Citizens Bank Key Information, Loan Options and FAQs

Learn more about Citizens Bank business loans with key information, loan options and frequently asked questions.

Updated on June 26th, 2019

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Citizens Bank is a major American bank that services individuals and corporate customers. The Citizens Bank business division facilitates small business loans to businesses in a wide variety of industries.

Loan Options:

Loan Type


Business Line of Credit

Up to $150,000.00

Business or Equipment Flex Loan

$10,000.00 to $500,000.00

Business Term Loan

Up to $150,000.00

Business Mortgage

No limit.

Citizens Bank Reviews

Pros: No limit for business mortgages. Over 1,200 branches across 11 states.

Cons: Loan applications cannot be filed online.

Bottomline: It can take longer to access funding from Citizens Bank than it does with other lenders, but the bank has a variety of business loan products for small businesses.

Key Information:




Providence, RI

Number of Employees



Bruce Van Saun


One Citizens Plaza, Providence, RI 02903

Phone Number

+1 800-922-9999


News & Activity:


News or Activity

May 1, 2019

Merchants Bank acquires Citizens Bank

April 24, 2019

Here’s how Citizens Bank is changing to serve bigger clients

April 9, 2019

Citizens Bank Announces More Than $1.5 Million in Financial Literacy Charitable Contributions to Non-Profits In Nine States


Are Citibank and Citizens Bank the same?

No, Citibank and Citizens Bank are different financial institutions.

Learn more about Citizens Bank and Citibank.

How do I transfer money from Citizens Bank?

Citizen Bank has several options for transferring money through online and mobile banking. Find out more about Citizens Bank online and mobile banking.

Learn more about Citizens Bank.

Is Citizens Bank the same as Citizens One?

Citizens Bank and Citizens One are both subsidiaries of Citizens Financial Group, Inc. Citizens One is the national lending division of Citizens Bank, N.A.

Learn more about Citizens Bank.

How do I speak to a representative at Citizens Bank?

To speak to a Citizens Bank representative call 1-800-922-9999 and follow the automated voice prompts. The sequence of options to press in order to navigate to a live customer service agent is 0, 0, 0, and then 2.

More contact information can be found here.

Does Citizens Bank have Zelle?

Yes. You can access Zelle on Citizen Bank's mobile banking app and through online banking.

How many branches does Citizens Bank have?

Citizens Financial Group has over 1,200 branches across 11 states.

Find more key information about Citizens Bank here.

What is the term length of a Citizens Bank term loan?

Terms for Citizens Bank small business loans are flexible, but the maximum term is 7 years or 84 months.

Learn more about Citizens Bank's loans.

What is a Citizens Bank Flex Loan?

A Flex Loan can be used to purchase a variety of assets over a pre-defined length of time. With a Flex Loan, a business owner can be confident that they have the money they need to make a purchase when the equipment or property is needed.

Learn more about Citizens Bank's loans.

What is a Citizens Bank Business Mortgage?

A Business Mortgage is a large loan that you can take out to purchase, renovate or refinance your commercial property.

Learn more about Citizens Bank's loans.