Groove pricing starts at $19.00 per agent per month.
Pros: Excellent mailbox features and integration with useful apps.
Cons: The search tool is limited and there is a lack of customizable embeddable web forms
Bottomline: Groove is a reliable desktop help platform with a variety of functions for every aspect of your work.
Groove Key Information:
Groove News and Activity:
News and Activity
July 12, 2018
Is there a Groove free trial?
Groove offers a 30-day free trial of its plans.
Where can I find the Groove login?
Go to groovehq.com and click "Sign in" in the top-right corner of the home page, or sign in directly here.
What are some Groove alternatives?
Groove Customer Reviews:
I'd also recommend GrooveHQ for support tickets, where your support tickets look more personal, with no "support ticket feel"
Very dissapointed in @GrooveHQ for not doing what @MeetEdgar did and grandfathering pricing for their existing loyal customers. A surefire way to damage brand loyalty, especially after such a huge increase.
Please recommend great Help Desk software. I am looking for a replacement for GrooveHQ in long term. Need API, mobile app.
So many companies underestimate how much likability of their brand or vision plays a role in retention. The "feel good factor" can make up for product shortcomings and even higher prices.Companies who nail this: @Convertkit, @Coinbase, @Tesla, @Slack, @Stripe and @GrooveHQ.
We have been a GrooveHQ customer for over a year, started as a "free forever" account and got tricked into upgrading 30 days later. Since the whole thing was easy to setup and we have only 5 users, we started paying the $15/user/month... Now, imagine my surprise today (07/27/17) when they started charging us $22/user/month!That is a 50% increase PER MONTH without notice.They went from "free forever" to "$15/u/m" to "$22/u/m" without a single explanation or communication to the customers.I'm out and I would recommend anyone thinking of becoming a GrooveHQ customer to think about this: You don't know how much this is going to cost you next month! Don't let their marketing skills fool you, they are as shady as it gets.
Got an email from Groove on June 6, subject: "It’s time to upgrade your Groove account", even though I was on the "Free Forever" plan. I was surprised. I thought it was just a mistake on their part. I contacted them via their web app to ask what happened. Then I found this blog post. Sad thing is, I really liked their software. Not sure what to do now.
I looked into GrooveHQ but it didn't scale well to 60+ employees and ~12k clients. For a small firm it may work.
I would recommend groovehq, gets the job done, cheap, new API + Integrations :)
Groovehq is definitely on my list, I'll compare it with besnappy.com (which I tested few years ago and liked). Same price for both.