Drift Reviews

Learn about Drift’s cloud-based live chat solution for businesses. Includes info on Drift, free trials, pricing, customer reviews, and FAQs.

Updated on July 12th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Drift is a cloud-based live chat platform for businesses. Drift’s solutions include live chat management, in-app messaging, and email management. Businesses can use Drift to communicate with customers through chatbots powered by artificial intelligence.

Also Consider

LiveChat - Chat Software

30-Day FREE Trial

Sign Up Free

No credit card needed.

No obligation.

Increase conversions and improve customer support.

Pricing:

Plan Name

Monthly Pricing

Free

Free

Standard

$50.00

Pro

$500.00

Drift Reviews
Review:

Pros: Fantastic scheduling capabilities, and great customization options.

Cons: Lacks screen sharing and ticket management features.

Bottomline: Superb platform to facilitate effective live chat processes.

Key Information:

Founder

David Cancel

Year Founded

2015

Headquarters

Boston, MA

Number of Employees

220

Number of Customers

150,000+

CEO

David Cancel

Address

222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, United States

Phone Number

+1 855 266-1567

Website

www.drift.com

Reviews:

Source

Review

balindenberg - twitter.com

Nice. I already use Drift for live chat but haven't considered for a CRM. $50 / month for only 1,000 contacts seems super expensive though

damagedleader9 - facebook.com

I would recommend this pretty awesome service to anyone and maybe our clients even that's if they have a website have a great one

mguemple - facebook.com

Great product, great people

jeremy.suke - facebook.com

I came across Drift I think in early 2017, I couldn't be more impressed. I run a web design firm Nufuzion Design and have gained more new customers in 2017 than ever before. This year (2018) I've gained more customers only a few months into the year than I did last year and the majority are solely because of Drift. I highly recommend Drift because I've seen the results first hand. Don't fall behind; get DRIFT.

FAQs:

What is Drift's chatbot?

Drift's chatbot allows you to program some FAQs and answers that will generate a lively chat with visitors to your website. Chatbots can help you to generate more qualified leads and book meetings with your sales teams faster.

Learn more about Drift.

What is the Drift app?

Drift's messaging app allows you to connect with your website's visitors and customers in real-time, from anywhere.

Read our guide to Drift.

What is Drift’s price range?

Drift plans range from $50.00 to $500.00 per month.

See our pricing guide.

Is there a Drift free trial?

You can try the basic Free plan here or you can access a demo version here. No credit card is required.