Citizens Bank Key Information, Loan Options and FAQs

Learn more about Citizens Bank business loans with key information, loan options and frequently asked questions.

Updated on March 31st, 2020

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Citizens Bank is a major American bank that services individuals and corporate customers. The Citizens Bank business division facilitates small business loans to businesses in a wide variety of industries.

Loan Options:

Loan Type


Business Line of Credit

Up to $150,000.00

Business or Equipment Flex Loan

$10,000.00 to $500,000.00

Business Term Loan

Up to $150,000.00

Business Mortgage

No limit.

Citizens Bank Reviews

Pros: No limit for business mortgages. Over 1,200 branches across 11 states.

Cons: Loan applications cannot be filed online.

Bottomline: It can take longer to access funding from Citizens Bank than it does with other lenders, but the bank has a variety of business loan products for small businesses.

Key Information:




Providence, RI

Number of Employees



Bruce Van Saun


One Citizens Plaza, Providence, RI 02903

Phone Number

+1 800-922-9999



Are Citibank and Citizens Bank the same?

No, Citibank and Citizens Bank are different financial institutions.

How do I transfer money from Citizens Bank?

Citizen Bank has several options for transferring money through online and mobile banking. Find out more about Citizens Bank online and mobile banking.

Is Citizens Bank the same as Citizens One?

Citizens Bank and Citizens One are both subsidiaries of Citizens Financial Group, Inc. Citizens One is the national lending division of Citizens Bank, N.A.

How do I speak to a representative at Citizens Bank?

To speak to a Citizens Bank representative call 1-800-922-9999 and follow the automated voice prompts. The sequence of options to press in order to navigate to a live customer service agent is 0, 0, 0, and then 2.

Does Citizens Bank have Zelle?

Yes. You can access Zelle on Citizen Bank's mobile banking app and through online banking.

How many branches does Citizens Bank have?

Citizens Financial Group has over 1,200 branches across 11 states.

What is the term length of a Citizens Bank term loan?

Terms for Citizens Bank small business loans are flexible, but the maximum term is 7 years or 84 months.

What is a Citizens Bank Flex Loan?

A Flex Loan can be used to purchase a variety of assets over a pre-defined length of time. With a Flex Loan, a business owner can be confident that they have the money they need to make a purchase when the equipment or property is needed.

What is a Citizens Bank Business Mortgage?

A Business Mortgage is a large loan that you can take out to purchase, renovate or refinance your commercial property.