Frontpoint Reviews

Compare Frontpoint to top security competitors like Simplisafe and ADT, get full pricing info, learn about its features, and see what customers say.

Updated on March 23rd, 2020

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Frontpoint is a provider of small business security systems for businesses and homes. They offer customized security options, easy setup and installation, multi-sensory monitoring tools, among other features.

Updates:

Updated 5th of February 2020

We compared Frontpoint to close competitors ADT and SimpliSafe, and added more information about each Frontpoint package.

Pros and Cons:

Pros

  • Excellent customer service.
  • Wireless system that is easy to set up.

Cons

  • High monthly costs.

Review:

Frontpoint has received excellent reviews from clients thanks to their customer service and flexible plans. Clients receive advice and support even when they use Frontpoint in conjunction with other equipment.

Frontpoint's pricing matches SimpliSafe and ADT Security fairly closely, and their packages offer competitive equipment. We rank Frontpoint as the best small business security system because of the quality of service that clients experience in addition to their products.

Highlights:

  • A wireless system ensures that intruders cannot cut connections.
  • 24-Hour backup batteries prevent power failures from jeopardizing your security.
  • Equipment is weather-resistant to maintain functionality during all seasons.
  • No contracts are required and services can be paid for on a month-to-month basis.

Shortcomings:

Frontpoint's monthly fees are a bit higher than close competitors.

Reputation:

51% Of Amazon reviewers rate Frontpoint as a 5-star product. However, many recent reviews are critical of the system's integration with the Amazon Alexa. Not all commands can be fulfilled by Alexa due to security concerns. For example, alarms cannot be disabled with voice command.

Pricing:

Package

Pricing

Safe Home Everyday

$99.00

Safe Home Plus

$319.94

Safe Home Select

$383.92

Safe Home Preferred

$479.90

Frontpoint Packages:

Safe Home Everyday Package:

The Safe Home Everyday Package is intended for buildings with many windows and doors, and includes more sensors than the Starter Package. The full package includes 1 Frontpoint hub and Frontpoint keypad, 3 door/window sensors, 2 motion sensors, 1 yard sign, 5 window decals, and 1 door sticker for $99.00.

Frontpoint Safe Home Everyday Package at a Glance:

Feature

Frontpoint Safe Home Everyday Package

Price

$99.00

Monitoring rate

Starts at $44.99

APR financing

0% with Affirm

Frontpoint hub and keypad

1

Door/window sensors

3

Motion sensors

2

Yard signs

1

Window decals

5

Door stickers

1

Frontpoint vs. SimpliSafe
Frontpoint vs. SimpliSafe:

SimpliSafe's Foundations Package provides a base station, a keypad, 1 entry sensor, and 1 motion sensor for $229.00. The Frontpoint basic system is cheaper, but comes with a similar set of equipment. Frontpoint's package includes 1 Frontpoint hub and keypad, 2 door/window sensors, 1 motion sensor, 1 yard sign, 5 window decals, and 1 door sticker.

Safe Home Plus Package:

The Safe Home Plus Package is very similar to the Everyday Package but instead of 2 motion sensors, it includes 2 glass break sensors. The package costs $319.94 and claims to eliminate false alarms.

Frontpoint Safe Home Plus Package at a Glance:

Feature

Frontpoint Safe Home Plus Package

Price

$319.94

Monitoring rate

Starts at $44.99

APR financing

0% with Affirm

Frontpoint hub and keypad

1

Door/window sensors

3

Glass break sensors

2

Yard signs

1

Window decals

5

Door stickers

1

Frontpoint vs. ADT
Frontpoint vs. ADT:

ADT has a basic package starting at $36.99 per month, with 24-hour alarm monitoring, an infrared motion sensor, a high-decibel alarm siren, and a backup battery. Frontpoint's starter package costs $69.00 (once-off) and includes 1 Frontpoint hub and keypad, 2 door/window sensors, 1 motion sensor, 1 yard sign, 5 window decals, and 1 door sticker.

Safe Home Select Package:

The Safe Home Select Package is designed for professional intrusion prevention. The system allows trained professionals to contact the authorities as soon as an intrusion is detected. Environment monitoring is included at no extra cost, and the package is recommended for peace of mind when the building is unoccupied.

The package costs $383.92 and includes 1 Frontpoint hub and Frontpoint keypad, 4 door/window sensors, 2 motion sensors, 1 glass break sensor, 1 smoke and heat sensor, 1 yard sign, 5 window decals, and 1 door sticker.

