Groove Review

Learn about Groove Customer Service Software. Includes info on Groove, free trials, pricing, customer reviews, and FAQs.

Updated on July 12th, 2019

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Groove is a free customer service software that offers ticket issuing and tracking, live chat, and social media integration, among other features.

Pricing:

Plan Name

Monthly Pricing

Starter

$15.00 per user.

Plus

$29.00 per user.

Pro

$39.00 per user.

Groove
Review:

Pros: Excellent mailbox features and integration with useful apps.

Cons: No customizable embeddable web forms.

Bottomline: Groove is a reliable desktop help platform with a variety of functions for every aspect of your work.

Key Information:

Founder

Alex Turnbull

Founded

2013

Headquarters

Newport, RI

Number of Employees

11-50

CEO

Alex Turnbull

Address

449 Thames Street, Newport, RI, 02840, United States

Phone Number

+1 401-339-3817

Website

www.groovehq.com

News or Activity:

Date

News or Activity

July 12, 2018

Why Groove Shutdown a SaaS Blog That Helped it Reach $500K MRR – with Andy Baldacci [181]

Reviews:

Source

Review

cPanelSitebuilder - webhostingtalk.com

I'd also recommend GrooveHQ for support tickets, where your support tickets look more personal, with no "support ticket feel"

Matthew Bass - twitter.com

Very dissapointed in @GrooveHQ for not doing what @MeetEdgar did and grandfathering pricing for their existing loyal customers. A surefire way to damage brand loyalty, especially after such a huge increase.

modelop - reddit.com

We have been a GrooveHQ customer for over a year, started as a "free forever" account and got tricked into upgrading 30 days later. Since the whole thing was easy to setup and we have only 5 users, we started paying the $15/user/month... Now, imagine my surprise today (07/27/17) when they started charging us $22/user/month!That is a 50% increase PER MONTH without notice.They went from "free forever" to "$15/u/m" to "$22/u/m" without a single explanation or communication to the customers.I'm out and I would recommend anyone thinking of becoming a GrooveHQ customer to think about this: You don't know how much this is going to cost you next month! Don't let their marketing skills fool you, they are as shady as it gets.

Jacques - haydenjames.io

Got an email from Groove on June 6, subject: "It’s time to upgrade your Groove account", even though I was on the "Free Forever" plan. I was surprised. I thought it was just a mistake on their part. I contacted them via their web app to ask what happened. Then I found this blog post. Sad thing is, I really liked their software. Not sure what to do now.

JMV290 - reddit.com

I looked into GrooveHQ but it didn't scale well to 60+ employees and ~12k clients. For a small firm it may work.

dev-nope - devrant.com

I would recommend groovehq, gets the job done, cheap, new API + Integrations :)

FAQs:

What is Groove software?

Groove is a free customer service software with features like tracking, live chat, and social media integration, and more.

Read our review of Groove.

How much does Groove cost?

Groove costs between $15.00 to $39.00 per user per month.

See Groove full price list.

Is there a Groove free trial?

Groove offers a 14-day free trial.

View customer reviews of Groove.

When was Groove founded?

Groove was founded in 2013.

See Groove key information.