn about ATM fees for your KeyBank Basic Business Checking Account.

What is the customer service number for KeyBank?

You can contact KeyBank customer service by calling 1 (800) 539-2968.

Where is Key Bank's main office?

Keybank's headquarters are located at 127 Public Square, Cleveland, OH 44114

How long does KeyBank hold checks?

Go to to learn for how long KeyBank holds checks.

How big is KeyBank?

In 2018 KeyBank was rated number 20 in the U.S. based on their assets, which amounted to $135,758,439.

What is the Key Business Reward Checking account?

The Reward Checking account is a KeyBank checking account that allows your business to participate in the KeyBank rewards program at no extra cost.