CRM Software Review - 50 Best for 2018

Get pricing and ratings for small business CRM software.

Crm Software Review

Review with ratings and pricing for 2018's best small business CRM software. Includes 50 CRM platforms, with answers to common questions.

Last updated August 14th, 2018

A CRM, or customer relationship management software, takes all the data generated about a customer across an organization and gathers it into a single piece of highly organized software that is available to any device connected to the internet.

It can be the single most important piece of software for a business. Our CRM software review was created to help you make the important decision on which is the best CRM software for your small business.

Best CRM Software for Small Business:

CRM Software Name

Average Customer Rating

Minimum Price

Act! Essentials

4.0

$35.00 /mo.

Adsoup

4.0

Free.

Agile CRM

4.5

$8.99 /mo.

AllProWebTools

4.5

$30.00 /mo.

Apptivo CRM

4.5

Free.

ProphetCRM

4.0

$25.00 /mo.

Base

4.5

$45.00 /mo.

Bitrix 24

4.0

Free.

BoomTown!

4.5

$750.00 /mo.

bpm'online

4.5

$3,000 /year

Bullhorn CRM

4.0

$99.00 /mo.

CampaignerCRM

3.0

Free.

Capsule

4.5

Free.

Commence

4.5

$29.00 /mo

Contactually

4.5

$59.00 /mo.

GoldMine

3.5

$26.00 /mo.

GreenRope

4.0

$149.00 /mo.

Hatchbuck

4.5

$89.00 /mo.

Highrise

4.5

$24.00 /mo.

HubSpot

4.5

Free.

Infusionsoft

4.0

$50.00 /mo.

Insightly

4.0

$29.00 /mo.

iSEEit

4.5

$25.00 /mo.

LeadMaster

4.0

$150.00 /mo.

Maximizer

4.0

$40.00 /mo.

Method:CRM

4.0

$25.00 /mo.

Microsoft Dynamics CRM

4.0

$115.00 /mo.

Microsoft Outlook Customer Manager

4.5

$12.50 /mo.

NetSuite CRM

4.0

$99.00 /mo.

ngDesk

4.0

Free.

Nimble

5.0

$9.00 /mo.

Nutshell

4.0

$19.00 /mo.

Odoo

4.0

$55.00 /mo.

OnContact

4.5

$65.00 /mo.

Pareto CRM

4.0

$17.00 /mo.

Pipedrive

4.5

$12.50 /mo.

PipelineDeals

4.5

$25.00 /mo.

Pipeliner

5.0

$35.00 /mo.

Podio

4.5

Free.

Sage CRM

3.0

$69.00 /mo.

Salesforce

4.0

$25.00

Salesnet

4.0

$30.00 /mo.

SalesNexus

4.5

$45.00 /mo.

SAP Digital CRM

4.0

$25.00 /mo.

Snapforce

4.5

$12.00 /mo.

SugarCRM

4.0

$40.00 /mo.

Vtiger

4.5

$36.00 /mo.

Workbooks

4.0

Free.

Zoho CRM

4.0

$12.00 /mo.

CRM Review FAQs:

What is the price range for a CRM system?

A CRM system for small business can cost from $0.00 - $150.00 per month or more, depending on the number of users you have, and which features you need access to.

Is it essential to have a CRM for small business?

It may be tempting to try to live without it, but there's a good chance that getting your customer data organized will help you make more money over time. On top of that, there are several free options, so there's no reason not to try it.

How can I choose the best CRM for small business?

This depends on what you need and what your budget is. Many of the top CRMs offer free trials. Sign up for a few of them, compare prices and ratings, and decide which is the best CRM software for your company's needs.

What are the top CRM systems for real estate agents?

  • Boomtown.
  • Infusionsoft.
  • Hubspost CRM.
  • Base.
  • Highrise.
  • Contactually.
  • Insightly.
  • Zoho CRM.
What Is The Best Sales CRM
What is the best sales CRM?
  • Salesforce.
  • Sugar CRM.
  • Highrise.
  • Hubspot.
  • Base.
  • OnContact.
  • Snapforce.
  • Agile CRM.

Should our company use cloud CRM software?

Probably. Unless you've got quite a bit of money to sink into an on-site system, and substantial customization needs that demand it, a cloud system is best for you. You won't have to worry about any of the maintenance, it's a lot cheaper, and your data will be accessible on any device, anywhere. Also, all the best CRM systems now offer cloud CRM software.

Are there affordable CRM systems for small business?

Yes. There are even totally free basic CRM systems, and several of the best CRM tools, according to CRM reviews, cost below $30.00 per month.

Best Crm Software For Small Business
Best CRM Software for Small Business:
  • Podio.
  • Nimble.
  • Highrise.
  • Hatchbuck.
  • Salesforce.
  • Pipeliner.
  • HubSpot.
  • Contactually.

What are the key features of top CRM software?

The most important features of top CRM for small business include contact management, lead management, reporting, email tracking, social media management, a great CRM app, task management, reminders, calendars, and document storage. You'll want to be sure the CRM packages for small business you consider include most, if not all, of these features.