$15.00 per user.
$29.00 per user.
$39.00 per user.
Pros: Excellent mailbox features and integration with useful apps.
Cons: No customizable embeddable web forms.
Bottomline: Groove is a reliable desktop help platform with a variety of functions for every aspect of your work.
Number of Employees
449 Thames Street, Newport, RI, 02840, United States
News or Activity:
News or Activity
July 12, 2018
I'd also recommend GrooveHQ for support tickets, where your support tickets look more personal, with no "support ticket feel"
Very dissapointed in @GrooveHQ for not doing what @MeetEdgar did and grandfathering pricing for their existing loyal customers. A surefire way to damage brand loyalty, especially after such a huge increase.
We have been a GrooveHQ customer for over a year, started as a "free forever" account and got tricked into upgrading 30 days later. Since the whole thing was easy to setup and we have only 5 users, we started paying the $15/user/month... Now, imagine my surprise today (07/27/17) when they started charging us $22/user/month!That is a 50% increase PER MONTH without notice.They went from "free forever" to "$15/u/m" to "$22/u/m" without a single explanation or communication to the customers.I'm out and I would recommend anyone thinking of becoming a GrooveHQ customer to think about this: You don't know how much this is going to cost you next month! Don't let their marketing skills fool you, they are as shady as it gets.
Got an email from Groove on June 6, subject: "It’s time to upgrade your Groove account", even though I was on the "Free Forever" plan. I was surprised. I thought it was just a mistake on their part. I contacted them via their web app to ask what happened. Then I found this blog post. Sad thing is, I really liked their software. Not sure what to do now.
I looked into GrooveHQ but it didn't scale well to 60+ employees and ~12k clients. For a small firm it may work.
I would recommend groovehq, gets the job done, cheap, new API + Integrations :)
What is Groove software?
Groove is a free customer service software with features like tracking, live chat, and social media integration, and more.
Read our review of Groove.
How much does Groove cost?
Groove costs between $15.00 to $39.00 per user per month.
Is there a Groove free trial?
Groove offers a 14-day free trial.
When was Groove founded?
Groove was founded in 2013.