ADT Security Reviews

Compare ADT Security to Frontpoint, Simplisafe, and other security system providers, see pricing, feature specs, and customer reviews.

Updated on October 20th, 2021

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ADT Security is a provider of small business security systems for both businesses and homes. They offer real-time video surveillance, multi-sensory monitoring tools, and have 6 different monitoring centers to ensure rapid and efficient service, among other features.

Updates:

Updated 20th of February 2020

Added a more comprehensive review of ADT and compared it to its top two competitors: Frontpoint and SimpliSafe.

Pros and Cons:

Pros

  • All packages come with the full set of equipment.
  • Monthly payments are affordable.
  • Same-day installation is an option when you purchase before 2pm.

Cons

  • Contracts are 36 months long.
  • More expensive packages must be purchased to have full home automation.
  • Equipment must be installed by a professional for a fee.

Review:

ADT is one of the oldest and most trusted security companies in the U.S. While their systems may be sparse compared to Frontpoint and SimpliSafe, their packages can be expanded with individual items. ADT requires a contract, but their monthly fees are incredibly affordable.

Highlights:

  • The basic package includes a comprehensive selection of equipment.
  • Monthly payments are affordable.
  • The company has a great track record of excellent service.

Shortcomings:

Close competitors like Frontpoint and SimpliSafe offer hubs or base stations with every package, allowing users to connect to systems like Amazon Alexa or Google Assistant for home automation. The equipment seems to largely integrate with the ADT line of smart devices instead of third-party equipment.

Reputation:

ADT has an A+ BBB rating, but many complaints about the company are due to their professional monitoring. Clients feel that their response time is poor. Out of 549 reviews ADT received an average rating of 1.5 stars out of 5, with an overwhelming majority leaving a 1-star rating.

Clients also claim that ADT has charged them for unknown reasons. ADT has made an effort to address all complaints of this nature and either explain the charge or reimburse the client.

Pricing:

Package Name

Installation Fee

Monthly Price

Essentials

$99.00

$36.99

Essentials Plus

$99.00

$42.99

Total Protection

$99.00

$42.99

Total Protection Plus

$99.00

$42.99

Premium Protection with ADT Pulse

$99.00 - $199.00

$52.99

ADT vs. Frontpoint
ADT vs. Frontpoint

The biggest difference between ADT and Frontpoint is that ADT has monthly payments starting at $36.99, while Frontpoint offers one-off payments starting at $69.00. All of Frontpoint's packages come with a hub that can be used to sync with home automation systems like Amazon Alexa or Google Assistant. ADT has a special tier for this capability instead.

ADT vs. Frontpoint Comparison:

Feature

ADT

Frontpoint

Basic package

$36.99 /mo.

$69.00

Installation cost

$99.00

None

Mobile application

Professional monitoring

ADT vs. SimpliSafe
ADT vs. SimpliSafe:

The first notable difference between ADT and SimpliSafe is that ADT requires a contract, and payments are made monthly. SimpliSafe allows clients to pay for equipment upfront. SimpliSafe's starter package costs $229.00, while ADT's basic package costs $36.99 per month.

ADT vs. SimpliSafe Comparison:

Feature

ADT

SimpliSafe

Basic package

$36.99 /mo.

$229.00

Installation cost

$99.00

None

Mobile application

Professional monitoring

Benefits:

  • Equipment is installed by professionals, ensuring that the system is set up correctly.
  • Monthly fees are low due to the 36-month mandatory contract.
  • The system integrates with third-party equipment.
  • Additional equipment can be purchased from the website.

At a Glance:

Feature

ADT

Installation

Professionally-installed for $99.00

Contract length

36 Months

Monitoring

Landline-connected

Integrations:

Integration type

System

Home automation

Amazon Alexa and Google Assistant

Smart lock

ADT Smart Lock

Thermostat

ADT Thermostat

Garage control

ADT Garage Control

Lights

ADT Lights

Key Information:

Legal Name

ADT LLC

Founder

Edward A. Calahan

Founding Date

Jan 01, 1874

Address

1501 Yamato Road, Boca Raton, FL 33431 United States

Number of Employees

10000

Number of Customers

7400000

Email

alwaysthere@adt.com

Telephone

1 (855) 406-4058

Website

https://www.adtsecurity.com/

FAQs:

How much does ADT Security cost per month?

ADT's monthly pricing ranges from $36.99 to $52.99.

How much does ADT charge for cameras?

ADT's security cameras are included in monitoring packages and range between $27.99 and $58.99 per month.

How much does it cost to install an ADT security system?

Installation costs range between $99.00 and $199.00 depending on your equipment needs. USSA members receive a 50% discount on installation fees.

Is ADT a good security system?

ADT enjoys mostly favorable reviews by its consumers. Users of ADT security systems often cite its 140-year track record, 24-hour customer service, and wide range of monitoring options as reasons for using ADT over competing systems.

Do you need a landline for ADT?

ADT offers the option of connecting your security system to a landline, or using cellular technology in order to communicate. The package you choose will determine whether or not you require a landline. The Basic, ADT Pulse, and ADT Pulse + Home Monitoring packages all need landlines to work.

Can ADT be hacked?

All security systems are vulnerable to hackers, including ADT. Luckily, this problem can be fixed by simply updating your firmware. In order to protect yourself from hackers, do the following.

  1. Ensure that your wireless network is secure.
  2. Enable encryption by using your security cameras' administrative tools.

Does ADT give discounts?

ADT discounts are given to USAA members. USAA members can save 50% on ADT's standard pricing for installation. They can also save 10% on monthly monitoring fees. USAA members also qualify for various credit discounts.

Does ADT have a doorbell camera?

Yes. ADT's doorbell camera has a 180-degree field of view and boasts 720p video. The camera is offered at $199.00.

Does ADT require Internet?

There are three ADT packages that require a landline internet connection to work. These are the Basic, ADT Pulse, and ADT Pulse + Home Monitoring plans. All other packages do not require an internet connection, but will use a cellular connection in order to transmit data.

Do ADT cameras record?

ADT offers both cameras that record on local hard drives and cameras that send their video recordings to the cloud. Wired camera systems record onto a physical hard drive, while wireless camera systems store video in the cloud.

What are some ADT alternatives?