Frontpoint Safe Home Select Package at a Glance:

Feature

Frontpoint Safe Home Select Package

Price

$383.92

Monitoring rate

Starts at $44.99

APR financing

0% with Affirm

Frontpoint hub and keypad

1

Door/window sensors

4

Motion sensors

2

Smoke and heat sensors

1

Glass break sensors

1

Yard signs

1

Window decals

5

Door stickers

1

Safe Home Preferred Package:

This package is the most robust offered by Frontpoint and includes 1 Frontpoint hub and Frontpoint keypad, 5 door/window sensors, 2 motion sensors, 1 glass break sensor, 1 smoke and heat sensor, 1 indoor camera, 1 yard sign, 5 window decals, and 1 door sticker. The package costs $479.90.

Frontpoint Safe Home Preferred Package at a Glance:

Feature

Frontpoint Safe Home Preferred Package

Price

$479.90

Monitoring rate

Starts at $44.99

APR financing

0% with Affirm

Frontpoint hub and keypad

1

Door/window sensors

5

Motion sensors

2

Glass break sensors

1

Smoke and heat sensors

1

Indoor cameras

1

Yard signs

1

Window decals

5

Door stickers

1

Features:

Frontpoint has a glass break sensor that detects the sound and frequency of glass breaking and triggers an alarm. One sensor has a range of 20 to 30 feet, making it ideal for a room with multiple windows.

In addition to having motion sensors, security cameras have built-in motion sensors. This allows you to be notified when motion is detected near doors and a recording feature is triggered. An alarm can be activated remotely if you see suspicious behavior from your smartphone.

At a Glance:

Feature

Frontpoint

Wireless system

No contract required

Build your own system

Customer service options

Telephone, Email, and Support Form

Integrations:

Key Information:

Legal Name

Frontpoint Security Solutions, LLC.

Founder

Aaron Shumaker

Address

1595 Spring Hill Road, Suite 110, McLean, VA 22182

Number of Employees

250

Number of Customers

99

Email

support@frontpointsecurity.com

Telephone

1 (833) 606-4477

Website

https://www.frontpointsecurity.com/

FAQs:

Is Frontpoint a good security system?

Frontpoint enjoys mostly favorable reviews, with customers citing good technology, an active sales team, and ease of use among many of its highlights.

How much is a Frontpoint security system?

Frontpoint's monthly costs range between $34.99 and $49.99, while the cost of equipment is $99.00.

Is Frontpoint better than ADT?

Both Frontpoint and ADT are excellent security systems, with Frontpoint enjoying slightly better ratings. While they both offer features such as home automation and have Z-Wave functionality, Frontpoint offers these features at a much cheaper price. Moreover, ADT requires professional installation in order to use, while Frontpoint can be set up yourself. Frontpoint also offers shorter contract lengths when compared to ADT.

Does Frontpoint have a contract?

Yes, Frontpoint has a minimum contract requirement of 12 months. Monthly costs cover equipment and 24-hour emergency monitoring.

Is Frontpoint better than SimpliSafe?

Both Frontpoint and SimpliSafe are excellent security systems, and the best one really depends on your needs. If you're looking for low monthly payments without a long-term contract, then SimpliSafe is ideal. If you are willing to pay more for a more comprehensive security system, then go with Frontpoint.

Does Frontpoint need WiFi?

No, Frontpoint does not require WiFi to work. All elements of the security system, including the sensors and control panel, are built into the equipment. Video monitoring is the only feature that requires an internet connection.

How much does it cost to cancel Frontpoint?

Frontpoint has a termination fee of 80% of the yearly cost. If your total yearly costs amount to $480.00, your termination fee is $384.00.

Does Frontpoint have outdoor cameras?

Yes, Frontpoint offers a wireless outdoor camera with weather resistance, 720p definition, and a night vision range of 40 ft.

Customer Reviews:

Avi Elizabeth

Reviewed: Mar 28, 2019

Source: Quora

I recommend frontpoint. I’ve had them for years & they are honestly the best.

Deleted user

Reviewed: Aug 06, 2015

Source: Reddit

I also highly recommend FrontPoint - they are local, 24 hour monitoring and great online reviews. Self install system, everything is wireless so it's generally an easy set up.

matthewstayton

Reviewed: Jun 20, 2018

Source: Reddit

I have nothing but good things to say about FrontPoint. I've had them for almost 3 years in 2 different houses. The best thing for you to do is decide how many sensors and what types you want and just give them a call. They have several different levels of service but IMO not to pushy with selling you things you don't need.

cognizantant

Reviewed: Jun 10, 2018

Source: Reddit

Frontpoint has brilliant customer service. That’s why I stay with them. The hardware is solid but you can get that elsewhere. The backend is alarm.com which is also great but not a differentiator. The customer service is fantastic though and I appreciate that. They also have no problem with you buying sensors elsewhere. They’ll even give you the model numbers.