Intercall Reviews

Compare Intercall voice conferencing software with GoToMeeting and Zoom. Includes info on Intercall, pricing, customer reviews, and a detailed review.

Updated on July 2nd, 2020

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Intercall is a web and video conferencing software developed by West Corporation, a provider of global cloud-based unified communications services. Created for businesses of all sizes, the Intercall software offers telephony, messaging, conferencing, and collaboration solutions.

Updates:

Updated 4th of May 2020

Included comparisons with FreeConferenceCall, GoToMeeting, and Zoom, and added new pricing and an in-depth review with highlights and shortcomings.

Pros and Cons:

Pros

  • Multiple plans for growing businesses.
  • Includes all standard conferencing features.

Cons

  • No video conferencing.
  • Only integrates with Outlook.
  • Allows up to 25 participants only.

Review:

Intercall is a solid product that offers useful features for businesses in need of quality web and audio conferencing. However, the software is not feature-packed and user-friendly, often slowing down and freezing.

Highlights:

Businesses with a remote and on-the-go workforce enjoy Intercall's online meetings and VoIP capabilities. Intercall provides multiple plans for growing businesses. With this conference platform, users have the option of operating both reservationless and operator-assisted conference calling.

Shortcomings:

A notable feature missing from Intercall is video meetings. When compared to plans offered by GoToMeeting and Zoom, Intercall is lacking many sought-after features as well, such as breakout rooms, whiteboarding, and personal links. Despite the lack of collaborative features, Intercall is still $5.00 more than both GoToMeeting and Zoom’s most expensive plan.

Reputation:

Intercall is not rated on the Better Business Bureau website. Intercall has limited reviews available online. We did find 56 reviews on G2 with an average rating of 4.5 stars.

Positive reviews were mostly centered on the excellent customer service, recording and playback features, and the ability to connect to any location. Negative reviews were few but the couple we found highlighted the occasional unexpected charges and long connection process.

Web & Audio Conferencing Pricing:

Number of Participants

Pricing

10 Participants

$25.00 /mo.

25 Participants

$39.00 /mo.

Pay Per Use

$0.17 /per minute per attendee up to 125

Audio Conferencing Pricing:

Number of Participants

Monthly Pricing

10 Participants

$19.00 /mo.

25 Participants

$29.00 /mo.

Pay Per Use

$0.10 /per minute per attendee up to 125

Intercall vs. GoToMeeting
Intercall vs. GoToMeeting:

Compared to GoToMeeting, Intercall is a very basic solution that lacks robust features like video conferencing, whiteboarding, and business messaging. With Intercall, users enjoy features ideal for businesses looking for powerful web and audio conferencing, such as dial-in, Outlook integration, and collaboration tools.

Intercall vs. GoToMeeting Comparison:

Features

Intercall

GoToMeeting

Web & audio conferencing

Video conferencing

x

Business chat

x

Note-taking

x

Dial-in

Meeting scheduler

Breakout rooms

x

x

Call manager

Intercall vs. Zoom
Intercall vs. Zoom:

Intercall and Zoom offer similar web and audio conferencing features, such as dial, collaboration tools, and call manager. However, Intercall lacks multiple standard features, including business chat, video conferencing, and breakout rooms.

Intercall vs. Zoom Comparison:

Features

Intercall

Zoom

Web & audio conferencing

Video conferencing

x

Business chat

x

Whiteboarding

x

Dial-in

Meeting scheduler

Breakout rooms

x

Call manager

Intercall vs. FreeConferenceCall
Intercall vs. FreeConferenceCall:

Intercall and FreeConferenceCall are both ideal for businesses that need quality web and audio conferencing. But while Intercall's starting price is $19.00 per month, FreeConferenceCall is completely free and provides advanced features missing from Intercall’s plans, including chat, breakout rooms, and video meetings.

Intercall vs. FreeConferenceCall Comparison:

Features

Intercall

FreeConferenceCall

Web & audio conferencing

Video conferencing

x

Business chat

x

Recording & playback

Dial-in

Meeting scheduler

Breakout rooms

x

Call manager

Package Comparison:

Intercall vs. Zoom vs. GoToMeeting:

Intercall only offers plans for audio and web conferencing, with prices ranging between $19.00 and $39.00 per month. Unlike Intercall, both Zoom and GoToMeeting include video, web, and audio conferencing.

All three competitors offer a plan priced at $19.00 per month. But while Zoom and GoToMeeting’s plans are the respective companies’ second-tier plans, Intercall's plan is entry-level and only includes audio conferencing features with a free mobile app, meeting scheduler, and dedicated dial-in.

Intercall's audio and web conferencing plans range between $25.00 and $39.00 per month, making it at least $5.00 more expensive than Zoom and GoToMeeting’s most expensive plans. Compared to its competitors, GoToMeeting is the best value for money thanks to its feature-rich yet affordable plans.

Users enjoy video conferencing, unlimited meetings, meeting locks, and drawing tools. Zoom shares a similar feature and price range, offering breakout rooms, cloud storage, and call recording.

Intercall vs. Zoom vs. GoToMeeting Comparison:

Offer

Intercall

Zoom

GoToMeeting

Pricing

$19.00 - $39.00 /mo.

$14.99 - $19.99 /mo.

$14.00 - $19.00 /mo.

Meeting Duration

Unlimited

24 Hours

Unlimited

Number of Meetings

Unlimited

Unlimited

Unlimited

Number of Participants

Up to 125

Up to 500

Up to 3,000

Free Options

x

Free plan.

Free trial.

Video Conferencing

x

Key Information:

Legal Name

West Corporation

Founder

Mary West

Founding Date

Jan 01, 1986

Address

8420 W Bryn Mawr Ave, Chicago, IL, 60631, United States

Number of Employees

20000

Number of Customers

2000000

Email

info@intercall.com

Telephone

1 (877) 314-4341

Website

https://shop.west.com/

FAQs:

How do you conference call with InterCall?

  1. At the allocated time, dial your Reservationless-Plus dial-in number.
  2. Enter your conference code followed by the hashtag (#) symbol.
  3. Press the star (*) symbol to identify yourself as the leader.
  4. Enter your leader PIN followed by the hashtag (#) symbol.
  5. Press the number 1 to begin your conference or press 2 to change your default conference options.

Who owns InterCall?

West Corporation owns InterCall.

Is there an Intercall Conferencing free trial?

No, Intercall Conferencing does not offer a free trial.

What is Intercall's price range?

Intercall's plans range from $25.00 to $39.00 per month.